A New Beginning OBGYN

It pains me to write this review. I’ve seen Dr. Bullaro several times in the past and she is wonderful. Amazing bedside manner and knowledgable. The issue is getting on the schedule to see her which is nearly impossible. The NP I’ve seen isn’t nearly as skilled. The front office staff is rude & unfriendly. Definitely not the type of people you want to greet you when you are headed to see an OBGYN! Since the staff and NP’s are who you will see the most be mindful when making this your OB.

The office manager, or «practice manager», Judy is the most unprofessional woman I have ever dealt with. She spoke down to me, treated me horribly with no empathy. When I called and found out my appointment was cancelled because I did not call back to CONFIRM THE APPOINTMENT I MADE I was livid! I have never had a doctor require a call back on their «reminder calls»! If I don’t cancel my appointment, I WILL BE THERE! I’m a mom of 5 and I don’t have time to call back in and confirm the appt I already called and made! I waited 5 weeks with this appointment on my calendar and needed to be seen immediately from a terrible accident I had been in. The day of my appt I’m told I was removed from the schedule, per Judy’s request «to add someone else who has been waiting», (Judys exact words). I’ve been waiting! I could not believe her. After I was done telling her how upset I was she said, «now will you be quiet so I can talk?» I’ve never been spoken to so disrespectfully and so unprofessional in my life! I love Dr Bullaro and had seen her when I used to go to dr Messer so I wanted to go to her, but with how rude and how long i have to wait to be seen I have found a new obgyn that can see me right away and had office workers who actually enjoy their jobs and show it!

I have never been treated so badly by a doctor’s office on an initial phone call. I was two days away from my missed period when I took the positive home pregnancy tests. Being new to the area with my obgyn in Scottsdale Im trying to find a new doctor. I called to schedule an appointment and the receptionist was so unbelievably rude. I realize that doctor’s typically won’t see you until you ate at least 7 weeks but God doctor’s are hard to schedule they usually schedule out so I figured I’d call early to ensure I could see the doctor. She actually told me that I might not be pregnant and that she wouldn’t schedule me. She told me to wait a week and call back. Now she had no way of knowing this but I miscarried five months ago. To have a RECEPTIONIST who is NOT a medical professional not only refuse to schedule you which is her sole job but to hand out her «medical» opinion is just plain wrong.
I called back a couple days later to speak to the office manager because I was so upset at how I was treated. I left a message and never heard back. I tried not to let it reflect the doctor because for all I know she is amazing but her front end staff is ruining her practice. This practice clearly does not care about it’s patients our potential patients if they are letting people like that run their front office and handing out first impressions like that. I am appalled… I would totally see this doctor… if she got rid of her rude front office staff.

Dr. Bullaro is awesome — she has delivered two of my babies and will deliver the 3^rd in a couple months. My husband and I wanted to do as natural a pregnancy/​delivery as we could and she was super supportive of everything, answered all my questions, etc. She is very personable and goes the extra mile to know me and make sure I’m taken care of and my wishes are met. We even thought about birthing at a birth center this time but why fix what isn’t broken? Thanks to Dr. B having our back, we had 2 great natural deliveries in the hospital and look forward to the 3^rd. She’s so fun with my kids now, they love to go see her, which makes the many OB appts a lot more bearable! Yes she’s busy, but it’s nice to not be juggled around several different doctors, and I’ve only had to wait to be seen an extended time maybe once or twice — understandable for the profession.

Even though this office stopped accepting my insurance (tricare) I continually recommend this office. I call every year to see if they have started accepting my insurance again because I love the office so much. When she left her old practice and started this one I went with her for my pregnancy. I find everyone in there to be kind, friendly, and personable. Dr. Bullaro is just amazing! I only deduct a star cause I’m sad I cannot keep going.

I owe Wendy Scholzen my life. She works with dr Bullaro and she was the one who decided to get my lump that was misdiagnosed 6 months ago a biopsy, ultra sound, and another mammo. I went to a previous obgyn that refused my biopsy and said my lump was nothing but dense tissue. Wendy took every step to find out what was wrong with me. Turns out I had angiosarcoma in the breast. A very very rare aggressive cancer that only 1 in 2.5 million people get and only .04% people get it in the breast. Well, 3 weeks ago and a double mastectomy I am now cancer free and on my way to recovery. I OWE THEM MY LIFE! Without their steps and their referrals to a great oncologist, surgeon, I couldn’t have done it without them. She knows all the right people and she will forever be my obgyn. I will continue to refer everyone I know to this office. Being 31 with 2 boys I couldn’t be more blessed to have a wonderful doctor. Thank you again for saving my life. Sarah.

Another complaint on the front desk staff
I had two positive recommendations on Dr. Bullaro from my sister-​in-​laws and was excited to have a female doctor to deliver my third baby. I wanted to meet her and get a feel for her office, so I called to have my IUD removed and have my annual. I was told I could be scheduled 11 months later. I can understand being busy and wanting to give priority to existing clients. So when I was pregnant I called back and made an appointment. I was able to get an appointment about a month later. At that time I told Chelsea, the front desk receptionist, that I had had a previous ectopic pregnancy. She didn’t seem to be concerned by this. So I made a standard first appointment. A few weeks later I started experiencing light cramping. Under normal circumstances I wouldn’t be concerned. But with my previous ectopic pregnancy, my left fallopian tube burst, and I almost died from hemorrhaging because no one recognized the symptoms and assumed it was a standard miscarriage.
Slightly concerned by the localized cramping on my right side, I called Dr. Bullaro’s office to ensure I could receive an ultrasound at my upcoming appt. The front desk clerk Chelsea seemed annoyed or at least severely disinterested. She’s probably a very nice person, but she does not come across that way on the phone. Anyway she told me I couldn’t be seen for an ultrasound and if I continued cramping I should go to the ER. Luckily I found another doctor who got me in immediately and found that I had a large but harmless cyst on my right side that was causing the pain.
Now, I think Dr. Bullaro is probably a great doctor. I’ve heard nothing but praise of her. And I appreciate that her office is very busy. But situations like this make me very wary of proceeding.

