David’s Bridal

Do not ever buy a dress in store at David’s Bridal, have the salesperson buy it for you online.
All sales are final at the David’s Bridal stores, but purchases through their websites can be returned. Try on dresses at the store, get the product ID, then purchase online (or have the salesperson buy it online for you).
Like all bridal stores, the accessories are fairly overpriced (especially veils). Etsy or BHLDN will give you something much nicer for much less.
I tried on wedding dresses during a time when the store was completely empty, which made for a pleasant experience. The bridal consultant I had was pretty laid back and just let me and my entourage do our thing, finding the dresses we liked in appropriate sizes. We purchased a dress and a veil (heat of the moment), and I hadn’t realized that all sales were final as my mother was paying. We bought the items as the store was closing, the next business day i called 20 minutes after they opened to cancel the purchase of the veil, and was told that the item was listed as ‘processing’ and could not be canceled. I could be given store credit, but not the money. The whole experience has left a sour taste in my mouth, and I’d really like to return everything, but cannot because I’m locked into David’s Bridal archaic sales policies.
DB brick-​and-​mortar stores really need to get with the 21^st century program like their website. There’s no reason they should not be able to take cancellations within 20 minutes of ordering. Other than that awfulness, my experience bridal dress shopping at this DB location was quite pleasant.
Edit: As vaguely referenced in the original review, I have obtained store/​merchandise credit for the veil since my order could not be truly cancelled. The store has already made it quite clear there is no way to «assist [me] further.» Hopefully, at the very least, the merchandise credit can be used for alterations.

Had a great experience here with irina! She knew what she was doing, very knowledgeable about everything going on! Shes worked there for 15 years so it makes a huge difference when the sales person is helpful and not pushy! i made an appt to come back with my bridesmaids :) Thank you

Very disappointing and disheartening experience.
Despite an appointment for myself and stepdaughter maid of honor, the salesperson barely gave us any attention and was no help at all aside from accompanying me for one minute at the rack and shoving two dresses of the incorrect size in my arms before rushing off to help others extensively leaving us on own own.
We went to lunch hoping we could get some assistance afterwards when the others had finished and the salesperson could have cared less that we left.
It took us until late afternoon to finally find two dresses (from Oscar’s summer line and it was nearly September) and alot of that time was spent waiting for our inattentive salesperson to get a few pieces of jewelry from the case and to choose our shoe dye which WAS NOT the color we chose. We literally were the last ones in the shop.
To top it off, she directed her questions to my stepdaughter although I reminded her several times that I was the bride. Very passive aggressive establishment and the only reason I could think of was that perhaps I was an «older» first time bride at 34?
Ladies, if you value your dress and wedding (at least one gal didn’t who bought a dress two sizes too small for her wedding the next day), please find a genuine dressmaker or dress shop, PAY THE MONEY, for the dress and experience as it should be.

Stopped in to get a bridesmaid dress and they were SUPER busy especially for a snowy day. I did not have an appointment and they were super accommodating to me I did have to wait a small amount of time but I didn’t mind since I didn’t even have an appointment. I was just really impressed with the customer service and how they handled themselves in such a crazy environment and still made me feel valuable.

Generic (inexpensive) bridal store that doesn’t look like it has been redone since the 80s. The manager is very nice and helpful (a FAR CRY from their terrible location in Deptford). One of the associates, Irina, is amazing. Irina can guess your size and suggest dresses that flatter your figure. I had another associate for another bridesmaid’s appointment, and she wasn’t anything to write home about. My wedding dress took 2 weeks to come in, and my veil was at the store within a week.
This isn’t Kleinfeld’s, but then again, you go here because you don’t want to pay those prices.
This store, like most bridal stores, tries to get you with alterations. DO NOT get your dress altered here. The bustles are impossible to do, and they are 2x the price of local (much better) tailors.

We stopped in here just to look for some bridal dresses. Most of the staff was very nice and polite but the lady who helped us wasn’t very interested or willing to help. Usually, well at least at all of the other ones I have been to, the girls are asking questions, and help you look for dresses you might like! Not here. Overall my experience was average, but I have been to much better David’s bridals in my life.

