Sprint Store

Dropped calls, slow web loading frozen downloads and LTE flips to 3G most of time. Texting doesn’t go through on half of first tries. I travel and there are long stretches of no service between Memphis and Nashville, Memphis and Huntsville, Memphis and Little Rock, and Memphis and Tupelo. I WOULD NOT recommend Sprint.

What is the point of this online appointment reservation system? I made an 11:15 appointment the previous night, and I arrived arrived at 11. Then they tell me to take another ticket number putting me in the back of the line, which resulted in an estimated appointment time of 1 PM? I fought tooth and nail against the store manager for her to understand the concept of honoring the online reservation system by blocking the line, calling corporate, and asking corporate to just give me a frigging sim card. (I went overseas and returned without my Sprint sim card because it got misplaced.) I got out of there at 12:30 when the manager finally got frustrated enough with me that she finally gave me a sim card, and then the lady couldn’t get the phone working telling me to wait in line for the tech support guys… I told her just give me my phone, and few seconds later after a PRL update, it works. And I left. Being a tech person, maybe that’s why I find things like this stupid easy; but all I wanted is a sim card to take home. That’s all I wanted. I didn’t ask them for help with installation or anything. You work at frigging sprint store and you don’t know that the first thing to do after installing a sprint sim card is to run a PRL update?
Also, if you don’t understand how an online appointment system works, don’t implement it. (Here’s the link to the useless appointment system:
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I believe that the reason why service is so horrible is that they don’t care about support. All they care is making a sale for the commission. Sprint stores probably don’t have the customer rating system where phone tech support folks do that had improved Sprint phone customers service so much.
Once again, if a Sprint customer just ask for a sim card and he clearly knows what he’s doing, JUST GIVE HIM THE FRIGGING SIM CARD!

Just awful. The customer service is the absolute worst. I don’t know his name but the light skinned, young, black guy is the worst one there. Usually just stays on the computer. Everyone there has a bad attitude and doesn’t really know anything they’re doing. It took me 6 days to upgrade to a new phone. I spent over 11 hours waiting in the store during those 6 days. No one even came up to ask if I need help or to even apologize for the wait.
Safe to say I’ll never come to this Sprint store again. Hell, I may switch to AT&T after this awful experience.

Why is it that when I come in here I am continually let down?
I mean… I have had my account for more than a decade… so I stick with it… but I don’t recommend Sprint to anyone.

I just want to add that after doing some research online and calling the Sprint customer service line, I determined that I was given incorrect information at the store regarding available upgrades. When I called the store, I was informed that «We don’t do online,» so they couldn’t explain why what they told me, what the website showed, and what the call center rep told me were all different… and didn’t seem to care, either.
Since I’m not interested in trying to sort this out any further, I won’t be upgrading my phone, and I’ll probably be switching service providers once my contract is up. Sorry Sprint — you’ve lived up (or down) to your poor reputation.