Lowe’s Home Improvement of Maple Shade

Possibly the first time I’ve had a less than stellar trip to lowes in the customer service aspect…
Purchased a Worx trimmer a few months back and the safe guard decided to fall off. Ok, we got a warranty, let’s go see if we can get it fixed (works fine, did not want a new one).
Arrived at customer service, the lady kindly directed me to lawn and garden tools where I encountered John (name change to protect the less fortunate), the ‘specialist’. After explaining the situation, we walked down the aisle to see if we could find the equipment (quoted as saying they don’t even carry it), reviewed receipts which I thought I had, but did not have the correct one. He suggested drilling a hole into the frame to attach it. well. yea. but self modifications to equipment tend to void warrantys.
Asked if there was anything to do and I got quite possibly the best deer in head lights look. Directed me back to customer service where I asked if it would be possible to look up past purchases I had made with my Lowe’s card… kind lady from before said no, purchases made at Lowe’s could not be looked up despite the fact that the customer had used a Lowe’s card (not sure if that’s true, but if it is, get working on that).
At this point I’m about to find the sharpest garden/​power tool nearby and go Scream style on someone.
I ‘calmly’ ask to speak with a manager.
(Insert angelic ahhh) Enter manager Kim (played by herself). I again explain the situation and she asks, Well why didn’t he just fix it?! My turn for deer in head lights with caveman shrug ‘ungh’. She smiles and says she’ll take care of it. She leaves with the trimmer and comes back a few minutes later with a screw inserted into the slot that needed one.(no I did not have one that fit and figured they might have a proper piece to repair).
Moral of the story, any time you’re on the verge of going Mike Myers on a floor associate or ‘specialist’, just ask for Kim and let your worries melt away.

Nice job with delivery and installation of my appliance. A pleasure to experience this kind of service.

Customer service is hit or miss. One guy in the grill section should be fired, like c’mon really you are watching baseball on your computer while helping customers?! He was so out in left field! The cashiers however are sweet as pie!
The store is clean and kept in well condition. You can purchase Home stuff here, and they compete with Home Depot.

Ordered and paid for a door about 2 months ago, still waiting for installation. Lowes called (ray) and was rude and he didnt like my feedback on he hung up on me. What a perfect customer service!

ordered a washer. came the next day. pretty easy

The first guy in lighting that we talked to was not very helpful so we asked for someone else. Taylor came to our assistance and helped us with what we needed. Ask for Taylor, he knows what he is doing.

do not go! i went in for simple window treatments. they never called to have the measurements taken, customer service was clueless and honestly could care less. do yourself a favor and go to home depot in cherry hill!!! much better customer service and professional!!!

It’s absolutely amazing to me how often Lowe’s is capable of blowing Home Depot out of the water, across the land, and into a big dumpster.
Seriously. I needed a key duplicated. They did it on the spot. I wanted a house plant. I have a Lucky Bamboo hanging out in my window. A table lamp? Got it.
Sometimes, I’m tempted to go to Home Depot, as it’s closer to me, but then I re-​consider. Sometimes, stores are worth the extra five minutes of driving. This is one of them.

My negative experiences here have to do with getting help or service; first getting a propane canister swapped is totally uncoordinated; a few times I had to wait and remind them up to four times that I’m waiting for someone to open that little propane cage. And, finding items, in many cases at home improvement box stores the SOP is to take you to the item you’re looking for, here in most cases you’ll get pointed in some direction and you’re on your own. All n’ all, they’re convenient, and some of the staff are very nice, while the management I think needs works here and needs to be more pro-​active and visible on the retail floor.

I’m actually okay with this Lowe’s — they have a lovely garden section and we recently have spent more time there because I like their appliances, vanities, etc. much more. Their selection is solid.
As far as service is concerned, they get a Meh, along with pretty much everywhere else these days.

The only thing that works in favor of this particular Lowe’s is their location — right off I-​295 and next to a Home Depot. Otherwise, if you want quality service, I’d recommend the Voorhees location.
Basically we were doing our due diligence before remodeling all three bathrooms. We’ve hit every store in the area, including this particular Lowe’s. The selection is good and at times exceeds Home Depot with very competitive prices. However, it was difficult if not impossible to find anyone to help us and what’s worse, when we were ready to buy tile, they happened to be out of it and referred us to the Voorhees location (after they checked the system). Guess what? Nor only Voorhees location was out of this particular tile, but all local stores were, so I’ve no idea what exactly did the person at Maple Shade checked…
If you know what you want/​need and where to find it — this is a great place to go. if you rather get some help go to the Voorhees store or the Cherry Hill’s Home Depot.

I used to only go to Home Depot, since that’s what I grew up with, but in the past few years, the quality of their items has diminished significantly, and really, the only reason I go there anymore is because you can cut your own trim to length, rather than having to buy longer sections.
Anyway, the store is laid out bass ackwards, in my opinion, but the quality of their goods is much higher than Home Depot. There’s also usually a choice of grades, so you can spend $ 10 on a low quality item, $ 15 on a higher quality, and $ 25 on the highest quality. Kobalt tools are also a pretty good alternative to Craftsman or Snap-​On, and they’re much cheaper.
Lowe’s really shines in their plant department. They’ve got a great selection, and fairly good prices. Where they sorely lack is their customer service. Just like Home Depot, any experienced people they once had are long gone. The only people, it seems, that work there now are idiots. If you need to ask someone a plumbing question, you’ll never get an answer. It’s even more difficult to actually FIND someone to ask that question. I once ordered a custom door from them, at significant cost, and when it came it, it was COMPLETELY wrong. I had two wait an additional two weeks while the door was being made and shipped.
I digress… Lowe’s is a big box store with big box prices. You can get a bunch of different stuff there, just not answers. If you need answers, go to a True Value.

Always have better experiences here than at the Depot which is less than a mile away.
This one is situated somewhat oddly, but one nice thing is that if you go out that back side exit, you can get right to the Moorestown mall without going out to 38 again.
Their plant selection is pretty good, it is covered partly, like many Lowes that you might see. They also have self checkout in a couple aisles, which I hadn’t see in all locations.
Plus, once you’re done here, plenty of interesting places to hit for a bit afterwards that are nearby (Iron Hill, Pizzeria Uno, Yokohama, etc.).

OK, When i was younger, I could give a Hoot about Home goods, home Improvement stores, when you become a home owner, these places become a great thing! WTF? Sign we are maturing, priorities have changed-​LOL, but anyway. on my way home from great facial, I needed to pick up some some things. It was close to closing time, & instead of looking aimlessly around, there was a nice looking Guy, So I asked him to help me. He was GREAT! Of Course, being eye candy helped, but he knew exactly where it was, When i told him what I needed it to do, he knew exactly where & what kinds to get. Hey, smart & good looking too!!! Fabulous. Like when you go to huge store, and you can find workers & they know what their talking about. Like this store. house stuff, good spot !! Even though they were closing in like 10min. they were still as helpful.