DO NOT GO THERE. Horrible store! Really rude. Everything in the store looks over used. Messed up on my sizes. One woman… Is super nasty. It’s worth driving to Deptford location. Deptford has more to choose from too! I’m hoping the three times that I went there… They were just bad days but sadly I doubt it.

I don’t even want to give this place one star. It was absolutely the worst experience I have ever had. We had one hurdle after another for my sister’s wedding. I never give a place a negative review but they were disturbing. Never once did we receive good customer service. Even when we called over the phone! ! It was absolutely horrible. They could never find our orders. They would tell my sister (the bride) she was wrong when it was their mistake and would never apologize after being proven it was their mistake. Instead they just seemed angry for being wrong. Even the way the employees acted towards one another was appalling. They would blame each other when something didn’t go right. I remember hearing one employee complain to a customer that she was supposed to leave by 5 (it was ten after 5) and made the customer feel so uncomfortable since she was keeping the employee late. That is not acceptable and that didn’t even happen to our bridal party. I witnessed that! I’m so absolutely furious with this place that I can’t even write out specific examples without fuming. I will encourage everyone to stay far away from this place. Not to mention. I believe their customer service is a problem with the whole company considering one of our bridesmaids lived in Georgia and they were really rude to her as well. David’s bridal needs to get their act together before the whole company goes downhill. They have something really great and accommodating here but they are their own worst enemies and are ruining everything they have built over the many years. It’s quite a shame.

The staff is amazing, helpful and will bend over backward for you. Monique is an absolute pleasure to work with.
That said, the selection is awful. There was not ONE dress in the entire store with sleeves, or even straps. No jacket options other than awful bolero sleeves. If you’re not into strapless mermaid trumpet gowns, you are SOL looking for bridal gowns at David’s Bridal. There was one awful dress that had a pretty jacket that they would not separate from the dress — you had to buy both, so couldn’t put the jacket over another dress unless you bought two. Having shopped at «America’s première bridal store» I now understand why so many brides are choosing nontraditional outfits, as I ultimately did, from a catalog. We are not one size fits all. Try giving your excellent salespeople something to work with that is not the same stupid dress with a little ruching in a random spot.

This is the worst customer service i have ever experienced. I went in saying my budget was $ 1500 — given that you’d expect to be put with a good salesperson to make sure they get a sale from the business aspect but the opposite happened I was stuck with Ms Maria. Went in with a 2:00 appointment and they were 30 minutes late, while you are there they have a time limit of 90 minutes so even though the woman wasted 30 of mine they made sure to kick me out right at 3:30. My sisters & mom pulled my dresses for me because we were waiting for so long. My sister even had to help me get dressed/​undressed a couple of times because the woman was no where to be found. It was absolutely awful dealing with Ms Maria — the times she was around she was pressuring me into a sale and once I told her that I wasn’t going to buy a dress that day (i was tired of hearing her sell me on every one) she was over the appointment. She was an elderly woman and was having difficulties even helping me in/​out of the gowns and was very slow with bringing me back dresses, on a time limit especially when shes late, every minute counts. My sister had to pull a sash off the display because once again she was MIA and got yelled at by some random woman working there. She kept pulling me dresses with things i said i didn’t want (i said strapless — she pulled one with the covering up to my neck, i said beading she came back with plan white nothing on it). Once i found a dress I actually liked it was 3:30 and she said she had to go to her next appointment and just left me standing there, didn’t help me out of the dress, didn’t thank me for coming in or congratulate me– just walked away and that was that.
I tried telling a woman at the front my concerns of how frustrated I was, as soon as a new customer came in she stopped talking to me completely & focused on them. She never once apologized or tried to hear me out. I am disgusted with this David’s Bridal and would never go to another location for the pure fact of how awful this place is.

