Suntrek

This review is purely on in office customer service as I never did get to experience their service work. My first call was on 5÷1÷15 requesting a seasonal start-​up of our solar pool system. I spoke to Alexis, she was friendly and quoted me a price for the service and explained someone would contact me by Monday to schedule an appointment. I never heard from anyone and followed up with a phone call on 5÷13÷15. I spoke to Alexis again and told her that I never received a return phone call. She apologized and explained that they were busy and I probably would not be seen for about 3 weeks. She was going to pass my information on to a Tabby as this was my second call and she would see if I could be seen any earlier and assured me I would hear back from someone by Friday, ⁵⁄₁₅. Today is 5÷19÷15 and I still have had no return contact from their office. Disappointing.

Their referral program is a joke. We’ve referred our friends to the. And it’s been 5 months and haven’t received the referral bonus. It leads me to question the company’s honesty and integrity.

This is just a quick note to say that you can trust this company to stand behind their work.
Suntrek installed a pool solar panel for me 18 months ago. Very nice work I thought at the time, and they also did some repairs on another solar system I have as well. The work crew, especially the guy in charge, were very intelligent, responsive and responsible.
Well, a leak has developed in the plumbing. I can’t yet speak as to why this might have happened, but Suntrek has been very responsive in identifying the source of the leak, and when they determined that it was in the equipment that they installed, they immediately said that they would repair it, and actually replace all of the piping to ensure that this doesn’t happen again.
It is great when a company stands behind their work when there is a problem. If I had to do it again, I would go with Suntrek even if they were not the lowest bid for a project, as the hassle of dealing with an unresponsive company is just not worth it.

I had a hard time finding a company to service my existing pool solar system. Fortunately I found the folks at Suntrek Solar in the East Bay. First the call takers were very helpful, then the service guys were awesome, efficient and friendly. Then yesterday I had to call about another problem and met Tabitha who is awesome! Helpful only begins to describe her and all the people I dealt with at Suntrek. They definitely set the bar for customer service…
Thank you!

I’m very impressed with the service I’ve received from Suntrek over the past several years, and especially pleased about a recent experience using them. I had a problem with my roof that required close coordination between my roofing company for the repair, and Suntrek for the removal and replacement of a solar pipe. It might sound easy, but past experiences with multiple companies for any type of «coordination and collaboration» left me with more than a little concern. Tabitha «Tabby» Huskins, Office Manager of the Suntrek Office in Martinez, CA was nothing less than amazing in coordinating the schedules of both the Suntrek staff and the roofing company workers. All of the work was done timely and very professionally. It’s so comforting to know that Suntrek is among the companies I can rely on to provide worry free services whenever needed.

I can’t tell you how great this company is. We needed our existing pool solar panels moved to a different side of the roof, and while other companies told us we really couldn’t do that without buying a whole new system, Ryan at Suntrek told us, «no problem!» They were able to get it done. One more thing, is when I miscommunicated something about the location of the pipes, and noticed it, they stayed longer and fixed it for me for no extra charge. A really wonderful company!

I chose Suntrek to install a photo voltaic system at my home. I did my research and got 4 bids on like systems. The sales person from Suntrek was very knowledgeable and a real «hands on guy.» He could answer any question that I threw at him. He came through with all of his commitments. All the companies I considered had very similar payment terms. All were very good companies. Two of the companies were recommended to me by neighbors. I went with 30 Canadian Solar panels and Enphase micro inverters. Suntrek provided the best price, the fastest delivery, the longest warranty and the installation was absolutely nothing short of excellent. The installation crew and the office personnel were very curtious and stayed in constant communication with me from the start of the project to completion. They went above and beyond on the actual install. They did not cut any corners. They could have run the conduit across the roof and instead ran it through the attic. The solar panels had to be placed on the front of the house. So, I was concerned about the aesthetics of the installation. The system looks fantastic from the panels themselves all the way back to the service box on the side of the house. I had paint from recently painting the house that they used to paint any of the exposed eletrical conduit (not much) and service boxes (both in the garage and outside). I simply can not imagine how Suntrek could have done any more on this job.

I researched several companies before deciding to use SUNTREK. I found their product to be superior. SUNTREK’s technical staff satisfactorily addressed all my concerns (roof leaks, warranty, etc.,). I ended up needing 500LF of solar tubing, replaced my old pump with a new Pentair VS pump and added a Pentair eco gas heater in order to enjoy my pool year round. I do not write reviews often however, since I am very satisfied with the work SUNTREK performed I thought this review was in order. As you can see from my rating I would recommend this company for all your solar pool needs and expect you will be just as satisfied as I am.

These guys install & repair pool solar heating systems. They are awesome. They are prompt, brilliant, and affordable. I am happy to know there’s someone to call when I have an issue with my system (they didn’t install it and the company that did went out of business).