Lau’s Transportation

I have done multiple wine tours since moving to the area. This is by far the worst. Our driver barely spoke any english meaning more the 90% of what we said to him he didn’t get. I mean «please turn on the A/​C» isn’t that difficult or «we’re at the intersection between Market and 2^nd.»
Not opening the door for you, that’s common courtesy. He wasn’t apologetic for anything even though the limo was super hot and humid for most the trip because a.) he didn’t know how to turn the A/​C in the back for the first hour and b.) the limo was SUPER old and it took forever for there to be actual cold air AFTER he finally learned how to turn on the A/​C.
Shouldn’t he have been taught how to manage the car before taking people??? Think about the safety issues of not knowing how to drive a car.
Also, because he was unfamiliar with the car he was driving super slow with cars passing us left and right and then we get a surcharge after he was driving super slow and he was late.
Also, we almost left someone because he started driving with the door open and didn’t hear us screaming to stop from the back until i had to pound the divider.
WORST EXPERIENCE EVER. Save your money and go to another Transportation company like I did in the past not only are they cheaper but YOUR DAY won’t be RUINED.

** Update on ABYSMAL customer service **
As a response to our problems, we were accused for not informing them of the issues before they quoted us for a surcharge. WOW. We spent the weekend together and were billed for the surcharge Monday morning. we had already been planning on filing an official complaint when we got back but they beat us to the punch. Seriously, PLEASE do yourself a favor and stay away.
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PLEASE BEWARE. I don’t know what happened since the last positive review in 2015, but our experience was simply awful.
We were part of a group of 8 on a tour of Sonoma this Saturday. I didn’t handle the booking, but was told that it was a smooth process.
But that was probably the only good part. Our driver reached new heights of unprofessionalism:
1) He was late by 30 minutes and did not apologize for being late.
2) He got lost, and at one point, drove straight into a vineyard and took 5 minutes or so just trying to turn around– I was worried for the grave vines!
3) He was incredibly unresponsive/​rude
— Drove right past us despite the fact that we were waving our hands trying to get him to stop for us (we had to chase the limo down to get in)
— NEVER took a single step out of the limo (forget about opening doors, he literally drove away the second we stepped out of the limo without even a goodbye!)
— Had no idea how to operate the AC, radio, or the divider and did not even seem to care.
During this entire time, we didn’t get a single apology. Instead we got annoyed looks when we asked if he could turn on the AC or if he would mind pulling up the divider.
Oh, and the best part? We actually got a SURCHARGE of $ 100 for overtime. Despite the fact that the only reason we were late was because his tardiness+getting lost pushed our schedule to a time with worse traffic!
We contacted Lau’s Transportation letting them know about this issue, so we’ll see how they respond. In any case, our limo ride was the lowest point of our weekend.

I cannot say enough good things about this company. I booked for Labor Day Weekend and Lau’s helped me plan out 3 wineries in 6 hours, including pickup from SF. Charles was on time and very informative about the amenities in the limo. He immediately adjusted our schedule so we could pick up an additional friend from a different location and even offered to adjust our start time. He was very courteous and fun. He went with the flow in terms of adjusting to our schedule due to traffic and having to make a bathroom pit stop on the way. He was reachable via text throughout our trip. I even left my ipod and Lau’s service delivered it back to my house two days later, without me even requesting this!!! I was planning to have to pick it up myself but they had a driver in the city. It was amazing.
This was by far the most affordable service I found after much searching, willing to beat their competitors prices, and NO hidden fees! Make sure to ask about tax, tip, and service fees from other companies because they are no where near as upfront as Lau’s. Thanks so much for a great trip to Sonoma.

Fantastic! I just hired Lau Transportation for a wine tasting trip to celebrate my husband’s birthday and everything went flawlessly. There were no surprises in the cost. The car was impeccable. We enjoyed the complimentary champagne on the way home. Everything was on time. I researched several options. Next time I will just call Simon Lau.

Phillis was THE BEST! We had a bachelorette weekend for our friend’s bachelorette and she was so great. Patient and knowledgable.

We used Simon for our wine tour limo trip, he showed up on time, was helpful and took us everywhere we wanted to go. We added locations to our trip and he graciously obliged. We had a great time, the limo was in great shape, clean and beautiful. I’ll use him again! Thanks Simon

We used Laus Transportation last night for a bachloerette party and it was amazing service! We had 15 people and so we had to get two limos but both drivers were very attentive and fun! They came right on time and knew exactly where there were going. It was a great experience. They took care of us as we went around Napa and wine tasted. I couldn’t be happier with how things worked out!

Simon was our driver for a Napa trip and he did everything right. He was at our pick-​up location 30 minutes before our actual pick-​up time which is really important, considering that a lot of the other limo offers on Living Social had Unilocal reviews complaining of tardiness. Simon knew where he was going and what he was doing, which allowed us to get as wine wasted as we wanted without having to worry. We didn’t have to do anything but sit back and enjoy the ride.

Our driver was on time and attentive to our needs. Limo was ok condition needs to be updated inside in my opinion and the sound wasn’t working so we couldn’t play music. But overall it fulfilled our basic needs.

Charles was our driver & he’s great! Thoughtful & funny.
Just beware of all the charges because they add up quickly…

Lau’s Transportation provides excellent service! A few weeks ago, I used them on a wine tour for a bachelorette party of 8 girls. The limo was beautiful and fully stocked with complimentary champagne, water, soda and glasses, of course! Charles, our driver, was extremely friendly and flexible because we changed our itinerary at the last minute. I highly recommend Lau’s Transportation, especially for tours of wine country. They know the area and can customize your wine tour so you can visit as many wineries as possible.

Lau’s Transportation is fantastic! 5 of us rode in the limo and toured Sonoma wineries and had a fantastic time. Simon knew exactly how to get to where we wanted to go, was courtesy, professional, and helpful. I would definitely recommend his company again!

My wife organized a tour of southern Napa for a group of 8 yesterday. The Limo was in great condition: Clean, fresh, modern. The driver was timely (actually 5 minutes early), and extremely friendly/​courteous.
I would highly recommend this service to anyone looking for a professional experience.

Lau’s transportation was such a great find! So professional, no surprises and a really great trip to napa with a few of our friends. It is always hard to find a deal online that doesnt have a terrible rating. Simon is totally awesome and I would book again in a heartbeat! :) thanks Simon!

Lau’s displayed great customer service.

thanks again Simon! Our daughters prom went off without a hitch! This is the 2^nd time we’ve used your services and we’ll be calling again in the future for Napa tours and my wife’s upcoming birthday.
Last year was the 10 person Chrysler 300 stretch and this year was the 18 person party bus.
Your always great and flexible to work with. We’ll be passing your name around to our friends!
Sincerely
Charles and Sylvia

Three of my friends and I went to Napa on 4^th of July with Lau’s Transporation to taste wine. To my surprise, we discovered many new places that we never been to, thanks to Mr. Lau’s local knowledge.
Oh and did I mention for the price, you just can’t beat it. Call around and you will realize he is the best deal in town. And of course, the more friends you have the cheaper it gets. His Lincoln limo sits up to 10. That means it’s about $ 10/​hour not including tip, of course. For that price, you can’t even get into a bus. I am also planning another trip to Carmel & Monterey with Lau’s… his panoramic windows will be great to see the ocean fronts.