I completely trust Dr. Bullaro and her staff. They are inviting and comforting. They are thorough in their procedures. They spend time to answer questions and explain medical procedures. Some have complained that they stick to a rigid schedule or sometimes run late. To me, this is a small price to pay for the thoroughness of care you receive during your appointment. When I’ve had an emergency or health concern, they were able to get me in same-​day. I drive 40 minutes each way (from Scottsdale) to see her. She delivers at one of the highest ranking maternity wards in the Phoenix area. I would definitely say that her practice is focused mostly on prenatal care and delivery, although I have not seen her for routine gynecological exams (when I wasn’t pregnant), so I may be wrong about this. I would tell anyone that I believe they are in the best care during their pregnancy and delivery if they choose Dr. Bullaro and her staff.

I vistied this office for years because this is where JoEllen Embry practiced and she has been my go-​to WHNP for 10 or 12 years now. So this review is NOT a reflection on JoEllen but of this office and how they run their business.
They’re so busy with patients but they refuse to extend their hours and on Fridays they even close at noon! Then you get there on time but you’re not taken back to a room for at least a half hour over your appointment then you sit in the room for another half hour before your doc comes in. However, if you’re running late they won’t work with you. Plus, I would literally have to schedule an appointment with JoEllen 8 months ahead of time. That is absolutely ridiculous and unacceptable. JoEllen also had no time to discuss much while I was there because she was so swamped. I’ve known her for many years and while she was here she always seemed overworked and stressed. Other office quirks I didn’t care for were the long hold times when I called in or being made to feel like I was a bother to the front desk ladies. I also kept dealing with billing issues with this office with how they coded things for my insurance. I have not had issues since following JoEllen to her new practice in Mesa. Lastly when JoEllen left their practice no one from their office bothered to inform me. Knowing that I have ONLY seen JoEllen they should be well aware of my opinion on who sees me and they allowed me to keep my appointment and not tell me someone else would be seeing me. That is unprofessional. I just so happened to call to confirm my appointment with her the day before and they said it wouldn’t be with JoEllen. I immediately cancelled my appointment. Dealing with woman issues is stressful enough on its own, I don’t need excess stress added to it.

This is my wife’s 3^rd OBGYN in the last 5 years we have been married. We transferred to Dr Messer after she delivered my nephew and when we found out we were expecting our first. She and all her staff have been incredible. We typically see Dawn who has been a joy to work with. We absolutely love everyone here and have had such an awesome experience with them. Such a refreshing experience after several poor experiences with other offices.

Dr B is amazing and sweet and kind. There isn’t another OBGYN out there to match Dr B. Her practice is very busy. Don’t expect to get in as a new patient in under 6 months! She is well worth the wait! I will not go anywhere else. The office staff is amazing and always take the time to answer questions and comfort you when needed. Love this practice!

I love the office and Dr. Bullaro!

I have loved this office and staff from day one. Kind and very helpful. My only complaints would have to be scheduling and lack of availability.
I recently went in for an appt on a monday and was told that I had miscarried at 11.5 weeks. This being our second miscarriage, I chose to opt for a D&C to spare the emotional and physical pain. Once I completed the blood work I was told that the anesthesiologist would be contacted and I could have the procedure by Thursday or Friday of that week. I tried not to move a muscle the entire week so as not to cause the miscarriage earlier. I called to check up on the details of the procedure and was told the anesthesiologist would be out of town until Monday. Needless to say I was terrified and upset. I was also very frustrated that only ONE person was on call and happened to be unavailable. I ended up painfully miscarrying the night before the scheduled procedure. Something I can’t imagine going through again.
This is such an incredible practice with wonderful people, but I truly wish they had a FEW people who are on call to be available in situation like this. Also to allow more flexible scheduling to high risk patients. I would have loved to get my first appt around 7 weeks but had to wait until 11.5.

Another Husband Point of View review here. We have been to A New Beginning for our prenatal visits and Dr. Bullaro will deliver our baby in May. At this point I couldn’t be happier with the care we have received. The staff is always incredibly nice to my wife and treat her with respect.
Our NP, JoeEllen, is very knowledgable and it is quite obvious she has more than enough experience to answer all of our questions confidently.
Office is always clean and the patient/​ultrasound rooms are no different.
All of these prenatal appointments can be stressful– you have to take a lot of tests and answer a lot of questions– all to make sure your child is safe. During this time it is key that you have a medical staff who you feel incredibly comfortable with– Dr. Bullaro’s office provides you with just that.
This office is always busy, and for good reason, so do not expect to get in ASAP. We chose them based on a referral from a close friend– glad we did it. Would recommend highly.

A dude rating an OBGYN? Weird, right? Not really. Dr Bullaro delivered our daughter and will be delivering our second child in December. She is fantastic. My wife and I recommend her every chance we get.