Geek Squad

My iPad 3 was bought new at Best Buy when the iPad 3 was new. Unfortunately, rather than going to the Apple store, my well-​intentioned daughter bought it from Best Buy, paying for an extended two year warranty which is serviced by THE GEEK SQUAD. After a year and a half my iPad was lagging and the screen was difficult to use. I brought it to the Geek Squad at the 1880 location. After a great deal of controversy where I was at first sent home after being told to restore to factory defaults to SEE what would happen, and having Best Buy and the Geek Squad talk to the location where I brought the iPad for service, they offered to help me. The Supervisor determined that my iPad needed replacing so sent in for a «refurbished» to replace it.
I was appalled when looking at the refurbished «iPad». The Apple iPad logos and markings were GONE. I was told by the person working behind the Geek Squad counter that they were supposedly «buffed off» which was hard to believe since there were visible scratches on the back. Given the care I took of my own to keep it from being scratched, I was heartbroken to receive this poor excuse for a replacement — refurbished or not. After approximately a month, and conveniently after my warranty ran out, this «iPad» is proving my initial belief that this was not a 100% authentic iPad. Sure, it may have some iPad parts, but after using it for only a brief time, it is becoming clear that this cannot be the brand I’ve used for years. First, the screen shows a discoloration when wiped down with my microfiber cloth. Further, it gets unbearably hot when used for anything over 30 minutes. I have had many Apple products, but none of them displayed this substandard quality.
I urge anyone thinking about purchasing one to go directly to the Apple store and, if more than a year’s warranty is needed, the purchase of additional years would not be a method to steal from you. If you do go to Best Buy STAY AWAY FROM ANY WARRANTY INVOLVING THE GEEK SQUAD!!! I look at my iPad now and have zero enthusiasm for it.