Dick Edwards

I was not to happy with this ford location. It is way out dated and renovation needs to happen. The staff only wanted to sell to me after I told them what I could do. There was barely anyone there and it took over and hour to get a regular service on my car. Back home it took them about 30 mins once I handed them my keys. I couldn’t afford all 4 tires and they weren’t really helpful about that they said come back when you can just get them all. Which I wanted to just to get 2 at a time and they didn’t even have the tires that I have on my car and just didn’t want to answer my questions. I already have to drive 30 minutes to get to this location but next time I will be driving an hour to the other location. Not to mention I feel like my car has been sounding weird. I’m not happy about the service. They even tried to lie about the wear on my tires.

I had my oil changed in my truck serviced here. No issues, Steve did a great job. Even saved me a couple dollars. Very fair value for what you pay for.

Can I give a half star? The service at this place is horrible. One person in particular, Gabe, has been extremely rude and acts like he is being bothered to help you with your car troubles. The other service members are slightly less rude but still unpleasant. The waiting room always had a major fly infestation which makes waiting for your car miserable.
I have been told they couldn’t change my tire because they didn’t have the right tools! Are you kidding me?! After they called and told me they didn’t have the right tools, I told them the lug wrench and all equipment to lower the spare tore were under the passenger seat. «They checked and they weren’t there». I made it a point to show them when I arrived to pick up my truck after an entire day (which they did nothing).
I will ever recommended to anyone taking their car in for service to this department nor buying a car from them.

Since my original review I have talked to management and I would say to give them a shot if you are looking for a car or want work done. They were sincere about trying to address the issues I had.

I parked at the Jiffy Lube across the street to get something, then saw a nice looking car over at DE. I walked over to check it out, to see a salesman appear out of tjin air in the parking lot, on the pursuit. I quickly turned around and speedwalked back to my car. The guy CHASED me back to my car to try to give me a sales pitch, even after i pratically ran back and got in my car, shut the door, etc to avoid him. Creepy!!!

Have been taking my vehicle there since last september. i’ve gotten price quotes from them regarding service, and then upon showing up, the price had gone up several hundred dollars. when i questioned them about it, the service lady Alley told the chief service guy Troy that she had contacted me and left a message, which is what we call «a fu**ing lie» where i’m from. in any event, i took my vehicle there for over 5 months to fix the same issue. i had already invested so much money into it with them that i wanted to see it through. they are liars, they do wretched service, and they know little to nothing about their own vehicles. i repeatedly peppered them with questions regarding my vehicle and they constantly answered wrong. seriously, do not take your car there.
i’ve taken my car there for body work, where they put body panels on the vehicle without painting them saying, «well, we thought it was pretty much the same color.» that’s what i was told by the head lady that works in the body shop. i had them repaint it to match, after the original body work took TWO WEEKS longer than expected. please do yourself a favor and don’t take your car here. they are worthless and i now travel to topeka to get work done, over an hour away, just so i can avoid this trash.

Paint matched perfectly from my deer incident. Fast and have always had great service there.

1 star is being generous. Service department is horrible! To make a VERY long story short, after my car accident (which I only had minor damages) I had to take my car back to them 5 times! The hood was on crooked and they didn’t even fix my front headlight! The 2 main things they were suppose to do! It was not easy finding a ride out there 5 times either!
A couple of years later, I decided to give them another chance. BIG MISTAKE. I needed an oil change and someone to look at this horrible clanging noise. I asked for synthetic oil, they lied and said that’s what they gave me, but that’s not what I got. I know this because I was charged for regular oil and the miles to bring it in for the next change were shorter. With synthetic it would be longer. They charged me $ 50 to repair a windshield wiper that I specifically said do not worry about (oh but they threw the part in for «free» so to them it was ok) and charged me to fix this rusty part that was making that noise, only to have the noise come back as soon as I got it home. I called them to tell them my concerns and how I was disappointed and was lied to AGAIN! They said even though I already paid for that noise to be fixed that it would still cost me if I brought it back in. They totally took advantage of the fact that I was a young female who knew nothing about cars. The fact that I have JO county plates probably had a lot to do with it as well. DO NOT GO HERE!