I stopped in here on Sunday with my friend so she could look for a bridesmaid dress. The store was busy so I recommend making an appointment if you are going on a weekend. My friend can do any red dress as a bridesmaid so we just went in and started picking out dresses off the rack. Apparently, this is a no-​no and you must check in. The ladies working there were very friendly and let her try on every dress that comes in red. Yeah so we were there for a while. And they have a huge dressing room.
The best part about David’s Bridal is that they have a range of dress designs in various sizes so you can get an idea of how the dress will fit. And the prices are great. Some of the dresses do seem kind of cheap but you get what you pay for.

I was sooooo pleasantly surprised by the service and the selection in this store. I already bought a wedding gown at another bridal shop a few months ago but changed my mind about the dress and wanted to look around some more so I made an appointment at Davids in Maple Shade. The minute I walked in the door I was greeted warmly by the manager and felt like I recieved the five star treatment the entire time by all the staff I encountered. The person assisting me in finding a dress was named Robin and she was THE absolute sweetest, kindest, must helpful person I could have asked for to help me that day. Not only was she a big help but so was the seamstress who was just as helpful and kind that day. Everyone was so kind and professional and I couldn’t have been any happier with the experience. This dress shopping day was even better than my first and I knew for sure I had found my dress this time. When you decide on a dress they take a video of you with your phone, ringing a gold bell, in your dress. That’s such a cute touch and something I would have never thought of so I’m so happy to have that little video to remember such an awesome experience! I definitely recommend this store… and ask for robin!!! She’s a sweetheart!

First of all, I was not planning on visiting a DB, but had booked an appt at another salon in the area, so figured «what the heck». BIG MISTAKE.
If I could give this DB a 0 I would. They do not listen to what you are looking for, they pressure you into signing up for their credit card, photographers, etc blah blah blah. Dresses are horribly cheap and the high pressure sales tactics were HORRIBLE. Do yourself a favor and run far away from this place unless you want to receive spam emails and phone calls from «approved DB vendors» for weeks after your appt.

Horrible service. I went in with my friend who is getting married and we were actively ignored. I wound up pulling dresses for my friend. The sales people saw me go back and forth with different sized dresses, multiple times, and said nothing. When we were getting ready to leave, my friend asked what the process was to put a dress on hold and the girl asked us who our consultant was. My friend told them that no one spoke to us, everyone ignored us, so she didn’t have a consultant. The girl at the counter was shocked, but we were already on our way out.
Save yourself a trip and do not go to this store.

My salesperson, Bettianne was really what made my experience here great. I was not sure what to expect but she was sooo patient and truly sweet to me. The dresses were not my favorite and I found a flashier one for cheaper elsewhere. Shopping around is the way to go but David’s Bridal was a perfect starting point.

