Best Western Plus John Muir Inn

This is one of the worst hotel experiences ever. The staff is completely rude and lazy. (Except Sarah who was «in training» very nice) upon check in they told me the would not honor my Expedia reservation, saying the price was «too low». Excuse me? Too low? Don’t you choose to be on that DISCOUNT site then? After 30 minutes of trying to argue why I didn’t owe another $ 250, they let me go to my room that wasn’t even ready. It was a «dog friendly» room, on the 3^rd floor. A little inconvenient if you ask me. And they had no area for the dogs to run/​do their business. The tv had about 15 channels, 4 were weather and 2 were sports. 2 didn’t work. There was no info about the town or what to do, no hotel info and the phone didn’t work. I am from Martinez area so at least I knew what to do but other from out of town will suffer. I called and asked for towels three times and never got them. Elevator was slow. Hotel was pretty dirty and under construction, materials and stuff was everywhere. Hot tub was like warm and dirty. The free breakfast was pretty good, but a closer look at the yogurt, it was expired. Gross! My first night there someone kept knocking on my door around 3am and running away. I called the front desk and no answer. Staff was constantly on their cell phones and one was hangingout with her friend who did not work there. Construction workers took up all the parking spots. My room was no clean the whole 3 days I was there. Upon check out, I was told once again that I owed $ 250 and the staff argued with me. Even with my receipt of FULL payment. Then also tried to charge me an additional pet deposit. CROOKS! BEWARE! The lady started speaking Spanish at me and laughing, pretty rude. My whole experience of trying to relax while my home was being worked on was ruined. I will NEVER EVER stay here or any best western again, and would never recommend it to anyone!

Terrible. Do not put your card on file, pay cash if you can. They randomly charged my account $ 1400 for no reason, and trying to get the matter taken care of with hotel staff is the biggest joke. I understand this may not happen to everyone but them trying to resolve it has made it worse. Their management is very unorganized and doesn’t really seem to care.

This is the second time in the past 16 months that I have stayed here. I prepaid for a room with a king bed. We got into our room 326, and found it to be a handicap accessible room. While this normally wouldn’t bother me, the shower head, at its highest point, hit me in the middle of my chest, making washing our hair very difficult. When I asked for another room, there wasn’t one and a discount was not offered. The number of channels on the tv were lacking and we could not locate a listing of what each channel was. We will guess again when thinking about returning here

Not the cleanest or the most modern hotel buy definitely not the worse. The breakfast was a definite high point for me, it was really one of the best I have had at a Best Western.

I made a reservation for 9÷12÷15 and arrived late afternoon. There was no one present at the front desk so I waited for about 5 minutes then spotted a young lady eating in the dining room. She noticed me then came to the front desk to check me in. I went upstairs to my assigned room and unfortunately wound up frightening the elderly couple who were already occupying the room that they issued my keycard for. We all 3 went down to the front desk and explained that they assigned me to a room that was already occupied. The clerk did apologize and reassigned me to a room directly across from the ice machine which was very noisy. I will be contacting AAA as I see this is an AAA approved Hotel. I am quite certain they would be interested to know that this is not a safe hotel given that they give out keycards allowing complete strangers to enter someone else’s room. I felt quite badly for the elderly couple and can only imagine how much worse it could have been if I had checked in after they were already in bed for the night. Truly unbelievable and not a safe situation.

Don’t ever waste ur time and money in bookin best western John Muir .v booked d hotel 2weeks ago and v got d confirmation mail also, wen v go for check in d front desk person says d rooms r full. d front desk person didn’t have concern at all v were standin out wod baby and she carelessly says v have to look for someother hotel. how can she b so irresponsible. d front desk person was so rude. wil never suggest .dey didn’t give any compensation At all. v were talkin to front desk until 3a.m.at night time, wid our baby v were talkin and she was so rude and no concern. pls stay at some other hotel. I wil never give even dis 1star

Terrible experience… the check in was easy, but it went downhill from there. Air conditioner didn’t work, there has not been a manager on site for over a week. Every time I needed help at the desk there were other people lodging complaints about their room, their booking and such.
I needed to get my reward points and the poor front desk gal didn’t even know the phone number. When I called the number I found online, they kept me on the phone for over an hour. When I told the front desk why I was delayed in checking out, she gave me a hard time. This is after the maids knocked on my door all morning despite having a sign on my door. Very stressful and un-​relaxing experience. If you need a vacation or a get away, don’t come to this hotel, find somewhere else that has a clue as to what a relaxing hotel experience is all about.

