Scout’s House

Wanting all the best for my dog after TPLO surgery I was referred to Scouts House and if hindsight were ²⁰⁄₂₀ I would have fought harder to get in at Sage or even driven further to Oakland and Holistic Veterinary Care where I had a great consult before having surgery.
I think that with the uptick in economy that businesses like this are thriving more than they have in 10 years and sadly we lost several in the late 2000’s. I have been to other rehab for my other dog so I felt I knew what to expect. Sadly my expectations were far too high for what Scouts could deliver.
So coming to Scout’s is a 3 hour ordeal for us with the drive. Never did anyone at Scout’s take that into account nor work with us to try to schedule a routine for us. More frequently than not we had to work around Scout’s and miss work or other activities to do so. But we did commit to the dog so we were really trying…
By visit 9 after some setbacks we finally were from 3 minutes in the treadmill to 7 and by visit 10 we were to 11 minutes — I digress — this was a truly minimal improvement overall.
Let’s just say that at no time did the schedule of the visits and the type of advancement we needed get put into the picture holistically. More of a wham-​bam sort of approach, I felt lost in the commotion of just trying to get an appointment let alone to stop and question their approach. I always hated that I was not allowed into the treatment area and instead watched her from an outdoor aquarium view (when that wasnt too distracting). I have always had the opportunity in the past to learn and watch and participate as well as collaborate rather than drop off/​pick up and go. There was no real desire to get us into a plan, to work as a team.
What we needed was to take some time off. Let the setback heal. Seek out healing sources locally and then return for more therapy. I did finally figure that out only to be told by Scouts that to finish her uptick they could get us in in 3 months for an appointment. Seriously? This dog is an established patient and your inability to communicate effectively caused us to be where we are now!
So I tried one more time to give them another chance saying if you can get me in for 5 weeks in a row I will make the time and financial commitment and we can all see her through to the finish line… yea uhhh no — so much for «Team Fxxxx»
Overall: we were lost in the commotion and while they said they were on our team — at the end of the day they aren’t because they cannot get her into a schedule to finish out her therapy which was completely mismanaged and underdeveloped.
If you do go please be prepared to push them for what they do and how long they do it. It seems that people with means and location are just happy with what they get there but in the grand scheme it is not a well run business for the patient.
Blah blah blah about the best for our patient. We never heard anything constructive other than do this exercise and we are not sure about her for the majority of visits and now when a public complaint is lodged a lot of «we do the best for» and «we tried»…blah blah blah. You did not do what was best for her at the end of the day. You do what works best for the patient in front of you for 40 minutes then on to the next

Thank you again to Andrea, Krista, Catherine and Amy for taking such wonderful care of our basset. Without the physical therapy for over the past year our baby won’t of lasted as long as he did.
We love you guys and keep up the great job you are doing to help our four legged furry friends.

Scout’s House treated my 14 year old beagle for symptoms of arthritis. They worked wonders with her during the sessions to build up her agility and muscle mass, and recommended homework for us to try at home. After weekly visits for 5 weeks, she had gained a considerable amount of muscle mass back on her leg and after a total of 10 visits, she was pretty much cured. Thank you Scout’s House for providing a healthy alternative to surgery and allowing Cinnamon to live a happy normal life well into her old age!

Staff are compassionate and knowledgeable. Our beloved Missy was suffering multiple strokes and she had lost her balance at age 13. She cannot sleep well and night and kept turning and tossing. The pain seemed to be from nowhere yet it was bothering her. Scout’s house offered a valuable consultation and developed a customized treatment plan for Missy. The electrotherapy, physical therapy and water treadmill had helped to strength the muscles so that the bones did not have to work so hard. On a bi-​weekly basis, Dr. Janet Dunn from Scout’s House performed acupuncture and chiropractic manipulation on Missy. With a combination of supplements such melatonin (3 – 4.5mg per night), Missy was able to sleep through the night without tossing and turning. We used very little pain medication on Missy until she finally left us at age 14.5. We thank Scout’s House for improving Missy’s quality of life and walked with her in the final stage of her life.

