The Ritz-Carlton, Marina del Rey

Great spot for drinks. Awafully quite. Good drinks, decent food, ambiance in set just right, but no action.

Solely reviewing the catering, as we just had our daughter’s wedding reception here.
There is a major need of improvement, no one enjoyed their food and I just learned today, 2 weeks after the wedding that 4 of the guests never got their dinners and were told that there wasn’t any food, so they were given a salad.
Is this really the Ritz?
So to continue, our table of 10 were presented with cold entrees and I’m talking filet mignon, chicken breast and sea bass. Two out of the table who ordered fish were given a steak and a chicken and told that there was no more fish.
Wait staff is not interested in customer service and NEVER was there a manager or anyone to come around and check on the guests.
I am a caterer by profession and my business would be closed if I operated like this.
I strive to educate my staff and they are instructed to engage with guests and know everything about what they are serving to guests. So when a waiter answers my question about a sauce alongside a passed appetizer by telling me that it’s a green sauce, I have to execute extreme self control not to lose it… Really a green sauce?.. the only thing I could tell about the sauce on my own was that it was GREEN… ughhh.
So why come here? Your guests will love the location, it’s on the Marina after all. BUT if you love food and care about a decent culinary experience for your guests, you will not find that here.
IN NEED OF SOME SERIOUS HELP… shameful on the Ritz and unlike anything I’ve experienced at any other Ritz location.

Another amazing stay at the Ritz. You can’t find customer service like this anywhere. Valet, front desk, pool service, the Cast and Plow restaurant, you name it. Rooms are very nice and modern with a beautiful view over the marina. The pool is huge, clean and also overlooks the marina. The drinks are a bit pricey. $ 12 for a smoothie but I still ordered them because it was so nice to have service poolside. The spa experience was pleasant although the masseuse was not the best. The eucalyptus steam room made up for it. I didn’t want to leave the hotel very much because it was so relaxing and the pool was nice. It is a nice oasis in the busy and not so clean Los Angeles. We will be staying here on our next trip to LA.

Mediocre for the price…
Upon check in, we used valet for the car and no one offered to help us with our bags (not that we needed it, but in a place like this I’d at least expect a bag trolley called). Checking in to the room was the same experience. We mentioned we were here for our honeymoon and they gave us some champagne, which was very nice and appreciated, but a little hard to juggle while carting our bags. Megan, one of the front desk girls, was very helpful and informative.
The rooms are spacious and well appointed with a cute little balcony. Ours overlooked the marina, which was really nice.
The concierge was very helpful when we had questions about where to go for a boat rental or good lunch.
The next morning we decided to have breakfast at the restaurant in the hotel, the Cast and Plow (see separate review). Good food, mediocre service (our waitress was great, but the hostess was not), high prices.

This is the best lobby for chillaxing. Plush and comfortable, bright and cheery this lobby just invites you to snuggle in. There’s several seating areas and plenty of outlets for plugging in a laptop or charging your phone. This is a great place to catch up on work or just relax with a great book. Do not skip the op to dine there as well. Cast & Plow has an incredible menu and the bartender knows how to pour a gin martini. And the view can’t be beat. The hotel lobby overlooks the marina, sunset over the sailboats is a real treat!
Read our reviews on our site!

Can’t beat this hotel. Right when you pull in, the staff welcomes you with a warm greeting. These people are trained to a T. They know how to make patrons feel welcomed with their «absolutely», «my pleasure», and «welcome back» constantly. These are the small things that set The Ritz aside from the rest.
Clean, comfy, magnificent views of the Marina are just a few of the perks of staying here. Not to mention professional teams of athletes staying here.

Stayed here for the weekend as a getaway w my husband.
The hotel is very nice and very clean. Rooms were spacious and up to date.
My rating is for the service. They just don’t have any. The food in the restaurant was not very good. Staff wouldn’t let me check in because the reservation was under his name. They made me leave my things outside until I was checked in. I finally convinced them as Platinum elite members this wasn’t acceptable. They told me 10 minutes. I waited over 30.
Will not only never stay here again but I won’t stay in a RC again either.

Very nice property. Our room was clean an spacious. The staff was very eager to assist.
We enjoyed watching the sunset over the marina.

In plan English horrible. I was so sick, I had trouble breathing. Finally after my son and daughter got a small door in the room open. What we found was horrible.

