Gilbert Pediatrics

Some of these negative reviews seem ridiculous to me. You’re bound to wait at a doctors office, it’s going to happen sometime. That’s usually not the doctors fault, it’s other patients or something out of their control happening.
We had a strange experience at a different pediatric office, which led us to taking my daughter here. We’ve had Debbie each time and just love her! She’s so friendly, great with our baby girl, and takes the time to listen and answer our questions. I feel like she genuinely cares about our little one and that means the world to me. My daughter won’t go anywhere else for as long as she sees a pediatrician!

I’ve read some of the negative reviews on here and really these sound like a lack of planning and getting mad over no reason. However my experience has been absolutely great here. I’ve never had to wait more than 5 minutes to see someone and our visits have always been very thorough with information and any and everything that’s going on. We see Sam who is just the best and I trust him fully with my infant.

Love this place!!! All the providers are friendly, knowledgeable, and helpful. They truly care for my kids and make sure to cover all the bases, I never leave with questions or concerns. I am comforted knowing the docs here have integrity and their patients’ best interest as the top priority.

If I could do less than one star I would. We took my daughter here and to spare all the details were told very little about her diagnosis. The next day when we noticed an infection getting worse and not looking like what we thought the «Doctor» diagnosed her with we called back for another appointment. Upon seeing the Doctor again we were told she was actually diagnosed with what we were thinking it was making the second trip a huge waste of time and money. After trying to explain this to the «Office Manager» we were told that there is nothing they can do. I highly recommend going to another office if you want to actually be communicated with regarding your children’s health and wellness. It seems like this lack of communication is common with this facility. We will definitely be seeking a new physician office.

Yes, there is usually 15 or so minutes wait for scheduled appointments as other reviews point out. And there is usually another 10 – 15 minutes that you need to wait in the room after the nurse sees you.
But they have Twilight Pediatrics, where you can come without an appointment 6−10pm (or something like this) six days a week! For working parents it’s a blessing, and given that many health problems usually intensify by the end of the day, being able to see a doctor at 8pm or 9pm when your child is getting sick — as opposed to waiting all night and trying to secure an early appointment the next morning — is such a relief! We’ve been using these late night services regularly. You are seen by an assistant, not a doctor — but all the assistant so far were very professional and suggested effective treatments.
Luckily, our 4-​year-​old child has not had any major problems, so I cannot judge the doctors’ expertise in rare /​severe cases, but the common things like colds, streps, coughs, urine and ear infections, herpes, worms, etc. have all been addressed promptly and efficiently. They also welcome the idea of not putting the child on antibiotics until absolutely necessary, and suggest a variety of ways to help the body fight the decease on its own (though still give the required prescription if the non-​medicated ways don’t work).

I had the day off of work and decided to accompany my wife to our 9months old shots. We have a 7 yr and 10 yr old that have seen the same doctor.
As a dad I can honestly say my visits have been minimal. Today confirmed this reason. Bothered by bad to say about our dr, DR Guthrie, but let me share my experience.
We arrived 15min early to our appointment to be told that the Dr is not in today for «Our appointment» but that another dr was seeing his Patients and was more than double booked. The front office lady said she couldn’t tell us how long we would have to wait. Since we weren’t rushed we opted to wait. The front office is not friendly and lacks basic customer service skills.
Needless to say we have been sitting here for 20minutes with no communication, so I have decided to communicate to the community!
Another major problem with our healthcare providers, nothing more frustrating than scheduling an appointment.

We had a newborn at Banner Gateway. We made a followup visit with Dr.Leavitt. We are new to this practice. Registration paperwork was easy. We were called back within minutes of our appointment. The doctor came in promptly. Bedside manner was great. We will be back.