Do not stay here. Location was good for event we were attending, that is all I can say on a positive note. When you stay at one of the «Plus» properties, they are supposed to be nicer than the regular BW’s. This is not the case at this location!!! The bathtub was disgusting, worn and dirty looking. The bathroom floor was sticky upon check in. My shoes were sticking to the floor. The sheets were tattered and worn, the toilet lid was loose and slid to the side when you sat on it. The doors do not shut all of the way without slamming them. We were in rooms 108 & 110, which is directly across from an employee only door. Bright and early at 6am, that door was slammed every few minutes by employees going in and out. There was a weird smell in our room. The lady who checked us in and out looked like she just woke up. When we went to check out, there was no one at the desk, she was over getting chips from the snack machine. Her shirt looked like she got it out the hamper and she did not own an iron and not very professional. Find another hotel to stay at.

Wow, I am not surprised to discover this hotel is averaging 1.5 stars. With a rating that low, what more can I really add beyond it has some of the worst customer service I’ve seen and although it’s possible to get online rates far cheaper, it’s insane that their expect rate is over $ 100 not including tax. There’s far far far better choices, even within a 10 minute driving distance for less. I think this is the first 2 star I’ve seen that doesn’t even rate 2 star rating on Unilocal.
I try to give the positive and negatives in my reviews if possible, so I’ll say they have an okay breakfast and good wifi and parking.

I have never been so disgusted by a hotel as a whole and specifically the rooms. First, I was given a room that was already occupied by a gentleman I barged in on. Second, I was given a room that was COVERED in animal hair and had fist sized holes in the walls/​doors. The other guests were less than savory and I did not feel safe at all. This hotel itself might have ruined all Best Westerns for me.

THIS IS A SMOKING HOTEL!!!
SMOKING
SMOKING
SMOKING
Please be aware that the 2^nd and 3^rd floor are smoking rooms. Trust me the first floor smells the same. I travel a lot and this this is my worst hotel here. Front desk girls are HORRIBLE. Its a hotel for refinery and contractors. So they serve free liquor for happy hour and everyone is in the lobby drinking and smoking in the front and the rear. I DO NOT RECOMEND THIS PLACE AT ALL. NEEDS A WHOLE NEW MANAGEMENT HERE!!!

The only good thing is the location. I travel alot for business and best western is one of my go to chains. Please dont waste your time or money here. People are walking the halls drunk and no matter what time it is there is a large group gathered out front. But those things I can handle I know it is located near alot of refineries. The thing I cant get past is the lack of cleanliness. The «clean» remote even had stuff smeared on it. The light fixture in the bathroom was covered in black and brown spots for steam moving the dust around (I hope).
Trust me save your money and stay somewhere else.

Wasn’t as impressed as I thought I would be with this one. Very beautiful appearance from outside and close to restaurants across the street but the hotel room itself must have recently been painted and it really smelled strong of paint fumes. To the point I opened a window for a few hours and it was cold out! The hallway walking to the room from the elevator absolutely reeked… smelled like pet Oder, old carpet, just yuck. Positives were a breakfast in the morning and very comfy bed. But this hotel needs to do better for 130 $ plus a night!

Customer Service was below average! Our stay here was terrible! Overall, this hotel was just very sketchy and not inviting at all. There was also NO customer service WHATSOEVER. Just upon check– in, my boyfriend and I spotted many reg flags.
First, it immediately reeked of cigarette smoke, and was just barely tolerable. Second, the elevator was super slow and creaky so we decided to take the stairs from our room (which was on the second floor), and in the stair well were piles of construction material just laying around. Not to mention our room was nearby to another hotel room which had a very loud and obnoxious dog.
The room was decent enough for the price, nothing in the room to complain about, except that the hotel room directly above us had EXTREMELY creaky floor boards, and the patrons were up from 3 am until about 7 am stomping around back and forth, pacing back and forth on the creaky floorboards, and flushing the toilet every 15 mins, so we obviously did not get any sleep that night…
But what really made us upset was the lack of any sort of apology or compensation for the restless night that we had experienced. Not only did we call the front desk at 4 am to inform them of the noisy floorboards and patrons upstairs, too which they replied that they would «tell maintenance about it later» upon check out when we restated our discomfort and lack of any sleep that night, they seemed completely disinterested and could care less about our night. Rude, sassy, and just plain disrespectful, and really did nothing to make us feel any better about our sleepless night. All they said was, «Well next time we will put you on the top floor»… It was a total waste of money, and this stay has put Best Western at the bottom of our list whenever we are thinking of booking another hotel.
We only stayed one night, and that was one too many.