Preeetty, Pretty Good.
Cost:$ 350/​night
Vibes: ³⁄₅
Décor:3/5
Staff:4/5
Location:3/5, ⁵⁄₅ if you have a boat at the dock
I don’t have a lot to say about it. For me, it’s a strange location. It’s where you want to go if you’re an out-​of-​towner that wants to stay close to the beach, but away from the Venice madness. I’d rather be in the thick of things when I’m outside the hotel and come back when I need the seclusion.
Ideal for:
Work and play
Have a boat @ the docks
Secret meetings
I got some work down on the back balcony. Pic attached

We booked a room last minute to celebrate a very special occasion… our elopement.
I am so unbelievably disappointed in the room quality and customer service.
We were «upgraded» to a better room upon check in, which housed the «door to narnia» that you can see in the attached photos.
When I inquired as to what the heck that was at the front desk, I was told it’s in all of the rooms but «shouldn’t have been open!». I politely asked for the room to be moved, and at this point was offered one of the renovated rooms. Apparently prior to then, we were not deserving of a room that was renovated.
Upon moving our items to the renovated room, we were overcome by the sound of yelling and swearing from the room next door. In tears, we went down to the front desk only to be told «well, I don’t think that the room next to you would be making that kind of noise». If only I could upload sound clips to Unilocal.No apologies, no empathy, nothing. We left and went home.
After this atrocious experience, I reached out to the RC customer service. A few days later I got an email back, a few days later than that I finally got a call from the hotel. I returned the call about a week later after suffering from a horrible case of laryngitis. I never heard back.
We’ve been staying in Ritz Carlton’s for decades in other parts of the world and are generally quite happy with the experience, but this is just atrocious. I stayed at a Doubletree hotel in Carson, CA a few days later and THAT was nicer than this Ritz Carlton!
All I wanted was a refund for the hotel room we didn’t stay in and maybe, just maybe, an apology. We have received neither of those things.

I’m addicted to staying at Ritz-​Carlton. I’ve always been impressed from the one in Maui to the ones in San Francisco & DTLA. Spent a weekend here to get our R&R on. Such a beautiful hotel in the middle of Marina del Rey.
Oliver was the first to greet and guide us when we arrived. It is always nice to be welcomed by a happy smiling face. Check-​in was a breeze and they even let us check-​in early. We had access to the club level where we were treated to a plethora of snacks and drinks made to order. Edgar hooked us up and helped us find our way to the gift shop where we purchased a few essentials such as a bikini and other supplies for our cabana.
At the pool we were assisted by George, Sharron and Brittany who kept us fed and hydrated. There are only two cabanas, so if you want one you need to reserve early. The pool was nice but most of our time was spent relaxing in the cabana.
The room was superb and the room service was excellent. Can’t wait for my next stay here.

5 star experience from reservation to check out. We wer attending a Good Friends Birthday on local Yacht and the Birthday Girl and her Husband and Myself and my man stayed here.
We had a poolside cabana that included champagne, 40″ flat screen TV beverage fridge filled with water & soft drinks. We were treated 5 star First Class every step of the way here. The staff is just wondeful. Jeff is a super nice guy he will help you navigate around the hotel and sent my friend a great bottle of champagne for her birthday to us at the pool.
Fast service in the bar area at the pool and at our cabana but the food at the pool Meh. We did have our own chips and they didn’t balk at us for having our own so not sure how far you could push that envelope but I’d certainly ask if you can at least carry in from the plow restaurant .
The rooms were nice but much smaller than they appear in their photos. The room was clean and we didn’t have any issues with the bed, plenty of pillows, robes were adequate, bathroom was large enough with a big vanity space for me!
Sunday Buffet & Brunch: BRUNCH is seperate from the Buffet. Buffet stars early, Brunch doesn’t begin till 11:30. We arrived at 11 and decided on the buffet with your breakfast package we had an $ 80 food credit. We only used about $ 70 of it. Too much fun the night before to have any champagne or bloody marys. so we skipped those at breakfast. Coffee was really good, strong flavor and had the coat your tongue yummy feeling of good coffee. The Buffeet has very few choices. Even the Marriott has more on their breakfast buffet, but It won’t kill my review.
Just Probably ONE OF THE BEST HOTEL EXPERIENCES EVER!

pretty hotel though needs some updating. Was a guest at the wedding. All the staff were pleasant enough. Would give 5 stars except the price is pretty high but it is Marina Del Rey. Would stay again!

Recently spent the weekend here with bae. We had fun as alwayyyyys!
The concierge level room is definitely worth it! The attendant made us yummy sugar free vodka drinks. We enjoyed the fruit, veggies and pesto pasta.
We decided to get a cabana and a couple bottles of Moët. Our Cabana attendant was great although I am forgetting her name… :)
Overall great service and great location in Marina.

Needs better up keeping for a Ritz Carlton.
Feels like any other hotel, not Ritzy anymore.
Attention to detail is key for charging $ 399+/ nite
Stayed here 1 nite, 3 stars rating for the price.
The staff tried hard, service was excellent!
The property itself is not Ritz grade.
Check out my pics.

