Starbucks

Nice staff. Location is inside one of the SONY stores located on Madison Ave & East 55 th Street. Yes, it can get busy, but I can say that about any Starbucks in Manhattan, or anywhere else for that matter. Today, I enjoyed a tall, hot, Pike Place roast coffee. And, a mini chocolate donut. It had a round, white chocolate snowman face disc in center & it was good! I’ll post photo.
You can sit at a table in the SONY ATRIUM connected to the store; lots of silver round tables; assorted size tables. Please remember to toss your garbage-don’t leave it on the table. Enjoy.

I question whether this is a real Starbucks… I think it is a secret training center to weed out the worst of the worst baristas. It is a kiosk-​style set up inside the Sony store in the Sony building. There’s 3 – 4 baristas crammed into the one-​ring circus and easily 12+ people lines of wait at peak times. They’ve rotated managers like an athlete goes through socks. While some of the staff try and do their best I’ve seen too many times fights between staff and customers, and staff on staff. Many mistakes on my orders and long waits on orders that seemingly flew into the ether. I know it happens, but seems to happen a lot more at this location. This is Starbucks. in the Twilight Zone.

This is the Starbucks closest to my office. I can’t say I’ve had a lot of positive experiences here. It’s a busy, but small store that’s located inside a public atrium that houses the Sony store and Sony experience. So they get a mix of midtown office workers, tourists, and buses of school and camp trips.
In general they seem understaffed. Even when there isn’t a big line to order, you could wait more than five minutes for your latte to be ready.
I like iced coffee in the summer and find that they consistently burn the coffee so that the iced coffee is unbearably bitter and basically undrinkable. I know better now than to order it here.

Went to this Starbucks on a Sunday morning in the Sony Building. Their display of goods looked like some third world country coffee shop (view picture). And they gave me cold coffee. When I told them it was cold they didn’t even try to resolve the issue, so I just asked for my cash back. Amazing how people run businesses nowadays, even corporations.

Walked in… ordered Vente Dark Roast. Waited on side. Guy takes 4 more orders, doesn’t get my coffee. Starts chatting up the girl he works with, still no coffee. I ask where the coffee is and he gets mad and confrontational. I walked out, no coffee. THIS IS A DRIP COFFEE YOU JUST PUT IT IN THE CUP YOU IDIOT!
Try again… 7:30 a. m… supposed to be open at 7. Employees hanging out chatting, «sorry we aren’t open yet.»
Awful store.
Luckily Gregory’s opened up across the street.

Just the worst. Went today around 2:30. Approached counter after asking other people nearby if they were in line. Girl working behind counter yelled at me to get in line, I looked for line, there wasn’t one, and approached register and she yelled at me again. Guy working stepped up to the other register, illogically placed about 5 feet away from the first and offered to help whoever was next. So I went over there and he told me I had to get in line. Was super frustrated at this point and said, there is no line. THEN he tried to help the guy behind me who had just walked up. This guy said that I was next and they finally asked for my order.
I’m always super quick to compliment Starbucks on their awesome customer service, but not this one. Shut it down.

This has to be about the worst starbucks ever. To begin I ordered a gingerbread latte. I was skipped many times they gave other people who came after me their drinks. When I finally received it, I left thinking «OK whatever.» When I got back to work I smelled something funky coming from the cup. I opened the cup and to my surprise the milk was bad!
Customer service is bad and they have no type of manners. The employees stay chit chatting instead of handing customers.
Warning to all. Avoid this Starbucks. Its one of the worst ones. If in the area go to the one on w57th and 6^th.

I’ve been here three times, and each time they’ve screwed up my order (not difficult! Large Dark Roast. Period.). Once I had to remind them two times to pour it. The other two times they gave me the wrong roast. They don’t seem to particularly care about what they’re doing.

i love everyone here~
might not be the best starbucks but overall hardworking staff

Worst service, unprofessional attitude and lack of proper pronunciation of the english language I have ever heard at a Starbucks. While waiting for my frappuccino I was privy to hearing about who had sex with who on Friday night, getting drunk and other topics that I classify as very «hood». I watched as trash was dragged across the floor from one can to the other leaving a small but noticeable trail of liquids. My drink was not correct and had to state several times that I wanted whipcream, not because it was loud, but he was just not paying attention.
The employees are not representing the brand well. I don’t feel welcomed and actually very uncomfortable while waiting and ordering my drinks.
Just to clarify I have been to this Starbucks on 3 different occasions and times of day and the service was the same.

This is the Starbucks in the SONY building at 55^th and Madison in NYC. Normally SBUX is 3 stars but this one gets an additional because it is attached to a really nice enclosed area with tables and chairs and tunes from SONY playing. Quick service witha lot of people working behind the counter.

The configuration of this SB at the Sony Plaza store makes for an overall bad experience. Unfriendly staff and tourists can be tough to navigate too. Try the SB on Madison.

I agree with many of the other Unilocalers about this Starbucks. Location is only reason I ever come here. Poorly managed and lines are too long even at non-​peak times.

attitude problems, consistently. needs a revamped staff.

Honestly the service at this place has gone from Crappy to REALLY Crappy.
The lines seem to get bigger and bigger. I’ll just walk an extra 20 feet and get my coffee from Illy.
One day after waiting for almost 10 minutes I find when I get to the counter that they don’t have any drip-​brewed coffee. I’m not lying, Starbucks ran out of drip-​brewed coffee and the worst part as that they didn’t even tell the people waiting in this long-​ass line.
Originally I gave them a 2, now they’re a 1.

I stopped in this location twice this week and didn’t run into any problems that other Unilocalers mentioned. I got my usual soy skinny vanilla latte (iced), and it was up to par. It was quick and convenient like most other starbucks locations are.

saw the illy café in the sony plaza and walked in hoping it was open. it was not, so we ended up going to starbucks-​sony. ordered two coffee drinks, one was out in about 30 seconds, the other took about 6 minutes. sat in the courtyard with homeless people and enjoyed my burnt mocha. spiderman was there.

Kinda dark drinking coffee in SONY Plaza

(please note: this review started as a 3-​star and has slid down to what i wish was zero.)
this place needs to work on line management & drink-​making, and then need to stop putting up with the tourists and huge groups that come in and order 18 frappuccinos at 9:30am. i really think that the everyday business people should get slight preferential treatment. that might be snobby of me, but oh well, deal.
UPDATE!!!
i saw a gigantic enormous roach there this morning! ew ew ew! it was seriously huge… maybe 3 inches! just walking the eff around! and on top of it all, i was given an iced coffee so warm that it immediately melted all my ice cubes. ugh.
UPDATE #2!!!
never going there again on my own accord unless illy is closed. i don’t like having to argue with service people and then having them walk away to badmouth me 10 feet away from where i’m standing. i have sensitive teeth and can’t have too much ice in my coffee. SORRY that you didn’t freaking read the instructions on the cup that the cashier wrote. SORRY that i’m such a pain. SORRY that once i very politely reminded you it was supposed to be «lite ice» you forgot that your whole job is to give me what i want. iced americano with lite ice. how hard is that? also don’t tell me it’s not possible — you just sound even dumber than you really are.