This place is nothing short of amazing. My German Shepherd was diagnosed with hip dysplasia and possible DM (a horrible neurological disease) at two years old. I was devastated by the diagnoses. I was referred to Scout’s House by our dog’s trainer, who is a retired police officer and knows of Scout’s House because of the miraculous work they do rehabilitating police dogs that have been injured in the line of duty. After my first consultation at Scout’s House, I was overwhelmed with relief by the attention and care given to my little girl, and the prognosis for improvement. She is now halfway through her physical therapy sessions and is already showing improvement in strength and flexibility. The therapists here are incredibly knowledgeable and loving. I know that some have commented that it is expensive, but I actually think it is quite reasonable given the state of the art therapies they offer (including a hydrotherapy treadmill and laser treatment), and their prime location in Menlo Park. I am so grateful to Scout’s House and all of their wonderful therapists (and they are ALL wonderful).

We went to Scout’s House for physical therapy and accupuncture/​chiropractic therapy. The younger non-​vet helpers that worked there were friendly, but the attending vet was not at all knowledgeable or attentive.
A vet is required to be on duty, but she didn’t actually do any of the work with my dog, she just sat there and read a magazine and ate whenever we were in there (at different times of the day, different days of the week), while the non-​vet helpers did the work.
Worst of all, we had an extremely traumatic experience with the accupuncturist/​chiropractor there, and no longer trust her. An apology is long overdue for her role in the incident upon the untimely death of my dog.
Instead of Scout’s House, I recommend SAGE physical therapy in San Mateo and Campbell. These are trusted specialists who are attentive, experienced, and caring.

Scout’s House is amazing — I feel so fortunate to have a facility nearby that provides physical therapy/​rehab for injured, sick or elderly pets.
I brought my dog to Scout’s House when she starting having traction issues on hardwood floors. The initial consultation was done with a veterinarian and physical therapist working together to assess muscle density, strength, range of motion, etc. The current course of treatment is a combination of PT visits in conjunction with home exercises. As a result, my dog is getting stronger, more comfortable and more stable.
Now, my dog hates water. HATES IT. She’ll jump over a puddle when we’re out walking rather than dampen her feet, and will only dunk a paw briefly into the kiddie pool I bought her when tempted with the choicest of treats. She’s also easily spooked by new stuff in general, so the fact that the therapists at Scout’s House have managed to get her walking on a treadmill in water up to her belly is amazing! In fact, at our visit today the therapist reported that she went in the tank under her own steam for the first time. Good dog!
Everyone at Scout’s house is skilled, professional and kind to both the patients and their human chauffeurs. I am so grateful to them for helping my much-​loved canine pal (and me!) through this.
Owners must leave during 45-​minute therapy sessions to allow the animal to focus on the therapist. At the end of each session the therapist emerges with the pet and updates the owner on what was done that day, observations and recommendations for home exercises.
One more thing in the long line of wonderful things about Scout’s House is Scout’s Fund, a non-​profit established to provide financial aid to a variety of animals: pets from low income families, shelter pets who need PT to become adoptable, active and retired military and law enforcement K9 units and assistance dogs. I plan to add Scout’s Fund to my list of charitable contributions, and I hope some other pet-​loving Unilocalers will consider doing so as well.
Thanks, Scout’s House, for putting the wiggle back in my boxer!

Good Rehab place!
I think is the only one in the Peninsula
I take my 17 yr old doxie for accupuncture and has help him a lot– his neck pain. and i take my 14 yr old mix lassa apso for exercise.
we’ve been coming here since 2007
nice friendly place

They did wonders on my 11 years old Gordon Setter after he had a spinal cord embolism and was paralyzed (back legs). In just 5 sessions, he regained enough mobility to walk and play when my vet wanted to put him asleep at the time. He lived 2 more years with a good quality off life. Wonderful team!

