Pavo’s Shoe Repair

I cannot say enough good things about this shoe repair place. We had a pair of very expensive tall riding boots with a broken zipper. I called Pavo’s and explained the problem and that we needed the boots in 2 days because my grand daughter had a Horse show on Sunday. She told us to bring them in and she’d let us know if she could get them done. (On the way to Pavo’s we stopped at another place in Painesville across from DQ and the lady there just about laughed in our face… no way to get them done in 2 days) The lady at Pavo’s looked at the boots, told us she could do it and that they’d be ready on Saturday before 2:00. She did exactly what she said and the zipper repair was beautiful. Great job, HaPpY Grand daugher, and outstanding customer service.

All sorts of stores get busy around the holidays. I get that. But man was I disappointed in this little shoe repair place in Mentor, OH.
As I mentioned in my previous review, I was the idiot who only brought one pair of boots with me to visit my parents. So, when the heel cap once again got worn down due to my walking habits, I had to find somewhere to fix it while I waited.
I searched and found this place with the Unilocal App and it had no reviews. I stopped by thinking it would be a close, fast adventure. Wrong. As I pulled up I saw a huge sign illuminated that said «heel repairs while you wait», so I’m sure you could imagine my excitement!
I walked in and watched as the lady at the counter was slightly impatient with the man who came in before me. He wanted some snaps fixed on his coat and she told him it would take 5 days. For a couple snaps? That should have been my warning, but I scooted up to the counter anyways and tried to explain my problem. I mentioned I saw the «heel repairs while you wait» sign outside and that I only had one pair of shoes. She basically told me «no» very coldly and said that she didn’t have time.
Keep in mind that it takes 5 minutes, tops, to replace heel caps. I wasn’t asking her to sew in a zipper on my leather boot or something.
So, I tried to work with her one it. I asked if I could wait around and see if she had time. Nope. Notta. Nothing. Then I asked if there were any other places around that could help me. Well, of course not.
Fine. I think I’m going to call her and tell her about the amazing service I got later that day at Coventry Shoe & Leather Repair. Oh, and how I’ll be bringing all my other repairs out to Coventry as well. That way she’ll be sure to have lots of extra time.
She should probably take that «heel repairs while you wait» sign down too.