At Home

This is a home décor super store that will eat away your hours and money, trust me! There is no shortage of variety and inspiration here. However, what is lacking 100% is their customer service and promotions. No sales, no promos that I could ever find and after signing up for their email twice still don’t receive any introductory (wait for it…) 5% coupon. On my first visit I could only find one employee on their massive sales floor when I asked about back stock for a patio chair since one was badly scratched. Since she didn’t «think there were anymore» I asked about a possible discount figuring I could easily repaint them. She just responded she couldn’t do that and ask when I’m ready to check out to talk to a mgr. I would’ve liked to know before lugging multiple wrought iron chairs throughout the store. No offer was made to hold them in front or to go and ask. She didn’t know her product well because the large end caps had at least 10 – 15 of these same chairs centrally located in the front of the store, I just had not gone that way yet.
At the registers I realized that one of the 2 bath rugs I picked up was the wrong size. I asked the cashier if someone could please bring one up to the registers, rather than me going to (B.F.E.) retrieve it… The female mgr was called on the walkie and replied as if she was being bothered, very unfriendly and short to the cashier. She just responded with «they are in the back corner of the store»…no shit Sherlock I said that but asked for help. She just repeated the same thing along with «if she wants one they are in the back wall on the left». Wow, as a former retail manager I was shocked to hear her response out loud with no hesitation. I regret spending about $ 300 on this visit as I also couldn’t get any help with large items or get any questions addressed. If I had not spent so much time carefully selecting new art work I would have walked right out for such a poor example of service. No apologies, no asking if I could be patient and wait just a refusal to do anything.
Unfortunately I had to return to the store because one of the set of curtains only had one, rather than a pair. I decided although reluctantly to pick up a few candlesa and items for my upcoming wedding. It had been 5 or 6 days since my first visit so I mentioned to the cashier I didn’t get an email or coupon, does it take longer? She said no just 2 – 3 days sorry you didn’t get it. Okay so now this purchase was over $ 175 and no offer to give me the coupon anyway… or to sign me up again. I look at this place as a décor warehouse, with prices that are NOT competitive on anything whatsoever. The only benefit is a lot under one roof. From now on I’ll pass and drive a couple places where my time and money are a little more appreciated. Their corporate office will be hearing about my experiences, along with so many items not having any price labeled.
Since Unilocal questions ask about their parking, you can only park to one side of their parking lot also. So definitely be prepared to walk… through a VERY bumpy pavement which makes no sense pushing a cart full of fragile items. It was all just a nightmare honestly.

I have to amend my review as the manager finally called back. I told him I’d be happy if I got a gift card which would force me to come back and try the store again. He was accommodating and sent me a gift card for $ 20 which covered the cost of the item I was incorrectly charged and gave little extra for the inconvenience. I appreciated his listening to my ask and I was very reasonable and he made it happen. Would recommend them.

We found this home decorating store by mistake. and decided to check it out. Well to our surprise its a huge warehouse! We spent a hour in there and only saw half of everything. They have furniture, pictures, wall décor, glass ware, rugs and more. The prices are reasonable and I’d like to go back.

This place is huge! How did I not know it was here? When you walk in it smells kind of like Kirklands. I started my day in the store heading to the right when I came across Isles and isles of patio furniture cushions; if I was in the market for patio furniture cushions I would have been in heaven. since that was my very first time in the store I did stop to check a price tag to get a good feel of how the prices would be and they were about average. One thing that I really like about this store is that in every section they had at least one whole entire aisle of 50% off items. That is where I actually did most of my shopping. I purchased a talking scale for 50% off which made it only $ 10. My only complaint about the scale is that the voice is very loud and everyone around you can hear how much you weigh LOL otherwise it was great quality and well worth the money. The only reason why I gave the store four out of five stars was because the lack of sales associates on the floor. Several items are high up on racks where you would need assistance to get it down and during my entire hour that I was in the store only came across two associates out on the floor. I did visit the store on a Wednesday night perhaps that is one of the nights that they’re not so busy and so they don’t have as many people working. I would definitely go back and I Wood and have already recommended this store to friends.

Great store, great prices! Highly recommend going if in the area! I have all my outdoor chair cushions from here.

Here’s a concept:
Buy cheap, dollar store quality products made in China and VietNam.
Sell them at massively expensive prices.
And there you go – you have At Home. Lots of stuff for lots of money. Enjoy.

While this places is huge and has a large selection of random things to add to your house, there is a severe lack of customer service when it comes to speak to customers as they casually pass you by in-​store. A simple «hello» goes a long way, but apparently that’s too much to ask for.

Went in here looking for neem oil and a garden sprayer for my hose, only to find out that it’s not a garden supply store. The name fooled me.
Other than that it looked ok for outdoor and home related goods on the cheap. Lots of stuff, just on the cheap side. And no one was working anywhere in the store apparently, because I wandered around looking for the «garden supply» section, or a human being that could at least direct me where to find those items. I never found either one.

Randomly came upon this store. I think it needs a different name… Garden Ridge isn’t very fitting. I really liked everything inside and will definitely go back!

I only recently discovered this place back in October while driving by with an out of state friend. She has been telling me about it this fabulous home store and when she saw the sign she yelled «Pull Over» and I am certainly glad we did. I probably have driven by it a dozen times and would never have though to stop as I assumed it had to do with gardening which I do NOT do. The name is misleading, because while they do have patio furniture and cushions it’s mainly a store that carries wall art, frames and home décor.
On that particular shopping trip I purchased two wire baskets and some faux greenery to brighten up my townhouse.
On my most recent trip I was looking for décor for a new bedroom update for my tween. We asked about the return policy on the off chance that what we had purchased wasn’t a good fit.
Well the quilt arrived and the pillows and frames were indeed not going to work with our color scheme. I went to return them. As I approached the register the cashier says «Oh no I guess it just wasn’t a good match?» WOW she remembered us! Now that is customer service! Way to make me feel valued and appreciated Carmen! The return was easy with no hassle or questions and I was in and out in no time! We will be back to buy more accessories soon!

Wow. If you want to decorate, or need home goods, this is the place to get it. I missed the store when I moved from Michigan. I’m sooo happy they opened one here!

I had never even noticed this place. A friend of mine took me here and I was completely blown away. Such a huge building packed full of home décor items as well as outdoor décor. Most places I just browse because things like these are usually ridiculously priced, but not garden ridge. the prices were great and the selection was amazing, I would definitely recommend this place to anyone, there wasn’t much in the way of staff that I noticed, which is good for me, so you can shop peacefully with out being bothered.

The first time you walk into Garden Ridge there is a feeling of Alice and Wonderland. I do not have a clue how much time it took to stock all of the merchandise. Do not expect to get an amazing deal on items unless they are on clearance, but it is fun to just walk around.