Pep Boys

I called today and had a question about wheel locks. The person on the phone wasn’t too helpful and was condescending when I told him of some advice I was given elsewhere about how to remove them.

The oil change place did a free diagnosis on the engine light and said an oxygen sensor was bad. So I called Advance Auto and they said the part was $ 53 and took 5 minutes to install. I didn’t feel like doing it myself so I decided to let this Pep Boys across the street do it. I couldn’t recall which sensor it was, as there was two, but the other place said they were the same price. The guy at Pep Boys however said there was a big difference in price and one was $ 100 and the other was $ 120. Huh? He had a lisp and acted really patronizing, as if I was stupid. I told him that the place across the street charged $ 53 for both, and didn’t they have a lowest price guarantee? He replied that I would have to go over there and get a printout to get that price. I asked, why don’t you just call them? He said I had to go to the parts counter and have them do that. This was after waiting 15 minutes for someone. Ok, I’ll do that. But wait, the charge for the 5 minute installation was another $ 100, and another $ 90 for a mechanic diagnosis since I wasn’t sure which one. There’s a sign saying they diagnose codes for free, so I asked about that. Yes, they do diagnose codes for free, but the mechanic needs to look over things, to insure it really was that, and that was $ 90. So in reality there is no free code diagnosis, and they give you a hard time if you want to match their price. They also refuse to put on other people’s parts if you bring them in, but in this case they didn’t have the part and started to call across the street to get it! At that point I canceled. They initially wanted $ 300 for a 5 minute job of installing a part that is listed online between $ 18-​$ 60. I wouldn’t trust them for anything other than oil changes and tires. It’s a scam business!

DO NOT COME HERE!
#1 incident (Dec-​2015): Engine Light came on. Asked for Diagnose test, and they told me the engine gas cap and solenoid valve were required to be changed, asking parts-&-labor for $ 695. I asked to see the computer analysis code, and they said they could show, but there was more to it.
I brought the car to the dealer, and they said there is nothing wrong with the solenoid valve, but only the gas cap. Also they gave me a Christmas sale on a gas cap with free labor, charged me only $ 62.95. No problem.
#2 incident (Oct-​2015): brought the car for transmission fluid change, expecting for $ 205 maximum. They told me to change the brake fluid, rotor, and front brake pads. Since I never really changed till 40,000 miles, I thought what the heck. Told me, it would cost me $ 798.
Came back, charged me $ 1,159. They said they had to drop a pan for Trans Fluid, accounting extra labor (15 min labor for $ 114.50). They replaced my rotor instead of grinding. I never chipped off the rotor before; thus, I know there was enough meat.

2 hours for an oil change when I made an appointment online. Most of the time I was watching my car with the hood up and the employees goofing off. They were using curse words and joke cussing at each other using words suck as f*ck and other inappropriate words exactly where the customers are. When I walked in I was barely greeted by the attendant who wasn’t wearing a name tag. I told him I had an appointment and he basically looked at his computer and didn’t even look at me. I told him what my car/​name was and he still didn’t acknowledge me, least he looked at me this time and wrote down my paperwork. I contemplated leaving at this point but decided to give him my keys anyway… I wish I read the reviews before coming here looks like it’s been pretty bad these past few days/​weeks… Definitely need to get corporate down here…

I have a company vehicle that needed an oil change. I took it to this location because it is close to my office. I made an appointment a few days before coming in and they took my car on time. They asked if I was going to wait, I said yes — they pointed me to the direction of the waiting room and proceeded with my vehicle.
I have never only once in my life seen a filthier waiting room. I could not get over how dirty everything was. I sat at the edge of a chair and refused to lean back the entire time I was in there. Old bits and pieces of food on the floor, various candy and even fingernail clippings scattered across the floor. Pep Boys invest in a vacuum and then use it once in a while. Every part of the waiting room was grimy and filthy. This is what you want to show your customers?
While i was in this nasty waiting room, I could see and hear the mechanics as they worked on cars. I could see all of the clowning around and the yelling at each other. There was so much goofing off I really wondered if they were even paying attention to what they were doing to people’s cars. Again, not filling your clients with a lot of confidence.
My final call out was when my oil change was finished and the guy ringing me up said that my front driver’s side tire was a little low on air. Really? Could you have maybe put some air in it since it was back there and I’m assuming you have an air compressor back there. When I left I looked at the receipt they gave me, it said they rotated the tires. But they couldn’t put air in one of them? I don’t care how close this place is to my office, it is a disgrace and I would rather pay more for better service than save a buck for the experiece I had at this place.

