Dunkin’ Donuts

Terrible drive thru service, slow and when asked for specific things that were on their menu I was told «oh yeah we don’t carry that» why have it on your menu? Not once but twice during one visit did they not carry something on their own menu. Good thing I hardly ever go there and won’t ever do that again…

This is the worst Dunkin I’ve ever been to. They take the order & you’re money then tell you they are basically out of everything. Try to ask you to substitute for cheaper stuff but won’t refund difference. Horrible experience and will never be back here.

Horrible horrible don’t come here! !!! This is the 3^rd and last time I’ll ever come to this place. I’ve ordered a latte 2 different times and both times the cup is not even half full. Lattes don’t have foam so there is no excuse they are just lazy and like to rip you off!!!
This morning for some reason they didn’t open the lobby and the drive thru lane took me 25 mins to get my coffee. The manager at this site is a rude d$ck

awful service. and the doughnuts are trucked in FROZEN every morning nothing is made fresh. and the simple bad business choice of NOT taking anything larger than a twenty
is dumb business

STOP! Don’t go there. I have no idea how a powerhouse brand like DD can’t see that this particular location is an absolute train wreck. Consistently awful service and slow speed. I’ve literally been waiting in line in the drive through right now for 15 minutes.
Editing this post***
I was in line for 25 minutes and they STILL messed up my order in 2 different ways!!!

Out of most donuts and slow as crap! Wtf? You are a donut place right? How do you run out of old fashion donuts? Jeez.

If i could give this dump a no star rating i would. If you like waiting in line for 20 plus mins and still have two people in front of you to order than this is the place for you. This is the ABSOLUTELY worst place to go. Under staffed and the staff that does work there could care less if you are there or not. I went to this location about 2 weeks ago and stood in line for nearly 20 mins before I left because I was still two people back and the staff made no effort to expidite the service for anyone. I again returned this morning to give this store a second chance thinking that my first visit might have been a fluke. Boy was I a fool to think that. I experienced the same disregard for patrons and again I left. I can say with absolute certainty that I will NOT be returning to this terribly managed location.

I have been going to this Dunkin almost daily for 3 or 4 years now. The only positive about this Dunkin Donuts is its proximity to the highway on my way to work.
Over the last year and a half there have been major staff changes and they seem to get worse and worse every time– just when I think it’s as bad as it could possibly be, they get worse. Their workers show no signs of a smile and look completely out of their element. It’s uncomfortable waiting at the window with them.
Going through the drive thru at 6:30am should be a simple process, but they can never manage to actually get your food out in a decent amount of time. I order one simple bacon wake up wrap and I constantly have to sit at the window for over 5 minutes while the staff is standing around and moving at a snails pace.
I’ve officially considered taking my business to Starbucks right down the road because at least they greet you with a friendly smile and get their customers through the drive though quickly. It’s well worth the extra few dollars to start the morning off with a pleasant experience.
Sorry Dunkin, but I truly think your days are numbered at this particular establishment.

One of my favorite places to go on a Saturday morning! I happened to have the morning off today (Thursday) and I was here at 11 AM and they were out of two of the most common sold donuts both donuts with holes one plain chocolate one chocolate with sprinkles. Very disappointed not sure I will ever come back!

Not a happy camper, waited in a short line for quite awhile. That was a little annoying but not as bad as then getting home and not having what I ordered. I understand things get busy but it was not at this time. I had one coffee and one sandwich not a hard order. The thing with a drive through is you usually use then since you are pressed with time. And to spend $ 5 on a sandwich and not get what you order is like throughout money.

Why do I continue to come here? This place is a joke, corporate should pull their franchise ASAP. Spent forever in the drive-​thru to place my order of one drink and one food item. Guy at the window stuck his hand out for payment and I handed over my card assuming it was the right total (my fault here). Cashier hands me 3 coffees, I said it was only one so he put the other two back. I asked «what did you charge me, can I get a receipt?» he said they don’t have receipts and he had said he charged me almost $ 8 more than he was supposed to. I pulled around and went inside to speak to the manager who was unable to refund it. So here I am with my one coffee and a side of hash browns I spent almost $ 10 for. I will never come back and until corporate responds to my complaint to offer a refund, I will never visit any DD again.

