Einstein Bros

Nasty bathrooms. Whole place needs to be cleaned. Good food but get it to go. Coffee station need cleaned also.

Walked in and out in less than 5 minutes, super fast morning service around 8:30 on a Wednesday; makes for a good start to the day with such a quick friendly quality experience.

October 2015
I decided to pick up a grab and go box of bagels for my co-​workers. I arrived with plenty of time to spare before needing to clock in at work, but there are no grab and go boxes at 7am. Okay, fine — so I get in line. There are 3 guys working but one is the only cashier, one is taking orders, and the other appears to be working in the back. There is now a line for bagels and the person taking orders doesn’t appear to be motivated to work quicker then a snail. After waiting for the one person in front of me, I request a box of bagels to be informed that I will have to build one. Fine. I decide on them as fast as I can because i need to get to work. I get my box, my cream cheese, and now I am waiting in line again for 2 individuals in front of me and another person trying to cut the line to get another cup of coffee — which he was able to do since the cashier appeared to be having issues with his machine or he wasn’t trained properly, I don’t know. This excursion that should have only taken 10 minutes tops, took double the time. I was late to work, and I will never go to this establishment again. There is a much better Einsteins Bagels on Val Vista which is kinda out of my way to work but apparently worth it since these guys couldn’t get their act together on a work day during the prime morning rush. And looking at the reviews from over a year ago, things haven’t improved.

For being in such a prime location you would think this place would be more welcoming. I don’t think there’s much supervision at this location as the floors are dirty and the patio is a constant reck every time I come here. Customer service and the food is pretty good but just clean the place up it’ll go a long way.

Good bagels good coffee good people, enough said. I have bagels here at least twice a month and the staff is alway courteous and caring. The bagels are always fresh when I come in, and the coffee is always hot. If you’re in the area stop by give him a chance. I know I will continue to come here twice a month.

We went by there today after first driving past it to a preferred place miles farther away only to find the other place closed for remodeling. We should have just kept going. It’s so obvious the staff and managers at this Einsteins just couldn’t care less.

Eat there at your own risk! If possible, I would have rated no stars. Not only do the staff find it a challenge to get your order right (pick a bagel, any bagel) but the staff evidently don’t know how to use a broom or kitchen towel. At 9:00 a. m, the tables and chairs were littered with food from previous customers and the floor was covered with food as well. The birds were having a feast with the food scattered outside. With the obvious lack of cleanliness seen on simple observation, you have to wonder what’s going on behind the scenes.

Came in for my free egg sandwich for my birthday. Staff is great but the eggs left something to be desired will stick to bagel and a shmear next time.

Poor selection, worse customer service, and $ 16 for 2 bagels with cheese and egg and an orange juice. Go to your local grocery store and buy your own dozen. Read similar reviews. AVOID!!!

Einstein’s redeemed itself this morning! I feel like it can be hit our miss if they have their act together. Today they had grab and go bagels ready, they were quick friendly and awesome! Please keep people like who were working this morning. Because of these ladies I’ll be back more often!

My favorite bagel shop in the area. It can get hectic on weekend mornings, but no more than other bagel shops in the area. The quality is great, and the keep the place clean. I keep coming back.
They also take pre-​orders. Want a half dozen for home or want to make sure your one favorite will be there for breakfast? Call before you drive over, and they’ll have a fresh batch waiting.

I love Einstein but that was by far the WORST EXPERIENCE I have ever had. No one was smiling, no one said hello and I had to ask for someone to help me. It looked like they were all forced to be there and hated their lives. My bagel with cream cheese — with no one in line — took 10 minutes to be made. I asked for my food to go, they had it placed in sit-​in plates. I asked for it to be placed to go and the man helping me looked at me and said «oh…I guess It did say to go…» I will not be going back to that location — EVER.

The order taker was friendly and entered the correct order. There was only a couple people ahead of us. The actual cashier experience was terrible. She was the only cashier/​drink maker/​drink server working and the customers in front of her had to stand and wait 10+ minutes to just pay for their food! Management is terrible if they think Sunday brunch time can be efficiently done with such little staff! I typically love Einstein’s but after this visit I don’t have any urge to rush back in!