NEVER AGAIN!!!
I just had an oil change done. I was told it comes with a vehicle inspection. When I asked about the brakes I was told Pep Boys does not check the brakes, only parts underneath the hood. To prove my disgust even further my ABS light was on as well as my check engine light and Pep Boys claimed everything was fine. They also placed my receipt in an envelope for my vehicle that says courtesy VEHICLE check up. Believe it or not there is a section for the car’s brake pads and shoes condition.

Last week I had a tire problem and it was fixed easily. A new problem developed in my steering yesterday. I thought of Pep Boys again. I called and spoke to Gregg, who was my service guy last week, and then brought the car in. Gregg answered my questions and it was the rack and pinion binding as I feared. Gregg was patient and friendly with my questions and hesitations about getting such an expensive repair done within the day. Also terrific were Michael and Ryan who were manned the service desk during the4 course of the day. The estimate was close to $ 800 but the circular and online coupons saved me a little over $ 100! These guys understood and applied the discount to make the whole experience better. One other compliment, the lady at the register was quite personable and signed my up for the rewards program, too!!!

Yes, I recommend this shop as the repair was within the time frame quoted, and the cost was LOWER than expected. Can’t do better than that!

I was very happy with the service here. My Dodge Nitro had a heater problem, They gave me a general estimate. They called me later to say that after checking everything out it was going to be a lot cheaper than they originally estimated. It was over $ 300 cheaper! Who does that? They could of just charged me the higher amount and I wouldn’t have known any better. Also they replaced roof and windshield trim that really was more of a body shop or dealer repair and did it right. The mechanics there know what they are doing and so do the service managers in the front. Craig was the service guy I dealt with in the front and he was great. I have found my mechanic shop that I will be taking all of our vehicles to from now on.

This place is great! Here’s why: The Wednesday before Labor Day I drove south about 120 miles to our offices in Marlton, NJ. When I was leaving at the end of the day, my car’s engine wouldn’t start. I turned the key, but it wasn’t turning over. So here I am, a single woman with a dead car and no one close to me to come assist. I remembered driving by a Pep Boys on my way in, so I looked them up and called.
Thank God Steve answered the phone. I was stressed that my car croaked and the possibility of not leaving until the Friday of Labor Day weekend was looming. The idea of having to pay hundreds of dollars to have my car towed was also of concern. Well, Steve was AWESOME! He was relaxed, informative and told me to call 1−800-Pep — Boys for a tow. It would be $ 40 and they would place it on my bill. When I explained to him what happened with my car, he was talking to me like it wasn’t a big deal and his calmness made me comfortable-​I did not get that creepy feeling like they would take advantage of the single woman with a dead car.
Long story short, Steve called me when he got in the next morning, happily told me it was just a battery and an hour later I was on my way with a bill much lower than I expected.
Friendly, professional, so helpful and not a rip off! This was my first experience using Pep Boys-​though I often hear their commercials… I am a fan!
Thanks Steve!

Great place for a oil change or repairs. They don’t try to rip you off youll get a price upfront & they’ll even try to save ya a lil money. Best advice would be to call and setup up a appointment less waiting that way.