We stayed here one night late august before going to sonoma raceway.
Another «best worstern». Do not let the website picture of outside fool you.
The inside of the hotel is disguisting. The outside curb appeal was nice and well maintained, ditto on pool area, so thats good but not the problem.
Not worth the money they try to charge $ 110/​night. IKt should be maybe $ 30 a night like a dishevalled motel. I have to in GOOD consious point out hotel safety HAZARDS as I do not want any tragedy happening to someone elses your children like mine who stay there.
Welcome to BW … BOTH luggage carts were falling apart and jiggled all over
as ALL the screws were loose, such that it slouched like a parralelogram and you had to straighten the cart to get through the room door. We along with other guest
were put in wing where they were prepping walls and LOTS of drywall dust
was all over … I have allergies !. The cleaning staff never dis vacuum the carpet./
** WATCH YOUR KIDS *** This place a firetrap and dangerous. The gate to the pool did not require any card and your children unsupervised could fall in and drown !!! Code violation. Fire hazard… when we were there and had the earthquake… Fire exit was impeded and blocked by furniture– code violation.
They were painting the hall… and all exit signs, lights, fire bell and emergency lights were taped over. MAJOR CODE VIOLATIONS. I have the pictures to prove it.
Best western obviously has no concern for the lives of their patrons and their FAMILY. The earthquake that night could have started a fire, and the furniture blocking the fire stairwell could have blocked the exit. I have the pics to prov e it.
Immediate cons:
No number on door to our room… bad sign … i though our door was a closet.
Room bathroom door needed paint and had ¹⁄₃ door big chip.
Non-​smoking room smelled like smoke
Room window was broken and had amatuer repair of latch, Screen was broken
from attempted entry. Carpet was old and disgusting …
OLD bedspreads, OLD desk
with 1970’s orange chair. Bed sheets were clean, but bed spreads dirty
Couch in room had white stains on it and i can guess what that is … Bring your black light). Wifi connected to your laptop, but you can not get to the internet.
First floor ice machine was broken… only one on far side of hotel away from us.
Machine stunk and had not been cleaned. I had to search for a second «working» ice machine on second floor. Beer bottles were on top of machine for entire stay ignored by cleaning staff.
Rooms mini-​fridge was disgusting and smelled like never cleaned EVER.
Ruined some of my food, as could not refrigerate without getting smell on my lunch.
Curtains in room throwback to 197os’ Although room was painted it still stunk bad. Free breakfast … eggs were frozen microwaved in a dirty bowl by the
food worker. Milk was in a dirty pitcher, not in a santized dispenser. Stick to the
sealed yogurt. Weekend service had ZERO fruit.
Carpets were all black and dirty. Who paints the walls and leaves old carpet in place? tv remote was dead and dirty. Old 1980’s phone system.
Kitchen cabinet rather than being fixed was covered up with a piece of plywood screwed on and painted grey.
Pro: (not many)
Big screen tv… remote control was dead, and dirty and sticky (eeeewe)
Bathroom was clean, but had one towel.
New lamps installed with accessible outlets w/​o having to search behind the bed
(why do they do this). Nice lobby.
Room was vacuumed. More towels were accommodated.
Good restaurants just across the street.
Pool area was clean, but pool not heated. There is a hot tub though
I asked and got comped 50%, but had to ask for it. The front desk clerk said «we hope you come back» and i said never again in this lifetime. Do yourself a favor and stay somewhere else. Great looking property outside… bad management inside.

