Monro Muffler Brake & Service

These guys are great. I don’t really understand the few people messing up their Unilocal rating. I want them to tell me what’s wrong with my car. I don’t want them to tell me what I want to hear. I want reality. I’ve gotten my car inspected with a shady shop (Jiffy Lube) before a long road trip, they assured me it was fine despite the suspension making some noises. I take it to Monroe after and they showed me that my tire rod was 99% cracked. If that had failed while I was driving with my family in the car at highway speeds we’d all likely be in a terrible car accident. You want a shop like Jiffy lube that will do a terrible job or do you want to go to these guys at Monroe in Merimack that are professionals that know what theyre doing and are going to give you expert advice? What are you paying for?

Went there for state inspection figure it’s close to where I live. As someone else mentioned, they tried finding the smallest thing to fail u. It rained two days ago, and its normal to have a little rust spot of breaks even with brand new breaks. And the tech claim his job is on the line to have this 2010 vehicle pass. Then they tried selling u unnecessary items for ur car. I am in the automobile business myself, I know better what’s needed and what not.
They might have the cheapest inspection in the area, but not trust worthy people don’t cut it.
Beware!!!

I was an hour from home, driving up the turnpike with my 5-​year-​old, when someone flagged me down to let me know my front tire was wobbling. Panicked, I pulled over and found the closest place that was open. The team at Monro brought my car in right away and figured out the problem in minutes. They then checked every other tire, pulled the car out, and I was on my way. They refused to accept any payment. I am grateful for this level of service when I really needed it!

I’ve been taking my Toyota Prius here to Dave at Merrimack’s Monro place for over four years.
There are many reasons that I still drive 25 miles to Merrimack monthly to have my car serviced at Dave’s Monro. He has always been accommodating to my tight schedule, gives me deals on services including oil changes and tire purchasing, and is upfront and honest about the state of my car.
I’ve never had him push any services on me. I typically go in for the routine oil change/​tire rotation. Dave has suggested extra services to me, but I’ve never felt pressured to have everything done. Dave explains the difference as to what is necessary for the longevity of my car, and what is an optional service that could help. He have always been upfront about what the charges will be, and if I can’t afford it he offers me a deal that I can take now or wait until later. This shows me that he really cares for my business, not to rip me off or make me pay for more services, but because he wants my car to last me as long as possible. If I say I can’t afford it, he tries to find deals for me; I think this is what happened to Mike H. I don’t think it’s a bad thing to try and make money for your business, but also cut people a break on services. Sounds like that what they were doing, which is something to be grateful for.
I drive hundreds of miles for my work each month, and one aspect I really respect is the tire purchasing. Dave is honest about what tires he knows would be best for me, and even though they are a bit more expensive I trust his judgement. He also always tries to find me deals on tires to cut me a break with the cost; I have regular tires and snow tires, and have never been let down on the quality or the effectiveness of tires.
I’ve never experience rudeness on the phone or in person there. I’m not sure what Anton P. is talking about with regards to phone calls. I find that when I’m there for a service, the place is usually packed — not much time to deal with long phone calls if they want to keep the cars serviced in a timely manner.
To those who had «bad» experiences with their inspection: don’t you want a professional telling you exactly what you need to be safe? Don’t you want them to be picky and keep your car in good condition? I wouldn’t want to settle for an unsafe car just because I want the convenience of passing without actually having a safe car.
I recommend visiting Dave at his Merrimack Monro location!

the owner/​front desk clerk is deceptive and tries to sell you more than what is required for your car. they try to find the smallest things to not pass your inspection sticker. for myself it was a small glass chip which was fixed by a professional glass company and the owner did not believe me so he called the glass company to find out it was actually fixed, finally agreeing and giving me the sticker. worst experience ever! beware

I went with my husband to Monro for state inspections (two-​one for each car). They spend a lot of time with my husbands car, and came back saying he needed new breaks, new tires, and I think one other thing. They said they would not legally be able to pass him on inspection because of the breaks. My car just one year newer, passed in no time. We then took the car to Valvoline, and they said that he did need new breaks and tires, but that it was still within the passing range. I will not go back to Monro because they directly lied to us about the car being able to pass or not.

These guys are professional and friendly. They confirmed that a belt is indeed in need of change. Otherwise, they didn’t push the usual replace wipers and air filter, which really gets tired at the oil change shops. So I appreciated not having to dodge unnecessary and pushy upsells. I will definitely go back for my next oil change if I’m over in Merrimack.

Day 1: I arrive for an appointment Thursday to find out why X isn’t working in my car. Problem diagnosed after an hour or so, part can’t arrive in a timely manner that night. Offer to return the next day.
Day 2: Arrive for appointment Friday, waste an hour of my time to find out ‘oh, the part that part X fits into is busted too! We can’t get that part tonight.’ Grit teeth, smile, offer to return Sunday. Oh, he would rather I return Saturday since he already did the billing paperwork. Not really my problem, but fine. I agree to have it here as close to opening as I can Sat.
Day 3: Cut gym session short, arrive at Monro three minutes after opening. Find out part is not here. Express irritation, am told that I was never told it would be here at open.
It’s now half an hour after open, the part isn’t here yet, I have yet to have any sort of apology for all this wasted time over three days, and I’m seriously wishing I’d just waited a couple of weeks for an appointment at Tire Town.

Called on several occasions to get quotes — always very rude, not friendly and snobby employees.
Manager refused to work with me — said he does not want to install my own exhaust system (probably because he doesn’t profit from overcharging me on parts).
Then after I said «no wonder you guys get such poor reviews», the manager said «yes, because we are really good». Eek! Methinks not.
Go to the Hudson Monro — they are MUCH nicer.

I can’t say anything bad about these guys. Dave and his staff are very courteous, don’t overcharge, and do good work. That’s all I ask for, and that’s why I rate them 5 stars.

I have to caveat this review with the fact that I actually didn’t require any kind of muffler repairs, or really any repair to speak of at all. I am writing this review for excellence in service!
See, FE Turnpike was all gooped up with sand and salt after the most recent winter storm, and I had plum run out of wiper fluid — typical story for a New England driver, I imagine. Anyway, I found myself a gas station, bought some fluid, filled the reservoir, and WHAM, the hood won’t shut. The safety on the hood still works, but it’s not shutting. No amount of slamming or stomping on it was helping, either.
So I motor on into Monroe Muffler, which is the first service-​station like place that I see, and these guys were great. They were helpful, not at all condescending to silly olé me who can’t shut her hood properly. They came right out into the snow, lubed up the catch, diddled around with a screwdriver, and the hood shut like magic. They wouldn’t accept payment; they wouldn’t accept a pizza delivery. They were just nice guys helping someone out who (obviously) needed it.
Thanks Monroe Muffler!