P.C. Richard & Son

I purchased appliances for a new home on Cape Cod from the PC Richards in Manchester. The night I went in I was dealing with Jim a salesman. He seemed very knowledgeable. I asked if they delivered to Cape Cod. He went to ask his manager and the manager said they delivered on Monday and Wednesdays. He said he would need a five week lead time to make sure they would be delivered when we wanted them. We left that night but went back the following night and purchased everything. This included a refrigerator, stove, microwave, dishwasher and washer/​dryer. We set a delivery date for 5 weeks out. He said he would check with me 7 to 10 days prior to the delivery date to confirm everything. Exactly 7 days prior to the scheduled delivery I went to see Jim in the store. When Jim saw me he gave me a huge smile and asked me, How are the new appliances? I told him they were to be delivered in 7 days. He checked the system and told me he would call me later. I had to call him back. He said he couldn’t get them to me as promised. I told him he had to because the «Certificate of Occupancy» depended on the appliances being there. He called me back later and had a different delivery date. I called my builder and she had someone there to accept them which I had to pay him for his time. When they arrived with the appliances they told the guy accepting them for me that they just delivered but they wouldn’t hook them up. My builder made arrangements to have a plumber and an electrician hook everything up. Of course this was at a cost to me. I went to the Cape the following week and everything seemed fine. The following day we realized the clock on the stove was not keeping time. We reset numerous times and still not working correctly. At dinner time we put the oven on and discovered that it didn’t work. I started to make phone calls to the store and was told to call customer service, which I did. I was then told to call SAMSUNG customer service which I did. No help. I came back to CT and went to the store. I talked to Jim and he told me that I would have to speak with Carl the manager. I told Carl the story but he wasn’t much help at all. He said he would get back to me. After numerous calls, I spoke to Danielle of PC Richards Customer Service. He was wonderful. He made all the arrangements to get a new stove delivered. I now had to make arrangements to have the gas unhooked on the old stove and reconnected when the new one was delivered. Of course this was all at my expense. This was done and everything was working fine. About one week later I went to the cape house again. This time the refrigerator was not working. The phone calls started again. When I returned to CT I went back to the store. Both Carl and Jim were there. Carl was on a call and Jim was avoiding me. I had to stand next to Carl as he was on a personal call. Finally, I was able to tell him about the broken refrigerator. As I waited for him to make some calls to help me I walked around the store and realized all the appliances were now priced lower than my purchase price. Carl and Jim looked it up and said they were and they would give me a credit back. The credit back was $ 581.33. Nothing was resolved about the refrigerator at that point but they said they would call me back. They never did. I went back to the store 5 times to see them but they were never there. At least that’s what I was told. I started to call PC Richard’s Customer Service again. I got Danielle again, thank god. He told me he would handle it. The next day he called and said to go to the store and make arrangements for delivery. A new one was approved. I went to the store and waited for Jim and Carl. Jim said he would take care of it. While I was at the store I went to look at the four televisions I also recently purchased there. To my shock, the televisions were all cheaper than what I paid for them. I believe I received a credit for $ 181.00. Jim came back and told me that he would call with a delivery date. He called the next day and gave me a Sunday morning date at 10:00 AM, which seemed strange. I agreed and went to the cape that weekend. On Sunday morning the delivery guy called on schedule. He arrived in an open pickup truck, it was raining and the boxed refrigerator was leaning on it’s side. At any rate the new one was here and working. A few weeks later I was with friends and telling them about this horrible experience. One friend said that a friend of his worked at PC Richards in Enfield, CT and he was going to call him and tell him the story, About an hour later Eric of the Enfield store called. He was wonderful. He talked to the regional manager who told me he would get me a $ 500 gift card. I was thrilled. However, too date, no card. I have to say Eric and Danielle were the only nice/​professional part of this experience and I thank them for that.

Do they know what cash is and how to use and work with it? I feel sorry for myself for trying to pay for something with cash took way to long.

I’d never even step foot in this store until last week but so glad we did. Our dryer had been on the fritz and we figured we’d replace it before we were SOL. We went to best buy first and found the dryer we wanted but figured we’d shop around before making a purchase. I heard that PC was having a great sale so we stopped in.
I was blown away by how organized and clean PC seemed in comparison to Best Buy. The layout of the store was appealing to the eye and didn’t seem crowded like most of these stores seem to be. We were greeted by a salesperson but he wasn’t annoying or anything. He just asked us what we were looking for and since we pretty much knew what we wanted he just helped us with the purchase. We paid, went over the delivery process and were on our way. We were in and out in no time which is just what I like!
Not only was the service in the store great but delivery process was seamless. A day before the delivery I received a call confirming it and the day of d I received a call first thing in the morning to confirm the window. Unlike most places, they came right at 10, when the window was 10 – 1. That’s what I like to see. They hauled our old dryer away, setup the new one and we were in business.
So impressed with service from start to finish! We will definitely check out PC next time we need a new appliance, electronics etc… They have a new customer for life!

