PC Connection

I purchased a laser printer from PC Connection and would do business with them again. PC Connection offered the lowest price (after taxes and shipping) and my printer has been working well for over six months.
There was a delay in delivery, but it was understandable. After I placed my order, I received an email from MacConnection asking me to call or email to confirm my order because my billing and shipping addresses were different, or else they’d cancel my order. At first, I thought it was spam because my order was from PC Connection, not MacConnection, but then I noticed the addresses were the same and double-​checked a few websites before replying. PC Connection is MacConnection’s parent company. After I replied, my laser printer was shipped and arrived within a week of my order date. I was annoyed at first, but brand name companies like Lenovo also have done this to me when I use different billing and shipping addresses. Also, after being a victim of identity theft, I’m happy that someone double-​checked an online purchase before charging my credit card for an item being shipped to an address that was different from my billing address.

I was searching
for a computer printer and when I was ready to make my purchase several sites with the same printer popped up with their price comparison. PC Connection was one of those sites and advertised the best price for the printer. I clicked onto the ad, and read all the terms and conditions. The ad clearly stated the discount will be included in the final price. I decided to purchase the printer with PC Connection. I received a confirmation/​receipt of my transaction.
A day later after my transaction, I received the below email from PC Connection:
«Due to an unforeseen problem in data transmission, the product on your order appeared on our website with erroneous pricing. Our system was unable to process any orders for the product due to these pricing errors and consequently, your order was cancelled. The incorrect prices have now been corrected and if you are still interested in the product at the correct price, please respond to this e-​mail indicating so. We’ll be happy to fill the order with no freight charge. We apologize for any inconvenience this may cause you.»
I sent them two emails, one asking for a manager or supervisor to call me back, but it’s been over one week, and still no response. Of course in their above response if I wanted to fill my order (full price) they said I can respond to the email, and they probably would have responded immediately to the request to fill the order. Because I wanted to dispute their ad, I got no response.
I hope their decision for not responding to my emails, and for not having a manager call me was not the decision of the company’s CEO. if it is, this would be very poor customer service. The difference in price was only $ 40-​$ 50; the company should have made things right.
Avoid this company. They have poor customer service, post fake ads, and try to do a bait and switch by offering «free shipping.»
Stick with reputable companies, or stick with sites like Amazon that back up their ads.

We’ve NEVER once had an issue buying anything through PCC. Purchased several laptops, iPod touches, & random little things over the years. NEVER had an issue. I honestly don’t know what all the negative reviews are about! Some people just have to complain about something I guess!

I’ve been waiting over 3 months for my software order to arrive. I handed over $ 550 to these clowns and no software. Do yourself a favor and go somewhere else. I know I will. I spent thousands with PC Connection over the years, but they really screwed me this time. Never again. I would give them zero starts if I could.

Avoid this company.
You’ll never get your order.
PC or Macconnection, same thing.
They canceled my order of ‘in stock’ items 3 times w/​o notification.
That’s after having me wait more than a month.
Canned customer service excuses:
— your mailing address is different from your billing address,
(like, that’s the reason you HAVE a shipping address dumb$^#@)
— your shipping address isn’t listed with your cc company
(ok, so i did that JUST for you! Now whatcha got dumb$^#@)
— your company name isn’t on your credit card,
(I didn’t check the business card option dumb$^#@)
— oh um ok, I’ll key in your order, but no guarantee it’ll go thru… & er they’re not in stock, we expect them on the 15^th.
(funny, that’s what you said LAST month)
A flimsy operation.
low prices for low fulfillment…
Only 1 item really «in stock»
Product #3 425 632 Irritating Phone Conversations 3.0.

This site ticks me off.
They advertised one of the lowest prices (about $ 90) for the Wii Fit, when it was first released. They promoted this sale on many sites and promised backorders would be fulfilled within two weeks. I placed my order on June 2 and waited… and waited… and emailed their customer support department half a dozen times for updates over the course of the next FIVE MONTHS. Finally today, their response changed from «keep on waiting!» to «oh, we have discontinued stocking this item and are canceling your order. oops.» If I had not harassed them, I’m sure I would continue to be backordered until the end of time… And beyond that, FIVE MONTHS to tell me they’re unable to ship me the item they promised me? That’s pretty unacceptable in my book. I could have long since bought the item elsewhere…
UPDATE: I ended up finding the Wii Fit on Amazon for cheaper (plus free shipping) and it shipped THE SAME DAY. PC Connection is disappointment.