Got Koi, Inc.

Sadly this business has gone way downhill. Personal situations give Matt little time for clients. Promises remain unkept. He is very helpful WHEN he arrives, but it is like pulling teeth to get him to commit to anything anymore. He has a heart of gold and is a great guy but not attending to his business the last year.

We found Got Koi throught he internet eight years ago and have been super happy. It is a family owned business, and Matt is super knowledgeable and passionate about Koi. He has even taught me how to do some basic maintenance so that I could save money. He is responsive when we have a crisis and always friendly. I highly recommend Got Koi if you have a Koi pond.

Please note that I’m writing my review based on customer service. I did not buy anything.
First, this is a family owned business, and they do not have a storefront. It’s basically run out of the owner’s residence.
Other than that, the lady on the phone was very, very pleasant. She explained how the ship out products and what they supply. Even though I couldn’t get anything, I was glad to speak with her and will most likely order supplies through them.

The owner, Matt R. and I have been friends since grade school. His passion and happiness for his Koi fish business is amazing!
He has successfully run Got Koi, Inc. out of his Menlo Park headquarters for over 10+ years. I remember him digging out his first pond in his Mom’s backyard. Now to see it grow, it’s so rewarding.
It’s a family owned & operated business which services and maintains people’s Japanese Koi Ponds. His exclusive clientele are some movers and shakers in the Bay area (from Atherton to Los Altos to Hillsborough to our hometown of Menlo Park). They create, design, consult, clean, and maintain the health of the Koi fish.
I don’t have a pond, but I do have 3 beautiful Koi fish swimming in my 175 gal tank inside the lobby of my business. It’s the first time people can view them, outside of a pond! *Ask me, I’ll post or send you some photos!
Got Koi, Inc. has helped my business by being unique and leaving a memorable experience for all my customers! Wave to Matt the next time you see his Got Koi Truck cruising down the street! Cheers!

The first Koi pond I ever set-​up came in a kit that my then 5 year-​old son and I put together. It was really cheesy — essentially a plastic liner inside a circle of clay tiles held together at the top and bottom by skimpy wooden framing and a wire band.
We’d been raising a couple tadpoles into bullfrogs and the aquarium was too stinky to keep inside. Frogs eat and poop. That’s it. And frog poop really smells bad. Once we put the set-​up outside, so the house didn’t smell like frog shit, we got the idea to set-​up a little pond on our patio. What the heck, right? We had the two bullfrogs we’d raised, and we bought another dozen bullfrog tadpoles and 6 small Koi fish. Koi are an ornamental breed of carp — like catfish, just a lot prettier. So, they all lived happily in our cheesy, new patio koi pond.
A week later, I noticed most of the tadpoles were gone. The next night, I came home to find an empty pond. It seems we’d provided an aquatic smorgasboard for the neighborhood cats, seagulls and raccoons. To this day, my son is convinced the frogs made it out alive and are somewhere living happily in a pond with wild bullfrogs. Hope springs eternal…
I recently bought this house that already had an old 2000 gallon Koi Pond and filter system. It’s the size of a medium-​large hot tub. It came with 16 Koi of various sizes and, after 6 mos, I now have 19 Koi. Apparently, my Koi are horny little fish and are reproducing.
Koi ponds are eco-​systems that require the right balance of oxygen, plants, fish, food and chemical balancing of chlorine (removal), nitrates and pH. It’s tricky. Plus, as always, there’s the poop to deal with. And older systems are creakier and leakier and need more TLC and silicone caulking than brand new ponds. But, regardlesss of age, all koi ponds need more attention than, say, a swimming pool or hot tub.
Got Koi is a family business that will sell you pond parts, fish, food, etc, but will also consult on, or build, a Koi Pond environment. They’ll also recommend health remedies for sickly Koi.
Matthew Rancourt, the principal consultant, is an amiable young guy who, after getting the crap kicked out of him as an IT dude during the tech-​wreck, decided to go full time on the Koi business. It’s worked-​out for him and those of us with ponds on the peninsula benefit from his career move. I like these guys.