*My review is strictly for this location– Corporate has been nothing but amazing with trying to fix the issues* I actually wish I could give this particular store 0 stars.
I wasn’t even going to write this review because of how responsive corporate was, until one of my bridesmaid’s had ANOTHER issue with this store.
So Brides Beware– I was not expecting to have an amazing experience here, but I was expecting a half decent one. I made an appointment and arrived on time with 2 of my bridesmaids to be given a sales consultant who was also helping out 4 other groups of women. I started to tell her what we were looking for, and instead of listening, she pointed to 3 rows of bridesmaids dresses and told us to start looking while dashing off to help another group. Fine, we’re all self sufficient women and can look through racks ourselves.
When I found the «consultant» to tell her we were ready to try on — she looked at what the girls had in their hands and said she doesn’t really allow girls to go in the dressing rooms without at least 3 dresses each. So we grabbed a few more knowing we had no intention of trying them on just to be allowed in the fitting room.
Once my girls were in the dressing rooms, the sales «consultant» proceeded to complain to me about how much she hates doing Bridesmaids Dresses and she was hired to be a Bridal Consultant and there is no real money in it for her to help with Bridesmaids since the commission is smaller. .While my girls were trying on dresses, I had to listen to this «consultant» go on and on about this issue.
We found a dress we liked, and wanted to try on a similar style. The consultant asked me why and I explained my sister wanted a dress with somewhat of a strap to it. She asked me why my sister wasn’t there then to try it on. At least 4 times during our 30 minute appointment, she kept telling me I needed to get all my bridesmaids into one store to be able to purchase the dresses I explained multiple times we are visiting a David’s Bridal because this is not possible as every girl lives in a different part of the country, and the people who COULD be there already were.
We finally decided on two styles of dresses and I explained to her that my mother would be visiting a store in Northern Jersey with my 2 sisters to try on the styles and make a final decision if these were going to be the bridesmaids dresses. Once again, she told me they should be coming down to this store so they can try on the right styles and when will I be making another appointment?
understand needing to make a sale– but making your customer feel pressured into booking an appointment with every bridesmaid despite being told multiple times that it was not possible should not be a standard within a store.
The most recent issue was when my Bridesmaid received her dress and tried it on and found out it wouldn’t zip up. She tried on a particular size in the store and came back another time to order it. When she did order it, she told them she tried on XYZ size in the store so she’d order that. Not once did they think to mention to her that the sizes in the store are usually stretched out from so many people trying it on and she should get measured to find out what size would be a true size. Luckily, they did not give her much of a hard time and exchanged her dress for a larger one.
I will say the Store Manager at this location along with Corporate called me to discuss this issue in significant detail and to try and resolve the issue. I will give them credit for realizing their employees mistakes and trying to make them right– but overall, I found the experience to be horrendous.

The hardest thing for me about this David’s Bridal location is actually getting to the store! Ahh, New Jersey, land of no left turns. My first couple of visits had my GPS confused and my eye even more confused. And I am pretty sure I confused the nice folks in the limousine service place next door, as I illegally turned into their parking lot and maneuvered my way into David’s parking lot (the wrong way) a couple of times. Then I figured out how to get there without breaking traffic laws (I think.) Basically, you can see this location from route 38, but it’s really on route 73. Sorta. You have to go on route 41 to even access 73 to get to it. That makes a lot of sense, right?
So you have the drivers and the bridesmaids and the brides and mothers hanging out in one convenient place. Talk about elevated stress levels. You can cut the tension with a knife in there. And it’s no wonder! I am not sure anyone really and truly wants to be there. Even the brides. Because let’s face it: shopping for bridal wear is a pain in the rear end.
I have found that this location is very helpful and the staff has been nothing but nice and knowledgeable. It is somewhat awkward at times because they do tend to leave you in the dressing room by yourself with the dresses you are trying on for a long time. My first visit, I was in the room with my dress on and ready for inspection for at least 25 minutes until I finally walked myself to the front desk and asked where my consultant went. My second visit, I knew the drill so my MIL and I looked for the consultant right away. She was nowhere to be found so we wound up working with someone else up front to finish the appointment.
They are really nice about emergency situations. I ordered a dress in one size at first and then a few days later realized that I needed a different size. We called and got an appointment for the next week to do an even exchange. It was very nice of them to accommodate us like that. It would have been a disaster had the original order gone through and we would have had to do a lot of alterations that probably would have cost a fortune and ruined the dress.
If you don’t like cookie-​cutter, «factory» bridal salons, then this is not the place for you. But as far as David’s goes, this is a great location. So long as you find it.

I’ve probably been watching too many episodes of Say Yes to the Dress. That must be the reason why walking into David’s Bridal felt like walking into a time warp back to the 80s. The cheesy music, the terrible décor. Kleinfeld’s twas not.
My visit was specifically for bridesmaid dress shopping for my friend’s wedding. Our sales rep was somewhat helpful. I’m not sure if she had other appointments at the same time or what, but my friend’s mom actually did a better job retrieving the correct dresses and the appropriate sizes for the bridal party.
The common area in the dressing room was a bit tight, with only one large mirrored area for everyone in the fitting room to share. The individual rooms were quite roomy, however.
I felt like the bridesmaid dress selection was a little weak, but they did have tons and tons of wedding gowns. Erin F’s experience as a bride-​to-​be was quite positive, and I’m kind of a novice when it comes to these matters. I’m curious to see how this store would compare with others in the area.

