PLS Check Casher

Good lucking getting assistance for anything except a normal transaction. I had to get a refund for a lost money order and was told to wait 1 month to get it reissued. But I had to call every week to see when it would arrive. And of course when I called, nobody knew what was going on, or knew what I needed. Which lead to 10+ minute waiting on the phone.
When it finally arrived, I needed to wait for a manager to be in to give me the money order. She works Monday-​Friday, but I couldn’t be told the hours, just the afternoon. When asked if she would be available after 6 (when I get of work), I was told they don’t know.
Extremely frustrating, and extremely scary to know that this is what you go though to deal with problems.
This is a business who needs customer service training.