Cool Runnings Heating & Air Conditioning

I used this company twice. The first time the actual charge was 4 times higher than the estimate. The second time, about 18 months later, I arranged an appointment to have them diagnose a leak in my pool heat pump and install a water bypass to the heat pump. The two technicians that came out did not diagnose my heat pump failure as I requested. They did install a bypass to the heat pump to allow the filter pump to work. They apparently had to move the heat pump back several inches in order to cut the PVC piping and install the bypass. In doing so, they broke the electrical conduit which houses the 220 volt wiring to the heat pump. They also stepped on and smashed the plastic tubing from the ozonator to the base of the filter pump. They removed the cover to the control panel on the heat pump and left on the fence. They removed a routed AC power cord and left in dangling over the pool equipment. They left the door to the timer control open. When I called their office the receptionist offered to send the two guys out to fix or repair the damage, but due to their obvious incompetence I decided not to have them back out. I spent several hours buying replacement parts and repairing the broken tubing and electrical PVC. I would NOT recommend this company for any services.

Do not use these guys. They love selling stuff but are terrible about servicing it. I’ve actually experience them lying to the manufacture to cover their mistakes. They talk a good game but in the end they charge you for everything. Return trip charges even when they caused the return. Terrible.

Beware, very rude office staff!!!
We paid $ 1200 to repair our pool heater. After the repair, technician could not start it and promised to return later. He returned 2 months later and finally started the heater. The same day I received an invoice which included $ 85 service fees. When I contacted the office to ask about the fee; the office employee (aka wife of the technician) was rude and told me that she is not not a charity organization and she is not responsible for my ignorance and that I am obligated to pay service fees, etc… After half of dozens of emails later, she threatened me with collection agency. After unsuccessful negotiation, her husband showed up at my house doorsteps demanding to remove parts that he had installed. After short discussion with my husband, he called him an ass. l and left. Last email I received was a threat that our heat pump warranty is voided and they are NEVER coming back.