McCarthy Self Service Storage

As a window company I have to use storage facilities. MCCARTHY in Medford is a very easy place to deal with. I had to move on from them because I needed a bigger unit they did not have available. Maria and Stuart are a great team, so friendly and made everything so easy for me. If they called me now and said they had the new size I need I would be back in 2 seconds! Thanks for all the help guys!

I was nearly scared off using this place because of the 1-​star excoriation it received from the other Unilocaler who’s reviewed this place. However, the price and location were right, so I decided to try it anyway. After all, I could always leave if I hated it.
I’m glad I did.
McCarthy Self Service Storage is a decent and competitively-​priced storage facility. While it shows signs of use, I find it as clean as most storage facilities I’ve used. Maria was working when I visited, and while she is no shrinking violet, she was pleasant and helpful.
The second floor units are accessed by a flight of stairs, but your cargo can ride in the freight elevator if it’s too much to carry. This feature was nice when I was there: I could load a significant portion of my truck into the freight elevator, close it up, send it upstairs, and then unload it, rather than making many trips up and down. The entrance to the elevator is outside, so you can pull your car or truck right up to it. The only thing that would make it better is some flatbed dollies and handtrucks for rolling the stuff to and from the unit, but oh well.
Of course, the Achilles’ Heel of this design is that only 1 person can use the fright elevator at any time, so if there had been another customer using it ahead of me, I would have had to wait, or carried my stuff up the stairs.
The freight elevator has some peculiarities that Maria showed me; after following her instructions, it worked fine for me.
Chris A. is correct when he states that the hours at McCarthy’s are much more limited than at most storage facilities; I guess this is something you just accept or don’t; there are plenty of other places that have automated code-​activated gates, etc. so that you can access them on a more liberal schedule; they also cost more.
He is also correct that the non-​climate controlled interior reflects the comfort of the ambient temperature; again this is a take-​it-​or-​leave-​it proposition based on your needs and wants vs. willingness to pay.
I had to reset the timer on the lights once during my visit; unless you are spending an oddly large amount of time in your unit, this should not be a major issue.
Conclusion: McCarthy is a decent storage option for a person whose needs are compatible with what they offer.

This could be the worst run business I have ever seen. I had a storage unit here for about 9 months and I could not say one good thing about the place except for the fact that it was cheap. Trust me, I understand why it is cheap. Normally I would say that it is just a storage unit, so how could it vary much from others… but I was completely wrong.
FIRST OFF, their hours are ridiculous. They are «convenient» for the people who work there and not the people who have units there. They close at «4:45pm» on weekdays. Like seriously, who closes at the that time? Not 6, not 5, but quarter to 5. Like a normal person, I mostly do not get out of work until 5. So them closing at 4:45 makes it convenient for NOBODY to grab stuff from their storage unit, but only makes it convenient for the people who work there to avoid rush hour traffic.
SECOND, the people who work there are rude. Maria, I think is her name, acts as if you are doing her a favor by being a customer there. «I am sorry, am I not paying you for my storage unit?» One time I really had to grab something from my storage unit and they closed the gates at about 4:35. I had to drive around to the main office and when I walked in, she was standing there as if she was looking at the clock ready to lock the door and get out of there. I asked her to please open the gate so I could access my unit and she said something like «well you better hurry up.» What ever happened to the days of accommodating the customer? THANKS FOR BEING SO ACCOMMODATING. I had to rush up to my unit and make sure I was out promptly before 4:45 so she could leave. What a joke. The opposite of customer service. I am in sales and I pride myself on customer service and there is nothing that aggravates me more than bad service. This was beyond bad service.
THIRD, they are so cheap. One would ask «It is a storage unit… how could all of this be true for such a simple business?» Oh it is. They put no money back into their facilities, making it inconvenient for customers. The freight elevator is always broken and they never fix it. You can tell the locks on the elevators are all cheap «makeshift» locks that break, and makes it so the elevator won’t work. When you enter the house that the second level units are in you have to open a garage door to get in. The thing is SO loud. Put some WD40 on it. THEN, the lights in the facility are on a timer. When I originally first got my unit, it was a 30 minute timer and almost every time I got left upstairs in my unit when the light went out. So frustrating. THEN, THEY HAD THE NERVE TO TAKE OUT THE 30 MINUTE TIMERS AND INSTALL 15 MINUTE ONES, JUST TO SAVE $$$$ ON ELECTRICITY. ARE YOU KIDDING ME!!! From there on out I should have turned the dial to the full 15 minutes before I left, just to run up their electric bill. So cheap. There is also no heat or AC in the building. I mean AC, I get it, but no heat in the winter gets brutal. Put some money into the place.
There was one worker there, I forget his name, but he was a very nice man. I could tell they did not treat him right, but he was a hard worker. He opened the gates for people and fixed things when they were broken. He should be praised. He was always very accommodating to me and I thank him for that.
A few more things — they are are open for 4 hours and 45 minutes on Sunday. What kind of business hours are those? I mean, really? At least give me 6 hours. Also, every time you open the door to your unit, you literally have to wear ear plugs because the sound the door makes when you open and close it is so loud, it literally frightens you.
As for McCarthy self storage, get ready to be inconvenienced and appalled at the level of service every time you enter the premises… that is if you can make it there during their business hours.
TERRIBLE. TAKE A CLASS ON SERVICE.