15 cars in the drive thru. 8 customers in line inside and it still took 20 min to order. Then the cashier messed up my order and instead of fixing it, argued with me, telling me I didnt know what I ordered. The receipt says Andrew, I called and was told his name was David. Starbucks here I come

I started about 6 or 7 cars back and 25 minutes later I am still stuck in the drive thru with no escape and nowhere to go. Perhaps the cars in front of me all have orders of 25 different coffee configurations each. I’ll go with that. How can a drive thru take this long???
33 Minutes in…
Update: finally made it through with my donut order.
Stopped in the parking lot and they completely screwed it up!!! Nooooooo!!! Completely incompetent. I am now waiting inside store line with my toddler in tow. So much for getting my two boys a few munchkins as a treat.
54 Minutes total
That, in case you wondered, is how long it takes to get a munchkin order at this Dunkin Donuts by going through the drive thru, parking and then waiting in line again. Hey only had two highly unfriendly employees working that clearly knew customers were not happy. Two people left in line inside (they were smart) and when I finally got up to the counter the girl who initially took my drive thru order recognized me and said nothing.
It’s interesting — here we are as a country in debate about hiking fast food wages for workers but from this morning’s point of view I have three words — SO EARN IT! Service here was so pathetic that I can’t even begin to explain my disgust. I will never come here again

If you want to wait in the drive thru for twenty minutes, then wait another ten more because your order was wrong, then be on your way home to realize your order was wrong again, drive all the way back to get it corrected, then have it still be wrong… this is your place!
I specifically asked for a toasted sesame seed bagel with just ham and bacon for my boyfriend as he can not have eggs or cheese. EACH TIME they remade it (3 times) it still had egg and cheese on it. I don’t understand why it was so hard to grasp a simple order.
The only silver lining was Tom, the district manager, was there when I called and offered to not only refund me, but pay for my meal the next time I am there.
For the love of all that is holy, get a new training program for your staff… or a new one who can listen.

This is likely the cleanest Dunkin Donuts I’ve ever been in. And, it should be, as the staff works very hard to make it so. They are always friendly, polite, and consistently deliver positively outrageous customer service. Plus, the donuts are always fresh and, tasty and, if they dont have the kind you want, they will make it for ya right away. And, as for all of these people who are complaining about the coffee, its called Dunkin DONUTS not «Best Coffee In The World» for a reason!!! To the gal who said they should get new equipment, this location is only a year & a half old – the equipment is brand new. Some people just have to nit pick and fid a reason to complain!!!

This place after 6am-​close never has any fresh doughnuts and out of most menu items. Every time I have gone here after 12pm they always shut down their blenders and «drink machines» as the cashier says. I have been inside a few times and always notice dirty tables and un stocked merchandise and the cashiers are just chatting.

Aside from the slow service and stale donuts at this location… what I just witnessed is nothing short of disgusting…
A drive through employee just reached through the drive through window and allowed a dog, in someone’s car, lick her all over the hands. She then went right back to work. I called to complain, and whoever answered the phone I assured me that she had washed her hands before returning to work. I am appalled that this behavior is acceptable and apparently encouraged at this Dunkin’ Donuts location. I just wasted eight dollars, and will never return to this location again.

After visiting this location multiple times I am convinced that they found the dumbest people on the face of the earth to work behind the counter. Each time I’m at this location I’m double checking for the candid cameras because I think surely this must be a joke. For all of you who are reading this and you are unemployable visit the Greenfield location Dunkin Donuts to apply for a job.

I went there on the Sunday morning rush at about 10am. The drive-​thru was packed, but moved quickly. The order taker was courteous and listened well, albeit somewhat insincere. The payment receiver was rushed, but seemed to take it in stride. The food was fresh and delicious. The store was impossible to find for a man with male-​pattern blindness — I had to call my wife for support, even with GPS.
A bit stingey with the hashed browns.

I never have lived close to a Dunkin before so growing up I did not had much experience with them. Only in the last year I have tried a few locations out.
Donuts: These have been consistently bad. Not once have I had any fresh and they are always dry and stale. I’m not expecting fresh every time because that depends on when you show up. Just about every donut place I have ever been has better quality donuts whether they are fresh baked or have been sitting for a while.
Coffee: This was good, no complaints
Service: depends on location… this location in particular was good.
Food: Similar to any fast food breakfast. I dunno what is up with getting only 6 hashbrowns, that can’t be normal.