Chesterbrook Eye Dr

My last pair of glasses broke so I went to Chesterbrook Eye for a new pair because I badly needed one for driving. I’m very glad that they were able to see me that week and accepted my insurance. I came on time for my appointment and they immediately went to see. No need to wait for a long time! The staff was very friendly and helped me find a pair of glasses that was similar and as comfortable as my previous pair. The price was good and very thankful for the quick turnaround!
The main reason I’m giving them 5 stars is because of the excellent care and feedback I have received, Furthermore, I was able to get the glasses I need without the need of prescription!

There are a ton of fake reviews on here. I booked an appointment here because it was really easy to set up online. I really liked Dr. Tran during the consultation; she seemed to do a pretty thorough job. However, the billing is extremely shady — and I’m even more concerned after visiting Unilocal and seeing how many false reviews are on here. If you provide both eye and medical insurance information, both will be charged. Your medical insurance will not cover anything done in a routine eye appointment — do not provide it unless you are there for a specific medical reason! Only two people work here — the Doctor and her receptionist. So keep that in mind for the reviews that refer to «all of the staff.» Also, it’s pretty unbelievable how many reviewers just happen to need emergency eye care while visiting from out of town. Dr. Tran would probably do great if she ran an honest business, but the blatant abuse of insurance billing and false reviews will steer me far away from here going forward.

I had good service here. Their store is packed with lots of cute eyeglasses. I came with my friend one day because she needed help. And I ended up scheduling one for myself. That’s what happen when I saw the cute glasses. i don’t really wear glasses but I got one for night time use anyway. That’s just me.
I was so happy that they got my glasses done the same day. i came back before they close and wa la.

Just wanted to say thanks for my fabulous specs.
I had several sight tests and spectacles over the years and in the last few years, my prescription changed and it made it difficult for me to find varifocal lenses that is comfortable to use. I thought I just needed a stronger lenses and that I have to put up with it but when I visited Chesterbrook Eye Doctor for an eye test, I was very impressed. Here I found the best spectacles for me.
Yes, it was perfect. Now, I don’t have to look for the ideal varifocals and I can move forward with my life. Well, this may sound like a drama but this clinic truly made a huge difference for me. Along with the improved vision, I am also pleased with the frames. It looks good and is very comfortable to use. Most of all, it came at a reasonable price. It was very fantastic.

The pair of EXPENSIVE distance glasses took longer than promised but were sufficient. Not sure the prescription was spot on…
However, at a later date, when requesting the prescription for reading lense, Dr. Tran intentionally wrote a bogus prescription because I mentioned that I was going elsewhere for the glasses. If that isn’t intentional malpractice, I don’t know what is.
The requirement to make an appointment to look at frames, pick up an prescription that she wrote is just plain weird. I tried stopping in one day on my way home from work, and as I guessed, the store had no customers…
Here’s a tip: go to

As a long-​time McLean resident, I’ve been to many doctors in the area, and I have never had an experience with a doctor that was frustrating like this one. I had an appointment with Dr. Tran for an eye exam several months ago. My experience was similar to what a previous Unilocal reviewer wrote about Dr. Tran: she sent my claim to the wrong insurance company and refused to correct the error. The next time I need vision care, I will seek another provider.

This review comes not from a patient but from someone who came with a patient and decided to loiter around the store.
I was visiting my sister for a few weeks and have been through many local establishments and this place really caught my attention.
I like Dr. Tran. She has charisma, personality and wonderful sense of professionalism.
The staff… well, they were friendly and patient. Usually, a person who came loiter around would receive a rude service, but I never experience such thing. They were nice. TRULY NICE! If I didn’t come with my sister (it was my sister who needed to see the doctor) I would feel guilty.
While waiting for my sister, I got a good look at the office. It was clean. It was fresh. Moreover, they have great selection of frames and lenses.
If I were to summarize this place it would be one word — fantastic. And my sister would vouch for that!

I had a lot of trouble trying to find the best spec that would suit me. I don’t know… maybe I wasn’t lucky enough or that maybe nothing would match my looks.
Dr. Tran was the only optometrist/​eye doctor who exerted an effort to find the best suited specs that I could easily wear and at the same time look good. I don’t think I would go anyplace else. This eye clinic has an impressive collection of popular and not so popular eye wear and lenses, which is why you would most likely find a good pair for you. The staff here is helpful and would make an effort to address your needs.
I highly recommend this clinic!

I wish I could give negative stars. This place is such a rip off. She charges both your medical and eye insurance companies which means she double dips and gets your co-​pay for both. DO NOT COME HERE. I liked the fact I could make appts online but other than that it has been nothing but an up-​hill battle and I’ve paid way too much for the average services. I could have gone to LensCrafters and spent a FRACTION of the money for the same service. I should have been tipped off by the fact that all of her good reviews come from people who don’t even live in the area anymore. Never going back.

