Lowe’s Home Improvement

horrible experience! During delivery of $ 1600 washer & dryer set install guy broke off cold water service valve in laundry room ran full blast into the wall. Install guy ran down shut off the water left everything where it sat and i had to clean up the water. as they were leaving, install guy said a plumber would be by to fix valve. no indication of who what when where what comes next. nearly two months later finally got reimbursed for damage, no attempt by sales staff to compensate for lost time or irritation factor. had to install washer dryer myself. Watch out! going somewhere else next time.

The staff that works here are a bunch of derelicts and clearly incompetent.
I’m in a line yesterday that is 3 deep, which quickly turns into a line of 7. I watch as the cashier is having difficulty scanning AND hand keying an item in. After met with defeat, the lazy slob of a human being just stands there .
To my left, some food stamp recipient, I mean employee is sitting at the pro desk (where he could ring people up) watching this employee struggle. He wanders off to go jaw jack with a third employee (also doing nothing) and they wander out front away from the ever growing line, presumably to continue to do nothing.
Eventually, another cashier shows up and a second line is opened, AT THE PRO DESK.
For the record, I usually shop at Home Depot, but was looking for speciality wood stock for a project. IMHO, Lowes caters to females and liberals. I hate this chain and shop here only when I have to.
I paid and got out of this store as quick as possible. A perfect example of societal non-​contributors that this store attracts, caters to, and obviously employs.
Good luck Lowes.

They suck, at least the one on Ellsworth and Southern.

Bought a small 4×6 utility trailer a couple days ago. Things went smooth. The process was a little slow but I was ok. Bought the trailer hooked it up to my truck and one of the back lights didn’t work and one of the running lights didn’t work. Took it up to the loading area and reported my findings. Within mins of of the reporting it one of the employees from that department came and looked at it. Without me saying anything to him he offered two free replacement lights and 10% off my total purchase. Wow. I was really impressed. They had that taken care of in a few minutes and I was on my way. I have mostly shopped at Home Depot but will definitely try Lowes out more often.

Nick was very helpful. Got me what I wanted and I returned a few hours later for something else and he remembered me and why I was there. Great customer service.

Where do I start… first my husband and I went there on a Monday evening looking to purchase a washer and dryer. It took 10 mins for someone to even notice us. Our salesman was rude and very short with questions we asked. Then they stated they were back ordered and would take a week and a half which no biggie. they gave us a window between 1230 and 230 and of course they showed up at the last min at 220 they delivery people were rude the female was on her phone the majority of the time. Then they tell us we have to purchase hoses and connections, you’d think after dropping $ 1500 that they would be included which again not the end of the world but you’d think the rude salesman would of told us this! I will never step foot into this lowes or any lowes again. I am upset I even have to give them one star

This store is unable to take or deliver materials without messing it up. Not sure exactly what is the source of the problem. When I talked to the store manager Brian he didn’t seem to care that he promised all day to make a delivery and then at 4:30 pm tell me it would not happen. The ordering process was just as bad. When I told him the store was dysfunctional, he said «I know that». I asked if he had anything else to say and he said «no». Will not waste a day of my time with him or his store again.

Worst service ever. I asked an associate for help looking for a square shovels. He went off in the back said something about a shipment came in. After 10 minutes I flagged down another associate and ask them the same question. He said he was going to go look for the shovels. I noticed he was helping someone out and must of forgot about me. I stood there for another 10 minutes before I went up to the front desk and asked her to page the gentleman. He called her back and said they didn’t have any. But they couldn’t of told the person that was standing there waiting for 20 minutes I’ll never come back.

Mixed bag as we had one helpful individual and two sub-​par. The associates that weren’t as helpful I don’t remember their names because they were forgettable. However, big shout out to Bill as we were about to leave frustrated he came up with a DIY solution that really helped us out. Thank you Bill for being patient and giving us a good solution to our problem.

Excellent customer service, everyone was very helpful while I was here shopping. There was no pressure sales or up-​sell tactics just people who know their job and treat you like a human being, very awesome experience. I will always shop here for anything home improvement related. The delivery crew was equally awesome and really deserves kudos for being so good at what they do. I am a very happy customer.

Apparantly Lowes changed their policy about giving all of us veterans a 10 percent discount. The have sales up to 20 percent off but us vets have trouble getting a mere 10 percent. Guess they do not understand what we did for our country. Probably never heard of Pearl Harbor. Than God for Home Depot.

Got our new frig delivered today– the guys were great & informative about our purchase… Lowes never disappoints!

… I have never been in a hardware store with employees who were way more interested in standing around talking to each other rather than helping customers. When we finally got someone’s attention they acted annoyed and were so unhelpful. Will not be coming in this store again.

I was so disappointed in my shopping experience this last weekend, or should I say my LACK of shopping experience. My husband and I were in the market for two main purchases, track lighting and carpet. We spent at least 15 minutes in the track lighting section and needed some help, but never saw any employees. We then went over to the carpet section. We were looking to replace our carpet in the living room and we were ready to make a decision. We spent approximately 30 minutes in this area and even had a carpet picked out that we really like, but again we never saw any employees in this area either. I heard other customer complaining as well. Finally we abandon the few items we’d pick out to purchase and drove over to Home Depot. They were awesome and ended up getting our business.

I always have amazing service here. The other day I have 4 associates in a matter of 20 minutes ask if I needed help. While I only needed help once to find something, the person didn’t just say «It is on aisle…» They walked me over to the item and helped with with the different options. It is really nice to get that kind of custmer service. I find the prices and selection here great and the staff super friendly.

Always good customers service even though sometimes it might take a minute or two to find someone to help you. Store is clean and they have a good selection.

I really like this Lowe’s and it’s at a convenient location for us. The employees here are incredibly helpful. Our dishwasher was leaking and the gentleman helping us was able to tell exactly what the problem was and how to fix it. We were really impressed!!! Will be back again!

Very clean store compared to it’s competitor! Very helpful staff and seem to always want to help you.
Came in today for some artificial grass for our new puppy. In and out fairly quickly.

Helpful employees, good deals, exactly what you’d expect from Lowes.