Summary: Kyle (blue shirt) is awesome, but Tony (black shirt) is a dick. Please hire more people like Kyle.
Details: I came in to buy a micro USB charger for my phone. The most ubiquitous phone cable out there. Originally, I was going to go to Best Buy, but as I was coming from Marshalls, it made sense to go to a store in the same plaza.
I walked into the store and looked around but did not find anything, so I went to the closest sales rep on the floor. He was near the TV displays and wearing a black shirt. I asked him if they sold phone chargers, he asked me «for what kind of phone?». I brought mine out and said «this kind, with a micro USB port». He looked me in the eyes and without blinking said «nope, we don’t sell those». I thought this was odd, so I said ok and kept walking. I found another sales guy in a blue shirt. I asked him if he could help me out, he said «what kind of charger»? Then proceeded to bring the item off a display and ring it up for me.
After making my purchase, I was walked towards the doors and saw Tony (black shirt). I stop by and say «looks like you guys sell these after all». His response was «are you sure it’s going to work?» and proceeded to laugh. Total Dick. It’s people like him that give sales reps a bad name.
I’m going to shop at Best Buy from now on. They have way better customer service.

I tell you what… I’m sold on this place! As you read in the other reviews, it’s kind of a strange experience. It’s not your typical electronics /​appliance store with normal pricing. Instead you come in here not really knowing what you’re going to pay. You can totally negotiate the price… which, again, is kind of a weird feeling when you’re buying something like a dishwasher. That said, in the end, you walk out with a pretty good deal.
The reason for the 5 stars is for the GREAT customer service we received today during a delivery /​install of a new stove, dishwasher, and microwave. The install company showed up and realized that the store had never given us some of the equipment needed for the installation. Seemed like a bummer at first, but they called up the store and our salesman (Saqib was his name) actually DROVE the items out to our house (30 minutes away… during rush hour… in his own car) so that they could complete the job as scheduled. Customer service at its absolute finest! Most companies would have rescheduled for another day, but these guys accepted responsibility and made it happen. Bravo — you’ve earned yourself a lifetime customer.

I purchased a 2000.00 dollar fridge from
Them and really liked this place but management has gotten sloppy in the last 3 years. If they are all like Carl I don’t think they will get any better.
So I buy this GPS system with extended 2 year warranty
Thing decides to work great and then the touch screen decides when it wants to work.
Easy return right? Noooo
They call Manager Carl Vricella and he stares at my receipt and says that I can’t return it it’s been past the 30 day return policy. I was with my 3 year old son so I did not want to argue so I said that’s fine give me a store credit. Carl says NO and then ask what can we do then? He says «sell it on eBay? «
What??? I then say what was the warranty for? He stands there puzzled (what the hell was he doing when he first grabbed my receipt it’s right there) then says we can only give you a new one. He then asks why I’m returning:
Me– touch Screen only works when it wants to, for EXAMPLE if I try to press «r» on any other button it works sometimes and sometimes it won’t, happens RANDOMLY.
Carl– (playing with GPS) did you say the «r» doesn’t work it’s working fine now.
Me– what part did you not understand when I said EXAMPLE and that it works randomly?
Carl just turned to salesperson and tells him to get me a new one.
I’m in sales management and I can’t believe this junior varsity caliber guy is in charge! I asked for store credit !!! Hey Carl there’s a pretty good chance that I would spend OVER that’s more business!!! (I was actually looking for another fridge for the basement)
Lastly– suggesting that I sell an unreliable item on eBay? Really? You need serious management classes.

This was my first time coming here and it was fun to walk around and check everything out but seeing how almost everything was overpriced made it really annoying.
Don’t waste your time on the video game section, you can get a better deal on practically anything that is being sold here on accident just by randomly shopping somewhere else.
Constantly getting approached by sales people made me feel as if I was in a used car lot. Thanks but no thanks.

Beat my expectations. Do yourself the favor and ask for Carl. He’s the man. Not only did he go above and beyond to help me find a specialty fridge (my fridge space is 30 width x 27depth x 68 height. go ahead and check your options…) he beat every online pricing saving me hundreds. No doubt in my mind that I’m send family and friends to Carl.

I recently shopped here for the first time — picking up a new TV, some associated cables, an antenna, and a Roku box on two separate visits. In both cases, the salesperson was attentive, did not try to sell-​up or oversell the extended warranty, and carried my larger items to the car. It was a refreshing (albeit a bit old school) shopping experience compared to Best Buy.
When I went back today to return an HDMI cable I did not end up needing (no hassles there), I decided to buy an A/​C unit (they have a lot of stock and the prices are good, especially considering how hot it’s been) and again — good sales experience, a quick carry out to the car.
The store has a bit of a dated feel to it (the salespersons, the purchase process, online purchase process, etc.) as compared to Best Buy but it works. I’ll definitely shop here in the future.

