Jamaica Bay Inn

Went up with a group of co-​workers for a work event with little notice and was blown away by how accommodating Jamaica Bay Inn was. From an incredible greeting by the front desk, even with a late night check in, to the impeccable hospitality from both service and management. We will definitely be choosing this hotel for future L. A visits (both business and pleasure). The property will blow you away and it is conveniently located near LAX and has easy access to both the west side and downtown.

This place blew me away as far as service goes and their attention to detail. I was a nervous wreck when I called this place because this is where I planned to proposed to my now fiancé, right in the back of their hotel in front of mothers beach. The front desk service was impeccable and they helped me out with my plan and we executed it to a tee
They helped my caricature artist set up, they got me a florist to decorate my room, and on top of it all they sent me a bottle of Pinot Grigio on the house.
The hotel is extremely clean and brand-​new. The bar and restaurant and patio and their backyard with the pool on the sand is an amazing set up and area. I live 20 minutes away and it made me feel like I was on a vacation far far away

From the moment we arrived we felt welcomed.
We decided to have lunch at the Beachside restaurant. Lance was a great server and suggested a few items, my DH has the French onion soup and fish tacos, I had the breakfast burritos since brunch is served til 230. It was all so yummy, and we’ll prepared.
Our room was clean, spacious and looked over the bay area. I have found my new favorite place for a quick get away.
A+ to staff and management.

Our company held a corporate meeting in the hotel’s «Barbados Room.» Jeri was our on-​site contact and she made sure all aspects of our event — from AV equipment to catering — were seamless. Jeri is amazing! Highly recommend!

We like this hotel so much that we regularly stop here on the way down from the Bay to visit family in Orange County. That’s right, we stop an hour short to stay here.
It is spotless. Our kids crawl around on the floor; no problem. The staff is nice. Everyone always has a smile, even when it’s obvious my 4-​year-​old is tracking in sand on his bare feet.
The best part is the location. It is right on Mothers Beach in Marina del Rey. How lovely to walk out of the hotel and have a no-​wave beach and fun playground right there. How lovely, after hours of driving followed by an hour of traffic, to not have to drive anymore. You are here already. Play through sunset. Wake up early and play through sunrise.
I highly recommend this hotel to those with young children.

The resturant is a special hidden gem. I don’t think anyone knows about it, but the food is superb, the service is great, and it’s probably the best view for any resturant on the westside. The mahi mahi tastes like Belize. It’s just wonderful.

Had high hopes based on reviews but extremely disappointed! Currently staying here and thankful to be checking out tomorrow. Where do I begin… The room has an odor, the toilet broke, our refrigerator did not work, there are K pod’s for coffee but no machine, had to ask for a hairdryer, and the air conditioning unit does not keep the room at a consistent temperature. Today when we came back to the hotel after being out all day our room card did not work. When we went to the front desk to inquire we found out that they had been keyed for the wrong checkout date. NO– would not stay here again and would not recommend!

HINT: If you actually want a room with a balcony, call them before you arrive!
Evidently it is «luck of the draw», and I was the last person to check in, so I got a corner room with a sideways glance of the marina. I had been looking forward to getting out on the deck for weeks, since I love just watching the ocean, especially at night — no such luck unless I wanted to grab a blanket and go down to the bay.
Very disappointed. The staff said I could call the next morning, and get a new room, but that never happened. And they seemed a bit dismissive.
I even would have been willing to pay some extra for a guarantee of a balcony (some extra $$, but not much).

I hate writing bad reviews but some places need to hear what is being said about them and maybe that will make them think a little! I was in the area with a friend and we wanted to grab a bite something casual. The hotel is cute boutique like and the restaurant seemed nice so we grabbed a table outside and well just thinking about the experience to write, is exhausting! Our waiter took the order and then we never saw him or anyone else again except for the busboy that delivered the food which was maybe 10 minutes later. The piña colada drink was horrible, all the plates had hair on them and the peppers were extra special, they not only had hair on the plate but inside the plate! It took 5 flag downs and me literally getting up to ask someone to come to the table and grab that awful drink they made and to show them the hair on the plates and in the peppers. Of all people who came to the table it was the manager… perfect. Showed her and she said oh no! Oh no? Thats it?! After she left it took another few flag downs for someone to even bring the bill but that wasn’t successful so I got up and went to the hostess desk where the manager was standing and I unleashed as calmly as I could. The worst experience ever and the last at this place. I will never return! The manager had the nerve to bring me a bill for all the food minus the drink and peppers! I looked at her in amazement like are you flipping kidding me?! This should be comped, its called customer service and the least you could do for this horrible experience!

What an AMAZING staff over at this hotel!!! My sisters had planned a surprise renewal of vows for our parents. My parents thought they were there for the weekend to celebrate my Dad’s 70^th birthday, but little did they know what we had in stored for them. Being that it was Labor Day weekend, the marina was full of beach goers. I then spoke with the hotel staff and managers about our little plan. They were so helpful in anyway they possibly could be. From a beautiful little spot for Mom and Dad to renew their vows, to supplying a few items to help out with the decorations. We were truly blessed with their help. Truly a great stay, great view, and most of all humbling staff. Thank you again to those that helped us out that day!