I have to say — this review is for THIS LOCATION of David’s bridal — not the entire franchise.
The first time I went to David’s was to shop for my wedding dress. I had an appointment. I brought photos of dress styles I liked. The women helping me (Betty Ann) was NOT helpful. She brought a few dresses and then disappeared for long periods at a time. My maid-​of-​honor and I went walking around trying to find dresses we liked. We got yelled at by a store employee who told us that Betty Ann should be carrying the dresses for us. (But we couldn’t find Betty Ann!) When Betty Ann eventually brought dresses to me, they were in no way similar to the dresses I had shown her pictures of (I said «no ballgown» and she brought the biggest ball gown I have ever seen). She proceeded to disappear again. We eventually left.
(Btw: I went to a different location several weeks later and I had a wonderful experience.)
I went back to the maple shade location to shop for bridesmaids dresses. I had two of my girls (both from out of town) with me and again, I MADE AN APPOINTMENT. We showed up (on time!) and for 45 min no one helped us. We retrieved dresses we wanted to look at, found an empty pair of changing rooms and I ended up hunting around for some of the clips to fit the dresses on my bridesmaids myself. After an hour, (still no one helped us!) we had a few questions about some of the dresses. I asked at least 3 sales associates for help. They all said there «were getting it». Almost 30 min later, and several trips to the front desk to say we needed some help, finally the «manager» came in. While she was perfectly ok, she was clearly just interested in answering our questions about a few dresses and getting back to her other work.
Now here comes the part where I get really mad. One of the questions I had asked the «manager» was if they had a dress that we saw in the catalog. The manager said «no we do not yet, because it’s new. We may start to carry it in December or January in stores.» Ok fine. The next day I dropped by (without an apt) just to show my fiancé the dresses I was considering for the girls. Lo and behold — the dress mentioned above was in the store. Multiple colors and sizes available. The «manager» either was NOT a manager and just had NO idea, or was too lazy to go and get it.
Save your time and drive to a different location if you want to shop at a David’s. This location is an embarrassment to the David’s establishment. It’s a shame. I am actually going to order my bridesmaids dresses from David’s but I’m going to place the order through a different location.

David’s Bridal gets a bad rep, I know. After my maiden voyage to look at wedding dresses, to DB’s NE Philadelphia location, I was downtrodden, figured I was left to pay boutique prices. However, after one failed attempt at trying on my dream dress at a boutique in Haddonfield, only to find that it made me feel stumpier and lower to the ground than I’ve ever felt in my life, my life companion, Elizabeth B. and I made an impromptu run to DB’s Maple Shade location, near Cherry Hill Mall.
Upon entering, I was greeted with a large, open space, spacious and organized, and the exact opposite of the NE Philly store. Still, I was reluctant, and told the front desk girl I was just browsing. Wanting to make up for the morning’s Haddonfield bust, I figured why not try on a few things? Found a couple of items that caught my eye and was paired up with Alia, who was EXCELLENT. She wasn’t pushy at all, respected my budget, and was honest. She was a great listener and I felt comfortable dropping trou in front of her, and letting her strap me into a long-​line corest/​bra contraption. I tried on a dress that I had my eye on from the first time I saw it online and I loved it! Also, found one random discontinued dress on the rack that happened to be on super discount and in my size and more reception-​appropriate. I wound up buying both, for less than half of my total budget.
Based on all of the other reviews here, I see that a lot of people have had a tough time with this location, and I can see how that’s possible, having encountered one slightly prissy older sales woman on the floor, but Alia is a diamond in the rough. As for the quality of their items, I have no complaints whatsoever — as far as the items that I purchased, the quality of the fabric and embellishments is equal to that of the designer items I saw earlier at a «real» bridal salon. For a budget bride like myself, this turned out to be a perfect location. Recommended — ask for Alia.