Einstein Bros Bagels

This Einsteins used to be our go-​to place for bagels on Saturday Mornings. At least, until they partnered up with Caribou Coffee. When it was just Einsteins, the coffee was cheap and pretty good. Came in today to try their Caribou coffee. Wayyyy more expensive! They don’t sell just plane iced or hot coffee, you have to buy the mediocre «cold pressed» coffee for $ 5. I came in with my mom, and I got a bagel with plain cream cheese which was fine, but my mom ordered a blueberry almond oatmeal, which was RAW. Tasted like raw oats with lukewarm water. Chai tea was also bad. Had way too me cinnamon and had a chemical aftertaste. I’ll probably go to the Einsteins on Val Vista.

Remodeled the look … not the service. It is still chaos in there. I can barely hear the cashier. Food takes forever. I cannot walk 2 ft. Without bumping into someone. Cannot get fountain drinks any longer (I was offered a bottle of Coke at 10 am?). Not sure how they can fix this place. I have always been an Einstein’ bagels fan but I have a really difficult time liking this store. Very frustrating. My son said, «this place reminds me of the mail room in the movie ‘Elf.’ Nuff’ said.

Service is sooo slow and I ordered an asparagus egg white sandwich and there was hardly any egg at all. I also ordered a cinnamon raisin bagel with cream cheese and they charge $ 1.50 for cream cheese. Ridiculous and a ripoff.

Drive thru is SO slow. Bagels are always good but this location needs friendlier staff. When I finally got up to the window (there was only one person in line ahead of me) I mentioned how long I had to wait. Her reply «well we had to wait on someone’s egg.» A simple «sorry about that» would have left me satisfied. Come on guys — let’s beef up the customer service!!! It will certainly make up for the slowness.

This location is doing much better since the remodel and partnership with Caribou. Faster service and great option not just for bagels but also coffee

I came here on a Saturday morning, big mistake! It was super packed, but the line moved sort of fast. The bagels of course are always delicious and the service seems to always be friendly. I’ve been to several different Einsteins and that’s pretty much what you’re going to get all around. The location is really convenient. You’ll love this place!

The remodel made this place look completely updated. Lots of space and a really clean. Coffee is better and the customer service has taken a step in the right direction. We’ll be coming back.

I think that they realized that the brand needed a refreshing and certainly this location needed a lot of help. I love what they have done with the bagels and coffee makeover. Inside and outside the place looks great with the remodel. Even the ordering and paying process makes sense now. I was especially excited to see the co-​brand with Caribou Coffee, which is delicious. On my recent visit the service (Hannah) and coffee were awesome. They could still make improvements to their sandwiches though. Overall, a major step in the right direction.

I cannot possibly give this store any fewer stars. I have been here many, many times, and today, it was the worst. The store got busy after I arrived and 15 minutes after my order, other customers were getting their items, but not me. I approached the staff and they said, «what order?» I asked to speak with the manager and she said she did not see my order. I told her I just paid for it and the cashier that took my order just stood there looking dumb not mentioning that I HAD actually placed an order and paid. I told the manager she needed to do something about it she asked what I ordered and then asked someone to help her start making the order.
In the mean time, the cashier was touching her face, itching her nose and playing with her hair. I told the manager about it and she just looked at the girl (no name tag). I then heard the manager call out to that same cashier that they were getting busy and to help get the orders out. I told the manager to keep that girl away from my food! I had already seen her handing people cups and her fingers were inside the cups as she was handing them out.
Finally, my two bagel order was wrong… I am really horrified by this experience. Who are they hiring now? It was a terrible experience. I already called customer service and the health inspector. I will not be back… not to this location at least.

They didn’t have their act together today. It took 15 min to make 2 Smoothies & 1 iced coffee drink. Their attitude wasn’t very good either it seemed like they were all in a daze. Perhaps it’s the summertime blues.
I’m not impressed with their Nova Lox either, too heavy on the onions & not enough capers. However we’ll be back as this location is my grandkids favorite place to go for breakfast. It’s becoming a tradition & this is the closest one to their house we can walk to.