This place takes you away to another location somewhere exotic, when in reality you’re just in CA by the marina but that’s how great the service is here. Have an anniversary? They’ll upgrade you to the Harbor King Suites with panoramic views of the harbor from the balcony and they’ll deliver champagne and salted caramel chocolates, compliments of the hotel. If that isn’t great customer service, I don’t know what is.
After spending the day at the pool, there was a knock on the door and I opened it to find them double checking if I needed more towels or anything else. I got extra towels, waters, body wash and shampoo. Pretty sweet, if you ask me.
Speaking of the pool, it’s nice but not a deep pool, it goes up to 4 ½ feet which means you worry less as a parent with your child in the pool. Plenty of seating and pool towels and you can rent one of the cabanas. The hot tub is nice as well and food and drinks can be served to you right there. Don’t forget your room key though, it’s needed to get in and out of the pool area.
We ordered some food poolside from the Waveside Bar and Grill and it took us about an hour to get our food, so once we received it, our waiter apologized for it and took it off our tab completely! We got chicken wings, salsa, fries and drinks for free! I thought that was nice of them, they didn’t have to do that by any means. We were just frustrated because our kids were starving and was getting very fussy. I thought that was wonderful service to make it up to us like that.
The bathroom provides you with cologne, perfume and deodorant as well. Let’s not forget the marble bathroom, it’s just so stunning, I can stay in there for awhile.
Valet is a little steep but if you’re going in and out, they can work out a flat rate with you, which I thought was wonderful.
Apples and blueberry water available for self serve in the lobby and when you need to check out but don’t want to lug your luggage around town with you, they’ll store it for you, for free.
Loved this place, we’ll definitely have to check it out again next year.

Staff are great. But you are paying for location. The rooms are ok but not Ritz quality.
The food is overpriced and the drinks are ridiculously expensive. The location is great and the pool is nice. Overall much too expensive for what you get.

Very nice hotel, but probably a lower «brand» of Ritz Carlton.
The staff was very friendly, and the front lobby area is nice and accommodating for just hanging out and relaxing.
I found the room to be nice, although the walls were thin. I had an older couple staying next to me, so I had to listen to the TV at all hours blaring. And, they were yelling at each other, not in vain, but because they could barely hear.
I am not sure the location is that great. It is not in great walking distance to good restaurants, although you can exercise around the property and enjoy the area.
Gym is great!

It’s simple– the Marina Del Rey Ritz is a timeless classic of service personified into a remarkable experience for each guest who stays at this fine hotel.
Of course it’s pricey and maybe by some standards over priced, but that’s no secret. It’s the Ritz for a reason and you must pay to play. Service of this caliber just doesn’t come cheaply.
We stayed for a night on a 7 city road trip from Denver to Santa Barbara and truly didn’t want to leave. It was all about the service and genuine care we experienced from every staff member at each corner of the property.
Zach checked us in and offered brilliant suggestions, incredible service, and from the first moment we were treated as valued guests. The same was conveyed by each bellman, valet driver, and the cleaning staff. It was just a delight to be a guest here at the Ritz.
Our room was lovely with a breathtaking view of the marina. The bed was heavenly. The entire room was set as a classic which needed no modernization. It was lovely and tasteful and a nice change from the ultra modern/​contemporary stylings most are offering.
One of the best aspects of this Ritz is in its absolutely perfect location! There are some of the best spots in all of LA located within just minutes of the property. Seriously the best beaches, amazing food, stellar shopping, and excellent access are all around the Ritz.
We look forward to returning soon and staying for much longer next trip…

Ich war gespannt, ob die wenigen sehr schlechten Kritiken auf Zagat stimmten oder die überwiegend positiven.
Ich war im Rahmen eines kleinen Meetings einer Organisation da. Wir waren ca. 20 Teilnehmer. Anreise nach LAX, das Hotel liegt nur wenige km nördlich des Flughafens und ist ohne L.A. Verkehrschaos erreichbar. Direkt auf der Landseite eines riesigen Yacht-​Hafens. Für einen Business Trip ideal.
Empfang, Koffer ausladen waren sehr prompt. Rezeption sehr freundlich. Leider war um 15:00 Uhr das Zimmer noch nicht fertig. Mir wurde angeboten, in der Bar oder draussen auf der Terrasse zu warten. Da ich gerade von minus 17 Grad in Pittsburgh kam, bin ich bei +22 Grad natürlich auf die Terrasse, die direkt an den riesigen Yachthafen grenzt. Getränke waren natürlich on the house. Und die Marina Stimmung törnt an.
Nach ca. 15 Minuten holte der Mitarbeiter von der Rezeption mich ab, das Zimmer war fertig. Gepäck kam 5 Minuten später aufs Zimmer. Zimmer hell und sauber. Stil: amerikanisch.
Der Bankettbereich wo unsere Veranstaltung 2 Tage lief, war hervorragend geführt. Es fanden parallel mindesten 5 Veranstaltungen statt. Die Mahlzeiten im Hotel waren sehr gut.
Sehr guter Fitnessclub mit neuester technischer Ausstattung, 24 Stunden geöffnet. Beheizter Aussenpool.
Das Hotel insgesamt nahezu perfekt. Ich habe keinen Makel entdeckt, auch wenn das Hotel sicher schon 20 Jahre oder älter ist.
Es ist nicht auf demselben Luxuslevel wie andere Ritz Carltons, dafür war der Preis den wir hatten aber angemessen.