2 Speeds Slow & Stop!!! 2 plus hours for an Oil Change
Place is great for tires!!! But I will never go hear for an oil change again!!!
I sat in the waiting room waiting for my car to get an oil change which usually only takes 15−20min per car. So I went and sat in the waiting room thinking maybe I will here for 30−45min. NOT SO MUCH!!! It took 2 hours plus for an oil change!!! Yes 2 hours! You know why? Because the guys that were doing the oil change in 2 of the bays had 2 speeds! Slow & Stop! Myself & another guy who was sitting in the waiting room watching them do oil changes on a few others before mine. It was like watching paint dry or grass grow! I guess that’s what you get when you go to a place that has workers by the hour & not by the car. Is this mechanic basic 101?
Booking an appointment on line also doesn’t mean anything!!! I made an appointment too!
I will stick to the dealer or a wash & lube type place! O and they also have no respect for your car! My car was returned 2 hours later with a steering wheel that had grease/​dirt all over it from the mechanics hands!

I purchased 4 tires online and had requested they be shipped to the Marlton Pepboys. Unfortunately, the order didn’t go through as promised so when I showed up for the tire installation, not all the tires were there. John at service was able to get me a complete set of tires from a different state and even compensated me for the inconvience caused by the issue with the online order. John was a great guy to work with and kept all his promises. The tech who installed the tires did a great job. I would go back to this Pepboys store for tires. In the end, the deal worked out better than having tires shipped from tirerack to an independent installer.

Scheduled an appointment at 8 am an my vehicle was not pulled in until 9:15. The customer service and work ethic is sub par. I highly recommend not patronizing this business.

Great for parts and accessories but terrible for service. U need a tire, fine they have decent prices however they will try and sell u on unnecessary extras such as tire insurance. Lol they tried to sell me on an alignment without even seeing my car. It was still in parking lot. They ARE NOT CERTIFIED MECHANICS! Any kid right out of h. s can work there. I trained these types of kids at another establishment near by. Some still screw up oil changes. I would never recommend them for any real mechanical work. Wiper blades and light bulbs fine but anything other than that no way.

A-​OK. Not blown away but it will do in a pinch. If you are getting service done, prepare to wait.

I came here once and these guys were great! My tire was completely flat one Saturday and, at first look, they thought I would need a new one. Steve (who was VERY helpful) initially told me the wait would be probably 5 hours because they were backed up. I understood and I left my car to be fixed. About two hours later they called back and said they didn’t need to change the tire and they were able to fix the damaged area! When I came in, Steve told me not to worry about the cost and just sent me on my way! They have amazing customer service, were very professional, and honest about the services they were providing. Thanks Pep Boys!

So, I’ve been looking around everywhere for someone to install my tires, rims, and tpms sensors. Without having to pay the dealership an arm and a leg for their service.
So I called varies auto places to try and get a quote but, no one seems to be able to do it for a reasonable price. And not trying to call any places out there but, discount tires is very inconsistent. I called them 3 times asking if they did tpms sensor install and 2 of the 3 times I’ve called they said no. So that def. through me off. So they were out of the question.
Not ever being to or dealing with Pepboys before i decided to give them a call and see what they could to for me. A sales rep by the name of Steven answered the phone and ask me exactly what I needed done. Gave me a few quotes and told me to come in to get a better estimate so he can better asses the situation I’m having.
I finally get to the shop and met with Steven who was really good to work with and showed him my rims tires and tpms sensors. Called a few of his mech guys out to look as well and said, for everything it would run me no more than 106 dollars. I was shocked with the price and had to ask him to repeat it. That was the best deal i r heard all day. Unfortunately I wasnt able to do it that day but he told me to come in any day between mon-​thurs. and he can get me in. So I came in the next day and he had Ben one of the mechs handle my job. I was worried at first because this was the first custom job they’ve done for a 2012 Toyota sienna to try and install 20“rims and set the tpms sensors as well. But They were able to complete everything with an hour-​ish and drove off like I was driving on stock rims. I didn’t feel any difference on the handling or vibrations. I’m glad I decided to take my vehicle there and have them handle everything. I would reccommend this place to anyone. Talk to Steve he’s there between mon-​thurs. if your in the military don’t forget to ask for that discount.