I am a new mom and I also have an 11-​year-​old daughter who visits from NJ during the summers. I started going to Gilbert Pediatrics because my OB recommended Dr. Auxier when I was pregnant. When my step-daughter’s mother asked if we could get my step-daughter’s 11-​year-​old shots while she was here, we told her we could during my son’s 2-​month wellness check on August 14. Without these shots, she could not attend school when she returned to NJ. She was flying back to NJ the weekend before school started, so it only made sense for her to do it here.
On August 14, we got my son’s wellness check, and he and his sister got their shots. Upon leaving the office that day, I asked the office staff to please fax the shot records back to the office of her main doctor in NJ. They said they would. I told my step-daughter’s mother that it was done and the shot records would be faxed back.
I didn’t think about the shot records again … until the Friday before school started when my step-daughter’s mother called from NJ saying that the shot records were NOT in her doctor’s office; therefore, she couldn’t bring them to the school. I immediately called Gilbert Pediatrics (around 9:30 a.m.) and explained that I am not sure why they were not faxed previously on August 14 when I originally asked, but if she could do it that day. I explained the consequences of if she did not do it, that my child would not be able to attend her first day of school that following Tuesday. The woman I spoke with said she could do it, said she had the fax number, and I got off the phone, once again letting my step-daughter’s mother know that it was being done right then.
Tuesday, the first day of school, I got a phone call again from my step-daughter’s mother that her shot records had ONCE AGAIN NOT BEEN FAXED TO THE DOCTOR’S OFFICE IN NJ. I was furious this time. I called Gilbert Pediatrics and did not ask but TOLD them to fax it right now with me on the phone and I would not get off the phone until I got a confirmation. The woman asked for the fax number … the same fax number that was on the original records sent to their office. I told them to forget it. I got my 2-​month old son in the hot car and drove to Gilbert Pediatrics myself.
I got copies of both my son and daughter’s records because I do not plan to bring either child back to this office. On the front of my daughter’s shot records was the fax number. Two women in the office explained to me that when they tried to fax the records, both on August 14 and the Friday before, that the number was busy each time they tried. My frustration with this office and the incompetent staff is that no one thought to pick up the phone to call me, her mother, so I knew they were not able to fax it so I could figure it out so MY DAUGTHER COULD ATTEND HER FIRST DAY OF SCHOOL. When I asked the staff why no one called me, she didn’t answer the question or give me an apology. She just repeated that they tried to fax it repeatedly. I explained how absolutely disappointed I was in their office because no one had the sense to call me to inform me of this.
The worst part of this story comes now … upon leaving the office, I went to a Postal Connections and had her shot records faxed to the same number the staff at Gilbert Pediatrics said they tried repeatedly and only got a busy signal. Guess what? My fax went through the first time just fine, and my daughter was able to attend the second day of school. Why is it that I can fax it fine by their office staff couldn’t? Same number people!
I spoke to Dr. Auxier the next day to explain why I would not be returning to his office, so he knew what went on in the front of his practice. Whether he decides to deal with his staff appropriately is his own choice, but I hope he does give consequences for what his staff did … or didn’t do really. I would not recommend this practice to anyone. Dr. Auxier was nice, but who wants to go to an office where you can’t trust your kids’ health records with the office staff?
P. S. I had the same experience with immunizations as Mandy writes about on here as well. They made me call my insurance once I was there for my appointment. Try doing that with a crying 2-​month old while in a doctor’s office! Why don’t they tell you that before you come in? I could have quietly been able to call my insurance beforehand. I was pretty annoyed that day, too.

Terrible bedside manner.
My son needed his immunizations updated. We went in on Monday June 23^rd. His appointment was at 8:20am. Upon arrival, the front desk asked me if I knew whether or not his immunizations were covered or not. I told her the last time my son was in, they were covered. Our insurance hadn’t changed besides our id #. But I was willing to pay for the office copay in the event that it wasn’t. She accepted this answer and took my payment. A few minutes later, we were called to the back, my son’s height, weight and temperature was taken and then we were brought back to the exam room. She took my son’s vitals and then asked me if my son’s immunizations were covered. I explained to her that I thought they were and I had already talked to the front office and paid my son’s office copay in the event it wasn’t covered. She sighed loudly, and rudely interrupted me and told me that I HAD to contact my insurance company and my son wouldn’t be seen until I done so. She stated the Dr. had 1 more patient ahead of us and that I had plenty of time to verify my son’s coverage.
Why not tell me this as I was making my son’s appointment? Why wait until I am already in the back? Is this policy new? We’ve been going there for over 2 years and this is the 1^st I’ve been asked to do this. Their reason for not verifying benefits was because it takes too long for them to do it and that parents can figure out the information quicker than they can because they ask questions that the office is unable to answer.
I find this explanation ridiculous. All a provider’s office needs to verify benefits is the primary’s social security, birth date and/​or id. Plus, they are able to verify benefits online, phone and fax. This is just a lazy practice.
If you go on their website, they encourage you to know the benefits but will bill our insurance accordingly and in the event there is a balance, we pay for it. However, they do not follow this policy and FORCE parents to call and REFUSE service until you do it. Why not just ask a parent to know this information as they are booking their appointments?
I spoke to the office manager, Gail, about my experience and she seemed unmoved. She said they ask parents to contact our insurance while they wait in the waiting room and then also give (force) parent’s another opportunity to contact their insurance again as they sit in the exam room in the back. I guess the «No cell phone use beyond this point» sign is just for looks. How about respecting the parent’s decision and not forcing parents to do something that they’ve already discussed beforehand. I pointed out that I looked at their policies their website. It’s stated that they encourage for parents to know their benefits but will bill our insurance if we don’t know our coverage and will be responsible for the balance. Why was I forced to verify benefits if their policy online states otherwise?
Please keep in mind, my boys have been coming to this office for the last 2 years and we have never been asked to verify our boys’ benefits ourselves — not once.
Seriously, as an adult, what office has made you verify your own benefits and get explanation of benefits while you are at a doctor’s office? Just think about that.
I would like to point out, my review is based on my experience with the medical assistant (don’t remember her name) and office manager, Gail. This is not a review for the pediatricians. My boys have seen both Dr. Carroll and Dr. Jax. Luckily for us, we don’t visit the Dr.‘s office often, but the Pediatricians have always been professional and given the best care possible.

