Academy Mortgage – Mesa

For allegedly being pre qualified a year ago, this mortgage process was a nightmare. Documents were misplaced, information was asked for last minute with the demand that «We need this today». We are financially solid, gainfully employed and putting down 30% yet were asked for divorce decrees! I have been divorced for 16 years and my husband 21 years! Divorce decrees??? I Had to send a processor to the court to get them as I was out of state on a business trip. Then at the 11 th hour, the signing of the disclosure statement was impossible due to a glitch with the system at Academy which held up everything. They never took responsibility for this or apologized for it but merely said it was frustrating. Worst customer service ever. Oh and once they got our business they passed us off to a junior officer who didn’t know his business at all. Plus he was unprofessional. I do not recommend this office unless you want your home buying/​selling to become a nightmare.

Chris Bussing was awesome. Very knowledgable and easy to talk to. Our Loan closed quicker then scheduled. I will and have recommended Chris. Thank you again.

I am an Associate Broker and Realtor with West USA Realty. I never hesitate to send my clients to Scott Smith at Academy Mortgage for a loan, because I know that they will be well cared for, he will put them in the best program for THEM, and then the purchase will go off without a hitch. If you are looking for an honest and competent loan officer, please take my recommendation to contact Scott Smith. I believe that you will be glad that you did.

Brenda knows her stuff! Made the process so much easier. Everyone is knowledgeable and professional!

Ms. Joan Bastady was very knowledgeable, thorough and efficient! She answered all my questions, was extremely patient and made the process as seamless as possible! I will highly recommend her to anyone looking to purchase their home!

Chad fonagy did my loan 2 years ago. He got my loan done after a long process. He promised if I referred him business he would give a referral fee. I have referred my girl friends mother who did a loan with him and after asking him he ignores me. I will not send him any referrals as he is not a man of his word. He is Obviously not in it for the long run.

Joseph and Academy Mortgage were outstanding throughout my entire mortgage loan process. Joseph was always available to communicate with me and very patient with my questions.

I recently worked with Deb LaPierre and her assistant Robin at Academy Mortgage. They were easy to work with and very knowledgeable. They explained each step of the home buying process, and were very thorough collecting paperwork. We only went to underwriting once and heard back in three business days. Anyone needing a home loan or is interested in a down payment assistance program will be referred to them by me.

John Zurbruegg and his team helped me every step of the way when it came to buying my first home. They introduced me to the real estate agent that helped me find my house, they followed through on a constant basis when it came to all of the paperwork and signatures needed, and they were extremely patient with me, seeing as I hadn’t purchased a home before and I was a little unsure of the process and what was going on. I would definitely recommend Academy Mortgage to anyone looking for a reliable mortgage company!

Brande Bryan at academy mortgage was great to work with. I would recommend this company and everyone there.

Working with Rafael Najera was awesome. With his help, I was able to obtain a VA loan on my home and significantly reduce my interest rate. He was always available to answer my questions and provide information, and kept me up to date as my application went forward. I would give him 10 stars if that was possible!!!

I recently had the pleasure of working with Mac McDonald and the team at Academy Mortgage in Mesa on the purchase of a condominium in Phoenix. From the day that I began my home buying journey with them, I knew that something was different about this experience. I quickly realized that this is a highly skilled and professional organization that cares about its customers’ wants, needs and wishes. It is an organization that takes pride in what it does. Over the years, I have purchased a half dozen or so properties, and my experience with Mr. McDonald and Academy Mortgage was unlike any other. Prompt, courteous service. Timely answers to my questions and concerns. These guys make «things happen» … in a good way. Thanks again Mac McDonald for the great service. You are the best!

I worked with Scott Smith and his team. I had a wonderful experience and Scott was very knowledgeable. Working with Scott, he was able to give me the pros and cons of the different options available and I eventually went with a VA Loan. He was very responsive, even on the day of signing that I had a couple of questions 2 hours before my appointment time and I was able to leave a message for him and he returned my call in 15 minutes (he usually answered any calls without leaving a message) and I felt comfortable with all of his answers. Great team as well. I highly recommend Scott!

Chris, Jason, and Melissa went above & beyond the call of duty assisting me with getting a home loan. Everyone was friendly & no questions went unanswered. When other mortgage companies couldn’t help me reach my goal in obtaining a house loan Academy did! We received our dream home. Thank You Academy!

Thanks to academy mortgage We were able to buy our very 1^st home ! Brande was very helpful and answered all my questions ! It was pretty easy and this is coming from someone who doesn’t know much about mortgage stuff. They were very helpful from beginning to end and had no problem answering all of everything ! Thank you Academy mortgage for helping us our new home is amazing !

We just recently refinanced our home through Academy Mortgage Mesa. What an easy process it was, from start to finish. I highly recommend Pam Cohen and the Academy Mortgage Mesa team! Pam was professional, prompt, and moved us through the process quickly and easily, answering all of our questions, and keeping us updated as our loan moved along. Thank you Pam and Academy Mortgage Mesa for your excellent customer service!