Never go on a busy morning! We went on a Saturday at 9:30 am and they were out of a lot of bagels, all 4 coffee dispensers were empty and it took 15 minutes to get our food to go… after ordering! It was a cluster! They gave our food to someone else and it took 5 minutes for the lady to make an iced coffee. from the menu, not customized.
The food was fine, but this quick service restaurant was in the weeds and super slow.

What is it with this location. I had a completely different view of Einstein Bagels before engineering this store. They could do no wrong in my eyes. Now I am terrified that more stores exist out there like this one. The bathrooms were dirty, It was dead inside and I know why now. All the food was stale when I got in my car and opened the wrapping. I thought I was going to gag. The only plus is that the guy that made my sandwich was friendly, even though he continually returned to me to tell me they were out of almost everything I ordered. Why can’t you order in advance? That’s what good employees and managers do. My recommendation is for the owner of this particular location to fire his son, cause that’s clearly why the manager still has his job, which is my last complaint. The manager didn’t smile once the entire time I was there and was extremely non approachable.

If I could give this Einstein bagel 0 stars I would. I have been in here twice and both times they had very little selections for bagels. The second time I went was during prime breakfast hours and they still did not have the items I wanted. When I left one of the workers very sarcastically said «have a great day». When I turned around as I was leaving her and one of the other workers were smiling and laughing at me. This one is VERY close to where I live but I will be taking my business elsewhere from now on…

This store SUCKS! DO NOT GO HERE!
In the last month, we have walked in, and immediately walked out as the NEVER have bagels. There were 4 kinds there today, if that. I actually had to ask if they made bagels there. The customer service sucks even more than the selection. I have almost jumped over the counter on a few occasions.
We keep going there like idiots, and end up having to go to a different EB on Val Vista. That one is GREAT!
When we went into the Val Vista one today, we talked about how horrible the other store is, and almost every employee has said that they hear about how bad the Gilbert store is all the time. Then, another customer overheard us and she said she lives right next to the Gilbert store and still has to drive to Val Vista one because of how bad this one is. She mentioned that she even complained to a Regional Manager. so she was nice enough to give me his info.
BOTTOM LINE. If you like Einstein’s Bagels, DO NOT GO TO THIS STORE. They say they make bagels, but they don’t. The employees are rude, inconsiderate and could care less what you think.
DO NOT GO HERE!

NO! Do you want a bagel? Do you really want one? Ok, since you insist, there is a trader joes, a fry’s and a Walmart nearby.
Pick one of those places and buy yourself some bagels.
Just don’t come here, they don’t deserve you.
The service will be horrible. They will take a long time to take your order, even longer to make your food, and you will stand there waiting for your food wondering how there can be 6 employees behind the line with no other orders ahead of you and it’s been 15 minutes and you still have no food.
Once you finally receive your food, you will leave ASAP because you can’t stand the incompetence and also you want to eat in a place that does not look like a high school cafeteria after a food fight.
When you get home, your order will be wrong. You have been warned.

Thank God, it wasn’t busy because the service was so slow. Manager was not impressive, she ignored that I was standing in front of the register and helped the next person in line then when that customer insisted I go first she acted like it was such a big deal to delete part of the previous customers order. She actually glared at me?!
Bagels were stale and blah as usual. I hate coming here and I only come here to satisfy my kids.
This store also doesn’t deliver the bagels to your table. They acted like I was self entitled when I raised hand at my table after my name was called. Another glare from the manager followed by a «there is no way in hell l’m delivering these to your table look».
Awesome!

This place disappoints. One time I came in and they stuffed my bagel and lox with so many capers that it inedible, I had to flick them all off. The last time I came in (and I do mean last) there were a group of teens working… well not actually working but standing around talking and playing tricks on each other. When they finished making my bagel they just let it sit there and didn’t bother calling my name. I had to interrupt them and ask them if I could have my bagel. It’s disappointing because I use to come in this place often and the service was quick and friendly but they must be under new management now.