FedEx Office Print & Ship Center

Great staff who have helped me with professional shipping and printing. I’ve never had an issue. Easy in /​easy out.
Strengths:
1. Helpful staff
2. Ease of location
3. Professional looking printing
4. All my packages have been delivered timely
Weaknesses:
1. Can be slow if there is a line

Slow and understaffed. Unfortunate because the location is convenient and parking is easy and free.

These are the slowest computers I’ve ever seen. They don’t even have current versions of their browsers. Total waste of my time. Two refunds but no results.

I always go here for printing, faxing, posting etc. Last night I had a little problem with printing. I wanted to print 30 pages of a document but by mistake it printed 130 pages. I wanted to stop but was too late. I had a bill for $ 95. I was so upset the whole evening. But I came in the morning and talked to the manager. At first he told me he couldn’t help. But after I told him my situation– he was able to give me half of my credit back. It was a big help and a relief. I would definitely recommend this business.

Ship it in the front, print it in the rear. *chugs goldfish*
It’s a well staffed FedEx in a dearth of authorized vendors north of the river (one in Medford that’s never open, and I think another two in Harvard and Kendall Squares), and I’ve found the entire team to be perfectly pleasant.
Inventory has a non-​cohesive organization, and this location looks to play to the experienced FedExer who knows what they need and when they need it by. That said, your questions will be answered with patience, and your box will get to its destination.
Time to get weird: there are two entrances. One faces a giant parking lot; the other, a lil’ strip of 10 spaces. Be wise — seek the cornucopia of spots. And some Five Guys while you’re at it.
Because why not?

There are some staff at this location that are helpful and pleasant. Jess is one of them, she is knowledgeable and pleasant. It can get pretty busy but, she always acknowledges you and lets you know someone will be with you shortly. She is willing to explain things, she does not just hand you something and say fill this out. The rest of the staff is eh; clearly just going through the motions of their miserable job. I really want to say to them if you don’t like working with the public and I mean all the public, then you should NOT be delivering customer service for a service business. If Jess leaves, good luck to you and them!

Don’t go to this location if you need to print documents off the internet. For some reason this location charges over triple the amount of other locations for each page. You will get ripped off!!! To make matters worse the computer’s performance was painfully poor. In other words it was dog slow. Complete waste of my time and hard earned money!

Easy, I ship items from here all the time for business. The team is always very helpful and easy to work with.

This was my first trip to FedEx upon moving to the Boston area. My choices were this location or the one in Cambridge, and I figured parking would be easier at the Medford location. Anyway, when I walked in, the woman working asked if she could help me. I told her I needed to ship two sets of documents to different locations. She asked if they needed to be overnighted («no») and handed me the FedEx Ground shipping labels, which I filled out. Then she proceeded to tell me to go buy envelopes from the office supplies section. I mail documents via FedEx routinely for work and have never had to pay for envelopes so I questioned her, which led into a discussion about how only FedEx Express comes with the FedEx envelopes. I told her I did not want ground if it was going to take 10 days to get there and she proceeded to defend herself by saying «That’s why I asked you if you wanted overnight.» I told her 2 – 3 days was fine and she handed me the Express labels to fill out — now this took another 10 minutes and I was far beyond annoyed with her at this point. There is a big difference between «overnight» and 2 – 3 days which is common for routine business documents. Someone at FedEx should know and understand this.
Getting to the location is another pain but parking was easy.
They get two stars for actually shipping my packages out and parking was free and easy.

Completely incompetent staff! I had them print 2 simple small signs and they could not get it right in 3 tries! They don’t actually look at the output until you get there to pick it up. My signs had to be mounted so they sent them to another location to get that done. If even one person looked at the results, he/​she would be able to realize in 10 seconds that the color quality looked awful. There were spots and uneven color throughout. When I came to pick up, I asked if anybody had looked at the order and if they thought it looked ok. They told me «I didn’t print it»!! No responsibility taken; they weren’t nice about it; rude and incompetent.

I go in here about once a week to drop off international shipments for work.
It’s always the same guy behind the desk
I am never in there for more than 45 seconds.
I’m always helped.
My packages always get picked up.
These shipments are temperature sensetive and always get delivered the next day in Canada.
Not much else for me to say, other than that this place is good, and if you need anything as far as shipping, come here.

Another sorry excuse for a delivery service.
This time, due to paypal restrictions, I had to sign to receive my package. Mind you, the buzzer to my building was fixed at this point.
So, I e-​mailed them to see if they could deliver my package after 1:30 when I’d be home. I really didn’t think this was an unreasonable request, seeing as most worker bees are home well after 5:00 pm. No dice, they said.
Alright, well, what about having the package rerouted to a FedEx/Kinko’s so that I could pick it up and sign for it there (see UPS review)? No dice. Apparently it’s delivery or nothing. I can’t even drive out to their distribution center (again, see UPS review) and pick up the package.
Basically, I had to have the package sent back to the sender (in LA) and have them resend it by USPS.
So FedEx, you’re worse than UPS. Fortunately for you, there aren’t any negative stars to give, otherwise, you’d get get one, maybe two negative stars more than UPS, seeing as you give NO OPTIONS WHATSOEVER.
Again, I’m surprised that the Postal Service, a government agency, does a better job of delivering packages than either of the commercial services.