Bought a new house this year and it was no question in mind who I would go to for a mortgage broker. Scott Smith did not let me down the second time around and I’ve recommended him many times to my friends and family members. Thanks for always being there for us Scott!

Scott Smith at Academy Mortgage helped us purchase our 1^st home in Phoenix AZ — The whole team is extremely knowledgeable & very helpful, all my questions where answered even the stupid ones!
At Gentry Real Estate, Our main contact while searching for a home was Marcia Beatty. She is absolutely the best there is. She was friendly & helpful from the get go and not mention oh so patient! Once we had found the perfect house Marcia hooked us up with Academy Mortgage and the process was very smooth. (I always thought purchasing a home would be hard) but dealing with these folks, Im eager to but another one LOL
Khyl Halbert whom also works at Gentry Real Estate was also on top of things & followed up on questions we had.
Overall a great experience with Both ACADEMY & GENTRY!
Thanks guys!!!

This review is for Mr. Richard Lavin and I just need to share a few words in regards to my experience with him. This has been by far the WORST customer service experience I have ever encountered! After I have thoroughly explained to Mr. Lavin over the phone my financials and credit information and how hard it is for me to be qualified, he reassured me that he is 95% sure he can get me qualified. After I submitted all my supporting documents to him, I wouldn’t hear anything back from him, no updates what so ever. When I’ve reached out to him, he would deliberately ignore my call, I know he doesn’t answer my call because when I call with my cell, he saw my number and does not answer, but when I call with my office line, he would answer then proceed to tell me he would call me and then once again I don’t hear back from him.
Mr. Lavin, if you can’t do the deal for me, at least be up front with me and tell me straight up that this deal is no go. Versus telling me you would call me back just to get me off the phone and then once again I don’t hear back from you and you just kept me here waiting for an answer.
It has been a month already went by and I still don’t have an answer. If you are going to work with academy mortgage, DO NOT DEAL WITH RICHARD LAVIN, truly terrible customer service.

Deborah Lapierre was absolutely amazing to work with and I would highly recommend her to anyone looking to finance or refinance their home. Deborah was highly responsive to my every question and concern. The financing of the home I was purchasing was smooth and effortless thanks to Deborah and Academy Mortgage. I could not recommend her strongly enough.

Although I post as an alias name, what I write can’t be understated: Deb Lapierre is the mortgage agent you want working on your home purchase.
I was introduced to Deb via my real estate agent, Matthew Coates. We had begun with another person who wasn’t a good fit. Deb was the best fit. She worked tirelessly. And by tireless, I mean that she called me from Maui on her vacation to make sure we had some details ironed out. I couldn’t believe it.
Then, with less than 4 hours to go on the closing date, the other party’s title company went haywire (my negative comments about them omitted!). Deb took the lead, and we were swimming in our new pool by 5:30 p.m. when a few hours prior we were wondering when we would see a key.
I recommend Acadamy Mortgage because of the efforts of a true professional like Deb Lapierre. I don’t trust easy. But I trusted Deb, and she paid it back in the best way possible.

Scott Smith is amazing to work with! He is professional, extremely knowledgable, prompt and honest. He will go above and beyond for you and really takes the time to explain all of your options. He is so organized and on top of everything that it takes all of the stress out of the picture. We are self employed, which comes with certain struggles, but he has walked us through this process to make sure we are taking the necessary steps. I highly recommend Scott!

Scott Smith at Academy Mortgage is a pleasure to work with. He has handled several of my mortgages and has always done a great job! Honest and professional– always goes the extra mile to make sure I get the best loan possible. Highly recommend!

Chris Martin is a magician when it comes to making the home owning dream a reality. Regardless of your past financial struggles, foreclosures, late payments, etc. Chris puts together a plan to help you fix your credit, and get you in the house you have always dreamt of owning. Whether it’s a Monday morning at 7am, or a Saturday evening at 9pm, he cheerfully answers his phone to help with any questions or worries a borrower may have. Nice to have such a trustworthy, hard working loan officer in your corner on one of the biggest, if not THE biggest purchase of your life.

I was really glad that I had the opportunity to work with Scott Smith when we were trying to figure out our mortgage options. What I really appreciated is that Scott asked us what our long term financial goals and plans were. Instead of just jumping into loan options, he spent the time understanding our goals to help us make an educated decision about what mortgage options would be best to fit those goals. Scott was very focused on understanding the timing of everything and making sure that we got all of our paper work done quickly and accurately. It was great working with him and when we need another loan I know who I will be coming back to work with again! I highly recommend him.

Can’t say enough good things about Scott Smith and his team at Academy Mortgage. Scott was the last loan officer I sat down with prior to accelerating the purchasing process and I was very fortunate that we crossed paths. Scott is ridiculously knowledgeable on the various types of loans and what properties to employ them on (be it a standard fha, fha 203k, conventional, types of loans for flips, etc), which gave me an upper hand once I was ready to pull the trigger on a property. The best part about working with Scott is that he takes the time to explain all of the working parts of each loan; clarity that was refreshing as this was my first home purchase. He truly works to build a relationship so that you’ll be a repeat client. Scott has definitely earned my future business, and I already recommend him to all of my friends/​family.