A Woman’s Place

I have never been treated so badly in my life. I’m on Medicare and not by choice. I worked in the medical field for over 16 yrs. If I treated my patients the way I was treated I would’ve been fired. I’m in my 40’s and can no longer work. The lady had the audacity to say I DON’T UNDERSTAND WHY YOU AREN’T WORKING! She continued to inform me that she had a friend who has ‘THE SAME DISEASE!” is still working. Oh, and by the way IT’S NOT THE SAME. Once she found out I was on Medicare she had me in and out in less then 30 mins. She walked out without asking me if I had any questions. I had to chase her down the hallway and told her I had questions. She was huffy and acted as though I was an inconvenience.

I am not one to write reviews but have to warn people about the customer service of the front desk as I felt horrible for this poor lady. A lady came in to get some results to an ultra sound. The front desk girl asked her if she had an appointment and the lady said no, that the doctor had called her and told her to come in or call for her results. The front desk lady then made the poor lady feel like an idiot by saying «there are no notes on your file and the doctor didn’t tell me anything, so have a seat and I will see if I can talk to the doctor». After the lady sat in the lobby with me for HALF AN HOUR, she went back to the front desk lady to ask if she found anything. This is when the front desk lady was so rude, and said no the doctor is in a meeting and is going to start seeing patience soon. You should have called. She told the poor lady it would be over an hour if not longer to get to talk to the doctor. My thought, was why is this, this poor ladies fault. She is doing what the doctor told her to do, she is obviously worried about her result and is being disciplined like a child for «popping in». Mind you there was no one else in the lobby but me, so they were not exactly busy! I felt horrible for this lady. She was older and very nice and treated horribly. Needless to say the front desk lady told her to go home and call. I was shocked, she just let her sit there for a half an hour and didn’t try to help her in anyway. I so badly wanted to say something to the lady at the front desk. She was INCREDIBLY rude and all because she was inconvenienced by a poor lady just concerned about results. I will add that I waited in the lobby for 45 minutes before going back. Once I was back there the nurse practitioner was nice and quick but I couldn’t get over what I experienced in the lobby.

I have been going here for five years and have NEVER had a bad experience. I was there today and Rosie was fabulous! Office staff was friendly and efficient. Everything was on schedule. Often times when the Drs. are late it is because patients arrive late.

Dr. Cooper is one of the kindest doctors I have been to. She explained everything she was doing and the options we had afterwards.
The front office staff were very kind to me as well as the nurse.
When seeing any doctor, I always allow extra time and more for an Ob/​Gyn since most births do not come by appointment. One could also call before an appointment to see if the dr is on schedule.
They also called the next day with test results and were very nice.
I will be back!

This place is ok. They do see you in a timely manner, most of the time.
I had decided to do the endometrial ablation surgery and went in for the pre-​op after visiting the office on a few occasions before and had good experiences. The doctor I had seen was not able to do the surgery, so I had to meet a new doctor who would do the operation.
The new doctor was about 30 minutes late. I got my lunch hour extended to 90 minutes instead of the usual 30 minutes to make the appointment. After about 30 minutes, I had to get dressed in order go make it back to work because of drive time. As I was leaving, they said the doctor would be with me in a few minutes, but I could not chance being late to get back to work.
What made the incident uncomfortable, is the pushy receptionist kept calling me, almost in an harassing way to get me to reschedule. I did not want to go back there and finally I had to call them to ask them to stop calling me. I still have the voice messages and wish I could post them here!

I wish I could give this place a negative five rating absolutely horrible service and doctors. I came here recommend through a friend, I was very optimistic and hoping to have a good doctor, Sandra kelman was my doctor and she was nice while in the room we discussed my condition then agreed to meet again in a few weeks. A week or so I received a bill in the mail for labcorp for a swab testing stds (I did not need or agree to) I called a woman’s place and Sandra said she assumed I had insurance and that she didn’t have my records so she didn’t know if I had been tested recently. I told her I was out of pocket pay (if you had read my chart you would have known that) and that if she had just asked my when I was last tested I would tell her two months ago and I don’t need that test. She denied responsibility and said there was no way she Could have known And there was nothin she could do. Worst service I have ever experienced it was my first and last time going there and it cost me an extra 200 $ on top of what I had to pay out of pocket. HORRIBLE PLACE don’t go unless you want to be charged for tests you don’t need and have a doctor that just assumes.

I came in here literally praying from the horrible reviews this place got on other sites… I was expecting unprofessionalism to the max– I was in and out within 20 minutes– and thats AFTER filling out my new patient paperwork. Of course it was uncomfortable– I’d never come here for fun– but as far as the front office staff & the Dr goes– it wasnt bad at all!

I was looking for a new OBGYN and a friend referred me to A Woman’s Place. No matter how many times I’ve had my routine exam I always get nervous. Dr. Cooper and her staff are very friendly and put me at ease. Overall a great experience for something I don’t look forward to doing every year.