I had a very frustrating experience: the doctor applied my claim to the incorrect insurance company, and then refused to correct the error. This was despite my instructions to the admin staff before my first visit. Her exam prices are also very high. For a simple fitting, I recommend Costco Eye Center instead.

I want to live an active life but the hassle of wearing glasses is making it difficult for me. Furthermore, it cramps my style. I wanted to do so much which is why I decided to switch — from glasses to contacts.
Chesterbrook Eye Doctor definitely turned my life 180. After meeting the doctor and explaining what I wanted, I was given the opportunity to find the contact lenses that will meet my would-​be active lifestyle. The entire process was simple and I got my new contacts in just several days of waiting. Now, not only my vision is clearer but I can do outdoor activities without the hassles of wearing glasses. I can climb mountains. I can bike. I can kayak. I can do a lot of things. I have no regrets and this was the best decision I have ever made.

Just wanted popped by to say thanks for helping me before when I was looking for new lenses.
I’ve had specs and eye exams before but over the past years, my prescription changed. It forced me to look for stronger lenses and I need to put up with another uncomfortable eye exam. But when I came here a few years back for an eye exam, I cannot believe how wonderful it was. I know this may sound over the top, but they are the best eye clinic I know of. Too bad, it would be difficult for me to visit this clinic again.
As far as I remember, they have all the brands of eyewear you want. They have competitive prices (I hope they still do) and friendly staff. Basically, they have everything you need for an eye clinic.

Awesome customer service! The same with their eyewear selection!
I am a picky person and when it comes to glasses, I want it to be the best. I don’t want oddly shaped frames or too expensive ones that cannot accommodate my eye’s needs. Most of all, I don’t want to leave my eyes’ health and well-​being in the wrong hands.
But here, I always feel confident that I would have best eye care. This is the place that I trust because of the approachable nature of the doctor. The staff is also kind, attentive and helpful. I have popped in for several times to adjust my glasses and the turnaround time is always fast. Moreover, there are plenty of glasses to choose from, with amazing brand names priced reasonably.
I can’t say enough about this place.

I needed a new pair of prescription contacts, which is why I went here for a check-​up and professional help in finding what I needed. The nice doctor was a huge help to me. I had high numbers in both my eyes and the kind doctor had to special order my contacts. Although it took 5 days for it to arrive, longer than what I wanted but I have already expected such because it also took 5 days with the previous doctor who ordered my old prescription glasses.
Aside from the nice doctor, the staff also went out of their way to work with me, especially the nice girl working at the front desk who was fun to chat with while I was waiting for my appointment.
I am pleased with the whole experience. I am very happy with the new contacts I have received and I can see much better now.

Please do not waste your time even if your vision plan is excepted by this optometrist. They post hours on their front door, and they are almost never there during those hours. If you want an appointment please call in advance. You will end up getting a very rude voicemail and a follow up whenever the doctor wants to call you.
When the pricing came through, it was incredibly unreasonable, and/​or added charges after the deal got done. I even signed about eight forms convinced that I was getting a firm price.
My lenses were scratched at my fault within months of leaving the doctor. I went back to them asking for their help on replacing the lenses, and I didn’t ask for it to be free, I expected it to cost money. The doctor refused to help get the lenses and referred me very impatiently to the VSP phone number, which has similarly been no help.
Please go see MyEyeDoctor in McLean. Definitely not worth the visit.

Be sure to read the reviews which got removed from this site. This doctor is truly awful and that’s why there were so many complaints against her. This is not a conspiracy. We are all victims. Double billing is simply wrong.

I truly am amazed by the wonderful hospitality I received when I went to Eye Dr. in the Chesterbrook Plaza. I was looking for an affordable and professional Optometrist for the whole family and I believe I found her! Dr. Tran was patient and informative when I was curious of things. I was able to make the appointment, order my husbands contacts and view a list of promotions that they offer, ALL online! Very convenient as I can’t always just pick up the phone and sit trying to make an appointment. I was able to save enough using the discount that I was able to get my two children in to have their eyes examined again. I have always had glasses, but have noticed that sometimes they just don’t work as well as they used to, or maybe look as good as they used to. I received an eye exam and an updated pair of extremely chic glasses that just look fabulous. I really couldn’t believe they had my glasses ready in an hour! I wouldn’t hesitate letting anyone know of my wonderful experience at this office and especially Dr. Tran and her dedication to her patients.

Dr. Tran is good at determining the best prescription but the customer service is horrible, probably because she works alone. They will not track your order and have a million reasons why they don’t. Such impersonal communication makes one want to cancel the order already placed. If you don’t care about customer service, then she might not be that bad for you.

Beware of this place. Very bad experience from the eye examination (overcharged me) to ordering glasses. The doctor was rude to customers.