TruStone Financial Federal Credit Union

I had a payment due today. This is a new loan, and we never received anything from them. No letter, no payment coupons — NOTHING! So I call today to make a payment by phone, and they want to charge me $ 5. I said «I don’t think so». She goes to speak with a manager and this moron comes back and says «Well, if he knew he had a payment due today, why did he wait so long». Seriously? I thought credit unions were all about customer service?
And their website? Well I went there to try to set up my checking account so I can make automatic payment or such, and there is no way to do it. I have another credit union, and their website DOES allow me to set up external accounts with no fees. I am disappointed in this firm, and will be looking to refinance my loan elsewhere now. This was forced upon me by Wells Fargo (there’s’ another sad sack of a financial institution).
If you want a credit union, DO NOT use TruStone. Terrible customer service, awful systems. Run away!

I’ve been a member for almost 20 years (back when it was Teacher Federal Credit Union) and I’ve always had great experiences with them. They have friendly and helpful staff, great rates, and the wide access to a variety of ATM’s is very convenient. My first loan through them was for my first ever new vehicle bought from the dealer, and my second (most recent) loan was for my house. It just goes to show that they are there for you and it is a credit union that supports your personal growth.