LOVE LOVE LOVE this office!!! I’ve been going to them since my first son was born 6.5 years ago. 3 kids later I still love them and their doctors. I normally see Dr. Leavitt but I have seen each doctor and PA and they are all wonderful. Yes of course sometimes they get behind, but what doctors office doesn’t especially when dealing with children? I’ve gone to them for well visits, ear aches, bronchitis, stitches, etc. and have always felt like they’ve given the best care possible.
(PS It says there are only 6 reviews for this office, but at the bottom of the page are 5 filtered reviews… I don’t understand why Unilocal wouldn’t show all the reviews???)

We have been going to Gilbert Pediatrics for six years now (with two kids) and truly appreciate the care we receive from Dr. Auxier. This season we have had to make a few «sick visits» and have met with the newest PA, Sam Shumway, who is WONDERFUL! At each visit, he takes the time to address the parents concerns, does a thorough physical exam and explains his diagnosis in an easy to follow manner. We are truly impressed with him and will continue to request him and Dr. Auxier at future visits.
The only reason we did not give 5 out of 5 stars is because the wait times are usually lengthy. However, for the quality care we receive, we will continue to be patient.
Thank you Dr. Auxier and Sam Shumway! You’re doing a great job!

My nephews are patients at Gilbert Pediatrics. I accompanied them for an appointment with Dr. Leavitt, and he was outstanding — kind, patient, helpful and skillful. I’m glad my nephews have this great doctor taking care of them.
I also like that they have a well child entrance and waiting area, and a sick child entrance and waiting area to try to curtail the spreading of germs.

At twilight care the receptionist typed in my sons birthday wrong (found out later) so the insurance would not go through. They let my 9 month old projectile vomite for over an hour until we figured out her mistake. She was very uncaring & rude. She didn’t care how sick he was, the insurance better come through. After she corrected her mistate, they let us back. The Doc on call said… nothing they could do take him to ER. They could tell us that while he was vomiting & crying in the waiting room?! SO UNCARING!

We were referred to Gilbert Pediatrics before having our first son. They sounded promising and when the Dr.‘s came to visit us at the hospital after having him we felt like we had made the right choice but unfortunately we were sadly mistaken. When making the first visit to their facility the front office staff was rude and unattentive; the waiting area is very tight and looked very unsanitary. After several visits we received a call that we were to pay an (x amount of money) because of insurance reasons. (This is AFTER the visit had already taken place). So they let me see the Dr. knowing my insurance wouldn’t cover the visit! They failed to mention this to me and did not even mention cash pricing for office visits (I found this out after the fact) or I would have GLADLY paid that than the bill they are now sending me! I understand mistakes happen but after calling the office and speaking with several people no one wanted to help us! They said there was absolutely nothing they could do but if we wanted to pay the amount in full they could take (x amount of money) off of our bill. So obviously there is something they can do!!! They just want the money and do not care about helping their patients. I work in management for a medical facility and I would never let my staff pull what they did to us. So be weary of your decision and do your research when finding an office for your children. The Dr. your child sees is equally as important as the staff at the facility. Needless to say we have taken our business elsewhere to a caring facility willing to help us with our financial needs and their staff has exceptional customer service skills. We will NOT be returning to Gilbert Pediatrics and will be filing a complaint with the Arizona Medical Board.

I done with Gilbert Peds. I have been taking my daughter to the Greenfield and Baseline office since she was born, six years ago. And this week was the straw that broke the camels back. Never, not once in all these years have they ever been on time. Not even when I’ve sent my husband to take our daughter. We were in the office on Friday and needed to return on Tuesday. Arrived at 3:20 for a 3:30 appointment, didn’t get into our room until 4:15. After telling the nurse of my frustrations the doctor was in our room by 4:25. I understand that doctors can’t anticipate how long an unexpected diagnosis might take, but I’ve given 6 years of excuses for this office — it just comes down to a poorly run office. Not to mention the office itself is uninviting and not very kid friendly. Used dirty childrens books in the rooms and LDS materials for adult.

Dr. Randy Leavitt is the best Doctor ever.
Not only did Gilbert Pediatrics provide the greatest level of care to my newborn, they went the extra mile with their compliments and customer service.
I actually owe many thanks to Dr. Leavitt and the people of Gilbert Pediatrics for taking a thoughtful moment and giving a very considerate and well thought recommendation for my wife as to which OBGYN she should see. Turned out to be one of the greatest suggestions as he discovered certain things early which allowed us to resolve a medical condition that would have become much worse.
Thanks again Gilbert Pediatrics and I highly recommend this as the primary choice for those of you in Gilbert.

When I picked my son up from daycare last night he had a high fever and his chest was «rattling» with every breathe. Scary. A friend recommended we go to Twilight Pediatrics (6−10pm) at Gilbert Pediatrics.
I wouldn’t recommend going when they open at 6. The people that came in around 8 were being seen at about the same time as the people that had been waiting since six. Much better to wait at home if you can in my opinion… That being said, we waited for about 2 hours, but there was a movie playing at all times, and there were plenty of hands on kids toys to keep all the kiddo’s busy. When we got back to a room we only had to a wait a few minutes before the LPN came in. She was really nice and quick about everything, and she took the time to make sure I understood the answers to my questions.
I hope I don’t need an urgent care again but if I do it’ll be Twilight Pediatrics.