4.75 stars — minus a quarter because they are so expensive…
…but the price is worth it, seriously.
Regrettably, we are former boarding clients of Scout’s. They recently discontinued boarding services and now focus solely on rehabilitation and therapy. However, here is my review of our experience…
I started boarding the 4-​legged love of my life at Scout’s primarily because he has bad knees and as a neurotic (but loving) pet owner, I am a fanatic about requiring that his play activities be supervised vigilantly while still receiving lots playful people attention. Scout’s was the only place I have found in the Bay Area where group play is not an option, because boarders are usually also recuperating or recovering from surgery. But because their operation is small, they have the staff available to check in on my guy and take him out frequently.
24-​hour attendance and ²⁴⁄₇ pick up/​drop off was also a big plus. It was a big bonus that my vet is Mid-​Pen right next door so come hell or high water I knew that my dog had access to the best care if an emergency arose. We did day care for long days at work and boarding for out of town trips. I would get email updates every 2 days while away which helped put my mind (and guilt) at ease.
Since my dog has bad knees, I scheduled some hydrotherapy sessions while he was boarding. Their rehab facilities are impeccable. I’ve never seen such a facility, or one with such high standards for animals before. This place was even nicer than MY shoulder rehab clinic!
Now that we no longer have Scout’s I am looking for another facility that will take just as good care of my corgi companion. if Scout’s ever resurrect’s their boarding services, we’ll be the first reservation!

I have a very very old (22 years) deaf and blind dog who needs to be boarded whenever I go out of town. I only feel comfortable leaving her at Scout’s House. They remember her every time including her likes and dislikes. I really love that they let you drop off and pick up at ANY time day or night! All in all this is a fantastic place to board!

Do yourself and your dog a favor and check out Scouts House for your dog’s therapeutic needs. I found Scout’s House a little too late for my Koby. Koby had to have his left front leg removed because of cancer. As predicted, about three weeks after the surgery, Koby was managing quite nicely on three legs. My vet did not recommend therapy but I wished he had. Because Koby had to shift his right front leg over for balance, I’m convinced it caused a realignment of his spine which eventually resulted in a nerve impingement. The nerve impingement led to a crossing of his hind legs which made it impossible for him to stand up. He was able to temporarily uncross his hind legs to pee and poop but he had to be carried most of the time. It was not easy as he weighed 70 pounds. Had I known of Scouts House, I would have started his therapy much earlier and he might still be alive today. The therapists, Andrea and Krista, are so caring. They not only love what they do, but they love doing it for your pet. The cost is a little high ($ 83 for a 45 minute session) but they do have «buy 10 get one free» card. I wish they structured it so that if you came in for 10 sessions, your next one would be free. $ 830 is a lot of money to put up at once.
They have wonderful boarding services for special needs dogs as well as non-​special needs dogs. There is someone there ²⁴⁄₇ so you can drop off or pick up your dog any time of the day or night. Because Koby was a special needs dog (tri-​pawd) and is 70 lbs or larger, the cost to board him was $ 110. But, I dropped him off at 8:00 am Saturday morning and didn’t pick him up until 5:30 pm Sunday evening. They didn’t charge me for any extra day care. If you think about it, it averaged out to $ 55/​day.
The time to get your dog physical therapy is early on when the problems just start to appear. The longer you wait, the more sessions it will take to repair the damage!

If you have a «special needs» dog that needs physical therapy, hydro-​therapy, and/​or overnight boarding and you want your pet to get the best TLC around, you HAVE to bring them to Scout’s House! Not only is the staff compassionate, caring and professional, they go the extra mile to make sure that your dog has all the care he needs. I had to leave my dog Tahoe for a week and I was so worried about him but the staff treated him like one of their own. They updated me by email and were always pleasant and caring on the phone. Scout’s House is the BEST place to board your dog (even if he ISN’T a special needs dog)!!!

When we ask our 7-​year-​old Rottweiler if he wants to go to the «puppy house» he knows we’re going to Scout’s House! Maximus loves to go there and has always received excellent care and loving attention — and as a result, he comes home after his physical and swim therapy feeling much younger and as if he never had arthritis, surgery, or now, recuperating from rear leg amputation (cancer). Scout’s House is serving a important role in the Bay Area for pet lovers who want to provide their animals with physical therapy and relief. Highly recommended for their excellent level of care, superior knowledge of animal physiology and just darn good treatment.