UPDATE 3÷27÷2014: PC Richards called me on the Unilocal review. In an attempt to make good, they provided me a $ 75 gift card. It took about two weeks to receive. I went to the store on ³⁄₂₆. I’ve heard that the sales people are on you like white on rice. I heard right. It’s like playing frogger to avoid them. I found the store to be cold and a bit disorganized. It does not have a modern feel. It was tough to look through everything looking over your shoulder for the horde of salespeople attempting to «help» you. I’m doing a comparison to Best Buy, which I really like. It’s really tough to browse at PC Richard as the store does not invite you in. I don’t have a way to describe it better than that.
So you get a bump up from 1 star to 2 for the effort made to make things right. But that’s it. I used my gift card on an external hard drive, of which they had very little selection. It was also behind glass. I needed this as my old one died. I won’t be back. I’m more of Amazon and Best Buy guy.
UPDATE 3÷10÷2014: PC Richards now has a Unilocal reviewer who is trying to make things right. They reached out to me today about my review. I’m concerned they are getting to this well over a year later, but let’s be open minded and give them a chance.
Please take a look at the other reviews for this business before you consider my review. Done? Ok, continue. DO NOT BUY FROM THIS STORE. My review will fit the patterns of the other ones.
I received a very generous gift from my in-​laws of a washer and dryer. We purchased from PC Richards & Sons because the items were on a great discount. 12÷1÷2012 was our scheduled drop off, installation and removal of the old items. We were told to expect a call for drop off time as early as 6:30am. We did not receive the call until 7:00pm. The dispatcher said it was a «rough day» and they could not get the washer and dryer to us until between 9:30pm and 10:30pm. You read that right, at BEDTIME FOR MOST PEOPLE. As I planned on traveling Sunday 12÷2÷12 and will work during the week, I bit the bullet and said we’d stay up and wait. Guess what? THEY NEVER CAME!!! THEY NEVER CALLED!!! And now the website does not show a status. Were are our items? Where they delivered to someone else? Now what do I do?
A bit of background. I am in a leadership position for a cable company that dispatches people to install services. We don’t dispatch after 5pm because in the winter its a danger to the employees. The idea that a company would dispatch employees at 10pm on a cold night where ice conditions exist to move extremely heavy appliances tells a lot about a company.
1. They have no respect for the safety and working conditions of their employees. After a full day of lifting and removing appliances, what type of energy will these employees have at 10pm? In icy conditions? In the dark? How safe is this? The message always comes from the top and management must be sending a message they respect for employees and customers is lacking.
2. Their customer service is awful. In customer service, there are a lot of «rough days.» Especially in cold, icy conditions. YOU DON’T SAY THAT TO A CUSTOMER!!! This tells me that management does not have a culture of excellence. They have a culture of sell at all cost and your hands are clean once you have the money. And please, PLEASE I BEG, JUST CALL AND TELL ME YOU ARE NOT COMING. You can call and say, «we experiences issues out of our control and though we promised a delivery today, we need to reschedule. When is most convenient to you. And, WHAT CAN WE DO TO MAKE THIS RIGHT?»
I blame the management. I’m not sure if this is at the top, at the district level or just the store. But it’s not worth the effort. If this was not a gift, I’d consider returning the item. I may do so anyway. Please read the reviews. Please don’t buy from this store.

Easily the worst experience of my shopping life. I went in for a fan in the summer, they had them on sale and had the one i was looking for that worked with a remote. I needed to carry from outside to inside to get rung up. I was asked by 2 – 3 people on my walk from the front display to the registers if i needed help finding something or if i was interested in a new TV, new stereo, etc, etc, etc. I went to what was the only register in the entire place that I could see, the same desk as the customer service. Only one person «manned» this station although she was also taking returns and answering the phone. I waited for upwards of 1-​hour, during that time multiple people walked up to this area dropped something off, said something to her and left. Multiple chances to make right an extremely awkward and painful experience. But no one followed through. From what I could gather the premise is that a sales person typically rings you up after they ‘sell’ you something, almost an identical arrangement to furniture buying. Only, I didn’t need to be sold anything, I knew what I wanted and unfortunately for me that’s where there system failed. When I final got to the front of the line to pay for my fan which now I think I probably should have got for free the customer service girl asked ‘how can i help you’ as if the fan in my hand wasn’t obvious enough. I said, I would like to pay for this, she was confused, as was I on why I waited that long for a $ 30 fan, marked down from $ 44.