The rooms are lovely, and the staff is nice. Large, plush bed, continental breakfast, free wifi… but, the property needs to pay closer attention to traffic inside and outside the building. There were people who were not guests roaming the halls and the parking lot. Saw one guy walking the lot with a flashlight, looking in cars. He wasn’t security… I asked him. The place could easily be a premium hotel once the construction is completed and if they do a better job with security

Avoid at all cost. The fumes from the paint are boarding dangerous. Cheap hotel painting entire floors. They’re don’t care about guests. This place is far from a 3 diamond Best Western property. There is drywall dust all over the place. My window is wide open and the sounds of the 4 freeway are extremly loud, just need fresh air.
Disgusted.

I booked through
for my family (we have an 18 month old) and my in-​laws for a week’s stay.
Checked-​in at 3am on Tuesday (⁸⁄₅) because United lost two pieces of luggage. We were placed in Room 304 and noticed much of the entire 3^rd floor was undergoing massive renovation (I will post pictures). We were too tired to ask for a different room, and none of the renovations were going on at that time of day so we didn’t realize how bad it would be.
The next morning, we open up our door to dust, noise, and wet floors (the floors were covered with brown paper throughout the hallways but were very wet). Everytime we walked in and out of our room, we tracked in dust from the wallpaper and paint the workers were scraping off everywhere. We had plans to go out for a walking tour early in the morning so we really couldn’t do anything about our room situation.
When we got back early evening, the renovation mess was unbelievable. The elevator floors were wet and extremely slick, and when we got to our room, there was dust that had seeped through the crack of the door. Concerned about our safety and especially the safety of our 18 month toddler, I went to the lobby and kindly asked for a room change explaining our situation (the frontdesk folk were fully aware of the situation as has been cited by many recent reviewers). I was told by NICOLE that the entire hotel was booked but that they would see what they could do in the morning. I told them that if we weren’t moved to another room in the morning, there would be a serious problem.
Next morning, I’m told at 8:45am that nothing could be done until the manager arrived. I asked for her number to speak with her before she arrived and they told me the only number they could provide was the frontdesk number. At this point, I decided to ask
what they could do given the unhealthy/​dangerous situation… they did nothing for a loyal customer (12+ years of using Priceline) because according to Priceline they could only help me if the hotel management refunded the booking which they did not.
has lost a loyal customer btw.
It’s not until 10:20am (and by this time we had missed a schedule outing for this vacation) that the manager, CAROLINE ALLSBROOK, tells us we can move to the 2^nd floor. But this can’t be done until 11am when people check out. At this point, I really started to make a fuss and then lo and behold a room just happened to be ready for us a minute later.
DO NOT BOOK THIS HOTEL. TRUST ME… THEY SIMPLY DO NOT CARE ABOUT ANYTHING BESIDES MAKING A BUCK. Look at the pictures… but they don’t do justice to how bad the situation was.

Do yourself a favor stay somewhere else. This was the second time we stayed there and the the first time wasn’t good but figured everyone can have a bad day so let’s give it another try. First time room smelt like smoke and the happy hour lasted 5 minutes because the construction crew came in and ate everything. But the second stay (July 23, 20 140 was much worst. We reserved a room with 2 queen size beds only to be given a room with 2 full beds (and these were the smallest fulls I have ever seen, my husbands feet hung over the edge) room was dirty and A/​C was no good. The second floor was under renovation and was not safe for customer to stay there of course we were on the second floor. We were not informed of the construction ahead of time. Upon arrival to only find plastic covering everything including sprinklers and exit signs. The rooms smelt like paint and had dry walling dust everywhere. 95% of the rooms were totally stripped. We woke up every morning at 7 am to the symphony of construction workers and drilling and headaches due to paint fumes. One day we actually came back to our room to take a shower before meeting family for dinner only to have our rooms barricaded off and told to come back in 20 minutes. And everyday had to ask housekeeping for towels because we only were giving 1 set of towels when we had 3 people registered in the room. The worst Western I have ever stayed it.

Horrible place. Wifi never works, they just tell you they are working with their provider to fix it. People have dogs in the rooms and its loud. Breakfast is good. Check in can be really good or bad depending on the person. AC doesnt work as it should. Just skip the place. Pay $ 10 more or so and get into a real hotel… anything is better than this place.