I braved it even though there are bad reviews. Then I sat in line for 16 minutes thinking about why would I not listen to my fellow Unilocalers. The lady at the window clearly hates her job and did very little to encourage me to come back.
I save my 1 stars for the truly horrible so this places gets 2. For the record I’ve been to other Einstein’s that give great service and great food. This place clearly has a staff and management problem.

The wait at the drive through was ridiculous. 10 minutes is not in any way faster than going in. Service was neither rude not friendly. Food was bland. Would only come again if I was somehow required to (accompanying someone else).

Does anyone involved in higher up management read these reviews? Believe what everyone else is saying. Went there this morning with my 2 kids and was never greeted… no one even acknowledged us until I tried to track someone down behind the counter to take our order. We then had to proceed to a dirty table which I had to wipe down myself… we also had a great view of the overflowing trash can. Our bagels came out and I kid you not, the guy basically threw the baskets down at us. I couldn’t believe it. Horrible, horrible service here.

Worst customer service I’ve ever experienced. Lil homie was so worried about getting off work, not paying attention while I stood there for a good ten minutes waiting to order. Then when he did take my order he acted like I was a bother and was laughing not listening to what I was ordering. They did not take my card at the register. Who I’m assuming was the manager, came to my table to ask me for my card. Also did not even give me my full meal. I was so displeased with the service and food, I didn’t even want to be there and wish I had never gone.

Horrible horrible horrible customer service. Overpriced food. I really can’t say enough bad things about this location.
We go here because of convenience of location to our house. After multiple visits here, I would rather drive all the way to Glendale for a bagel before I go back to this location.
Management doesn’t care about ANYTHING and our food always comes out wrong. When asked to make it right, we are treated like we are a burden to the staff. I really don’t know how this place stays in business. We have made multiple complaints to corporate about it as well.

I think the quality and service at Einsteins has declined over the last couple of years. Having gotten a couple of sloppily prepared bagels, I assumed it was just a bad day. But it has been consistently bad over the last few months. I have since quit going there regularly, but I stopped in one recent Saturday to see if there have been any changes. Sorry to say there has not been. They had a sound concept, but my observation at several of the stores is that there is no real supervision over staff and employees are not real friendly or passionate about what they are doing.

I can’t and won’t go back until they get their act together. Every time I go in there I see new faces. I fool myself into thinking, it can’t take that long all I get is a bagel and a coffee. But every time I go in, wait for some one to acknowledge my existence, order, then wait for the same person to give me a coffee cup so I can fill my own, then I need to get their attention again to pay.
Too much of a hassle.

The best way to describe my experience this morning would be frustrating. After my workout on my way home I wanted to grab a cup of coffee to start my day there was no one available behind the counter when I finally get someone’s attention he tried to ring up my coffee couldn’t figure out the register had me go to another register then disappeared to find somebody else to ring it up but never came out and so I finally just left.

It’s been a while since I’ve been to an Einstein’s but I woke up Saturday morning with a craving that couldn’t have been satisfied anywhere else.
I ordered the Asparagus, Mushroom & Swiss on a thin everything bagel. When I ordered it, the cashier said «is that the one with…» heck if I know, I just know it was good last time and that’s what I want. I was taken aback a little by her question. But, she was friendly, just possibly new.
Our food came out really fast and it was everything we hoped for and more. It was like a scavenger hunt to find a table that wasn’t dirty though. I would like to see them actually wipe down tables. It wasn’t busy (we slept in).

Grabbing a quick bite and was near this location. Haven’t been to an Einstein in a long time. I thought, perfect they have a drive thru too.
Ordered a toasted cinnamon raisen bagel with cream cheese and was told $ 2.96. I thought I heard the cashier wrong, when I got to the Window I confirmed the price. $ 1.50 for a tablespoon of cream cheese??? .RIDICULOUS! !!!
I remember the the days when they put too much on and I needed to take some off. At least give me my monies worth. This is my last trip to Einsteins. For $ 3 I’d rather spend my hard earned money elsewhere.