Very nice and convenient place .
As well as very friendly staff and beautiful view. Keep up great work, will definitely recommend it to everyone.

This is, hands down, the BEST hotel I have ever had the pleasure of frequenting! I have stayed at some of the finest hotels in the world, in cities like Paris, Vienna, London, Munich, Amsterdam, Brussels, San Francisco, and New York City. Kudos to Drew Barry, the GM, who obviously knows what he’s doing. Kudos, also, to Asst. F&B Manager Sandra Ocasio, who greeted me with such kindness on my first night here, making me feel right at home — as though this hotel was my own private house! In fact, other than one very unpleasant encounter with another Assistant F&B Manager (who shall remain nameless here), this hotel DEFINITELY deserves a 5-​STAR rating! That other F&B Manager had the temerity to tell me that I am NOT allowed to take happy hour food up to my room. He needs to have his head examined — and then to find ANOTHER JOB. He does NOT belong in the hospitality industry. Period. Other than this sourpuss F&B bloke, the only other negative encounter was with one of the women at the front desk. It’s not worth further mention. I will, however, thmention that the ENTIRE staff are wonderful, always have smiles on their faces (other than the two aforementioned) really know how to treat their guests. Kudos to Angelica, Radyance, Ashley, Evelyn, Vlanca, Angela (all at the front desk). Also deserving of credit is CarlosTorres, the Assistant GM, who, like Ms. Ocasio, immediately made me feel at home! AND a shout out of gratitude to the valet staff, including
Vladamir, Roger, Jesus, and Walter (valets). And the entire restaurant staff, including Ferenc and Kenneth, both excellent servers
FIVE STARS!
Breakfast this morning, 9/​17, was DIVINE! Kudos to the host, Philip; to our server, Ian; to the bussers Diego, Remi y Pepe; to the runners Facundo y Marvin; to the line chefs Felipe y Cesar; and to the chef, Michael. You made it a WONDERFUL experience for us!!!
There is more! Restaurant server Robbie ROCKS! AND restaurant runner Remi is not only SUPERB at his job, but also a true philosopher. Pepe, another runner, is yet another crow jewel. And Mark at the front desk! !!!
And hostess with the mostest! Bonita Margarita! !!!
It just keeps getting better! I want to make this my permanent residence! !!
Some day I will figure out how to post pictures on Unilocal,lol

My father celebrated his 70^th birthday last weekend and I checked him and my mom in for the weekend. We had planned a simple dinner and in the process if this, I had the bright idea to also surprise him with renewing his vow with my mom. Long story short, the beach which I planned on conducting the ceremony was packed. There was no space, with no place and no time to waste. My sister walked over to the hotel and spoke to the manager who was Scott. She proceeded explained our dilemma and thankfully he allowed the ceremony to be held in the center of the garden up on the little hill. Let me just tell you how relieved and at the same time excited we were. This is excellent and beyond customer service at its best. I can’t thank u enough for the kind gesture and understanding how important this was to my parents. They are also cancer survivors and I’m so thankful that they had this opportunity to renew their vows. It was a breathtaking view and everything was perfect. The room was superb and front desk was friendly and always came to our rescue when needed. I would be suggesting this to all my family and friends, God bless u Scott and the rest of the crew, u all Rock!!! Thank u so much Scott for your understanding and forth right to accommodate our little simple yet unforgettable memory of their re-​vow and his 79^th birthday.

This uniquely beautiful boutique hotel is well and expertly staffed by such wonderful people as GM Drew Barry, sweet, nice, front desk girl clerk Radyance, excellent housekeeping staff, swell cooks and bartenders… all of which it doesn’t even really need, due to its prime, lovely setting on the Marina and beach cove. Sublimely beautiful sunrises, sunsets, setting, and friendly service. We can’t wait to go back. This place has it all, and beat the heck out of our other LA hotel stays.

