Verizon Wireless

Always, and without exception, an unpleasant experience. Nothing in the store has a real price and everything is part of some other rip-​off or double talk. With any luck they will be like Blockbuster Video in 20 years– completely out of business. In much of the world a full service cell phone is about $ 20 a month, which is what the price will be here in about 20 years after the competition marches in. Be prepared to be ripped-​off and have them act like you should enjoy it.

I was in and out within 10 minutes on a Sunday. The gentleman who helped me never pressured me about anything. He quickly set up the phone I wanted without trying to get me to buy an expensive one. He mentioned a case would be a good idea (justified suggestion seeing as the one I brought in was shattered), and simply brought a bunch out for me to look at while he was setting up my phone. No hassle, no pressure. Very good experience.

I came into this particular store after an experience that went BEYOND the limits of insanity. I was grossly disgusted but I wanted to give it another go. I mean, I’m a consumer with proper credit and financial means. So why should I suffer because of insipid customer service?!
I walked into this location and even though there was a slight chip, albeit a stylish chip, on my shoulder, I was met with a gentleman named Diego. He took the time to give me info I needed, I gave him my info and in less than — a wait for it– 3 minutes, I was ready to be checked out.
I’m talking what took countless calls to pesky customer service agents and the above mentioned location on Union that also needs a SERIOUS overhaul, Diego handled business. I walked out not having to pay a dime, trading in equipment, ordering other items and coming back in a couple of days to purchase numerous iPads for my family.
In other words– He was so good?! I’m gonna go back and spend more money and tell others about his customer service as well. I’m sure the other customer services reps are good but Diego is a breakout star!

just had the most amazing customer service ever from Verizon Wireless. I had a strange number calling me very day with some automated messaging and then hanging up. The Verizon Rep immediately started a conference call with me and called the number so i could here what happens. Turned out to be a bogus company pretending to be Verizon. She apologized for the inconvenience, blocked the number from calling me and reported it. I feel very satisfied :)

Well, I really wanted to review the company, not just one particular store. Since this is the only store I’ve been in, they are the lucky receivers of the review.
Verizon is my third cell phone provider. The first was Cingular, and I don’t have to tell you how awful AT&T is. I lived in an area where hurricanes have ravaged the coast, and parts were going out in the towers. Rather than tell me that, they suggested I buy a new phone, knowing that my service was not going to improve. As luck would have it, I ran into a tech who informed me of the truth, and that he really wished they would stop lying to their customers. That was when I switched to CSpire (then Cellular South). They were reasonably priced, but they did not have a very large calling area and I frequently lost signal when travelling. What I really hated about CSpire was the terribly rude customer service. I try to be polite and realize it isn’t the csr’s fault, but the call center reps are rude and have a bad attitudes from the minute they pick up the phones. The HTC phone they sold me didn’t last a year, and when I called about an upgrade, I found out they changed their contract terms without notifying their customers. If I had to pay to get out of my contract and upgrade, I may as well switch to a more honest company. That is where Verizon came into play.
I can’t say Verizon’s prices are reasonable. Maybe for one phone they are competitive, but when you add a second line, your bill just doubles. There’s no real discount for having more than one line. They do, however, give discounts to military veterans and to employees of certain corporations.
What I love about them is the helpful and friendly customer service. I had one issue with the first phone I received. It was fixed right away, and that was the only time I visited this particular store. Twice in the past, I’ve had issues with not receiving a signal for a few hours, which they promptly and eagerly looked into, resolved, and followed up. I understand towers will go out from time to time. It’s the way the Verizon customer service employees handled the matter that totally wins me over. They are so wonderful, honest and eager to help!
Great customer service is worth a few extra dollars in my book! I would highly recommend switching to Verizon Wireless if you are not happy with your current provider.

I’ve been frequenting this Verizon location for a few years now. The sales and service staff are always helpful and knowledgeable to the extent that they can be given Verizon’s confidential nature of upcoming product releases (which is usually what I’m after: the latest hot device).
I only ever ran into one salesperson there who would shoot answers from the hip with guesses. I’ve not seen him there my last few visits. We have about 10 devices of varying types through Verizon; so, my experience there is relatively thorough.