We are in town for a wedding and booked a city room over 5 mo ago. First room they gave us was directly off the elevator and knowing the noise would be an issue asked for another room, they gave us a room without a balcony (which we accepted) and the room was awful. We were at the end of the hall which one would think equals quiet except their is a door which exists to the outside and another wing. When they showed me this room I was told no one used this door and it would be quiet, I later found out this was a noise problem area… Why move me from one noise problem room to another?
The problem was not the people using the door but the door itself, it slams and rocks the room. The door is broken and they don’t care to fix it, furthermore the lock on the door doesn’t work so anyone can access the building at any given time. The people in the room across the hall also asked to be moved (they had a water view) and they were moved no problem… I however had to fight for a move.
Turns out They have 3^rd (unadvertised) option for a room which is what they call a partial view room… So they gave me the «upgrade» at no additional cost. By the time I learned about this option I was really irritated as I felt like they were playing games.
New room was fine except door did not lock no access key needed! Same as the broken access door on the 2^nd floor, so we were displaced for the repair which was during breakfast. After breakfast we found both the men’s and ladies restrooms to be closed. Cleaning and closing the restrooms during meal time is an interesting choice. After waiting an pacing for 15 minutes I was in tears because I needed a bathroom NOW (have a medical problem). The one woman who closed both bathrooms for cleaning spoke no English and refused entry.
The noisy room by the access door had several things broken. The safe had no door. When you put clothes in the dresser the drawers slide open, knobs missing, broken utility plates and the refrigerator door was in backwards and to open the door the whole unit practically slid out onto your feet… minor annoyances. Partial view room also missing finishing touches… The most dangerous is no outlet cover on at least 1 of the electrical switches… No kids so we are fine.
Front desk has made us feel like we are an inconvenience to stay here. Manager didn’t seem like he cared and just offered explanations for their poor performance which was just maddening because offering excuses doesn’t fix the problems. i.e., closing bathrooms during meal time for cleaning is a liability issue… Think he missed the point, poor timing!
Breakfast has been good; we found the wait-​staff to be personable, attentive and enjoyable.
Bed is comfortable, desirable location, A/​c works well, shower pressure is fair, Internet connection is unreliable. Metal shower handle just fells off fell off when trying to turn it fortunately missing toes. Jamaica Bay Inn is in need of some serious TLC, all said next visit will try someplace else!

Today was terrible!
Slow service. Had to wait almost 35mins after ordering and people who came in and was seated after us, were getting served before us. On top of that, my friend ordered a GF turkey burger but they brought it with two fried onion rings on top of turkey patty. When she asked she can’t have anything gluten, the waiter said yes, I’m sorry I’ll go back to the kitchen and tell the cook.
He comes back 15mins later with the dish and she asked is it the same patty, he said yes, we just took off the onion ring.
If you ask for an Gluten Free item from menu, you would think the waiters and cooks have the knowledge of a gluten free!!! I don’t think I’m coming back!

Terrible service. We’re told 35 min wait. Over an hour later we still weren’t seated. The hostess wouldn’t tell give us an updated time estimate. Meanwhile, there were numerous empty tables. Finally we spoke to a manager and got them to sit us at one of the empty tables but nobody came to even give us menus. People next to us were saying that they’d been seated for a long time yet still nobody had taken their order. So we left. The food is fine but not worth the terrible service.
If they’re going to be extremely busy for weekend brunches (which, it seems they are, because something like this has now happened to us two weekends in a row at this place) then they need to staff up appropriately and make use of all their tables, because, as a patron, it’s incredibly infuriating to wait for sooo long while staring at a patio of with a half dozen empty tables. Especially after being given a horribly inaccurate estimate when we put our name in.

Horrible customer service at the front desk. The manager was rude and moved our rooms to be next to the cleaning service room and we could hear everything. They were over booked and didn’t have enough king beds for us so since we said something I’m assuming that’s why I got this room. We booked months in advance and via the phone with a representative. If you can get the room you paid for it might be worth it but I’ll never take a chance and book here again. The only positive thing I can say is the young girl at the front desk did everything she could to be helpful and I do appreciate that. However I will never stay here again and warn people not to stay here as well.

I’m here for spring break with my 3 friends and I wouldn’t have wanted to stay anywhere else. The rooms are spacious, comfortable, and clean! The staff is so friendly and always making sure you’re satisfied with your stay. The food was amazing. I usually never eat at the hotels I stay at, but this food was fresh, flavorful, and delicious! It’s right on the marina with a patio where you eat. The rooms have balconies. They offer paddle boarding for 25 $ and they give you a voucher for it for a discount! This hotel was amazing and I plan on going back VERY soon.

Clean, comfortable rooms, quiet, decent views, great location, decent restaurant and bar located beachside. Good service. I was not displeased.
With that said, I will now go into the negatives… which really weren’t negatives so much as minor irritations.
I am the kind of gal who appreciates a nice, hot shower… Preferably just below scalding, with good water pressure… While the shower looked inviting enough with a clean, and modern feel, it just didn’t cut it… The water was barely a trickle and never got warmer than lukewarm… And being a girl with long tresses, I was left wondering whether or not I would be able to rinse all the conditioner from my hair… It sent me into OCD mode and I was left fanatically trying to rinse every last bit out of my hair. You girls with long hair know what I am talking about… But really more of an annoyance than a real problem. Though it was reported to me that my room wasn’t solely afflicted with this problem.
Issue number two… The hallways are like a labyrinth… Two different elevators to find my room… Though I must take into account that I have no sense of direction whatsoever and would easily find myself lost if it weren’t for modern GPS technology. So this is not so much a complaint as it was a minor annoyance at having no internal compass to rely on… Hallways are also a bit eerie while walking to your room alone, late at night…
All in all it was a comfortable, and relaxing stay. Would not hesitate to stay here again…