The Home Depot

The day the oven was installed I was told to expect a visit the next day or later that week from an inspector to fulfill the gas range inspection obligations under local regulatory code.
Nobody ever came. Nobody ever contacted me to explain why nobody ever came.
Fast forward 3 months later and I started getting threatening letters, YES THREATENING LETTERS, from Home Depot’s installation contractor «FSA Logistix» warning me that I faced penalties including fines and possibly even legal blocks on selling my home if I didn’t contact them AT ONCE to perform this gas range inspection THAT THEY NEVER SHOWED UP TO DO.
At that point I suspected a scam (what legitimate contractor makes these kinds of threats towards customers that they’ve failed utterly to service?) so I talked to my local city officials who eventually helped me get it cleared up, and the city official who came out to do the inspection even told me that they were not allowed to make these types of threats. To this day I have no idea why they behaved this way.
It isn’t my responsibility in any way whatsoever that Home Depot and their contractors are an epic ball of complete fail, and I’m still furious at the entire experience. I will never shop at Home Depot again. They’re the worst. The absolute worst.

Great place for home repair projects. They have everything from lumber to light fixtures. Being involved in investment properties this place has everything I need to do the repairs. The tool center has also proven to be super useful with helping me to fix my ever breaking lawn mower. The downside to this place is although they have all the resources the customer service at this particular store is terrible. For example with the lawn mower one employee told me that the mower was completely broken and I would have to buy a new one then he promptly took his lunch break. The next guy taking his shift took one look at the mower and was able to start it instantly. Honesty and attitude makes a huge difference. If you already know what you are doing I would suggest coming here but if you are looking for help Id suggest else where.

Not impressed at all hard to get help act like your bothering their social hour. Had special order no one want to take ownership to help us. Finally one lady stepped up and
Was quite good thankfully they have 1 employee that cares

I became a Lowes customer today. I have shopped exclusively at this Home Depot since moving to Manassas, but today’s experience, after previous instances of rude and/​or unhelpful customer service, was the final straw. Aisles blocked with 3 employees standing around talking with each other, 4 other employees having a heated discussion amongst themselves at a check out station (while only the contractor station was open) were some of today’s delights that, combined with previous visits where I dealt with rudeness at the paint counter and a total lack of knowledge about the locks they sell, finally convinced me to drive to Lowes and spend my money there. You can only make things difficult and unpleasant so many times before I drive the extra 5 minutes to Lowes.

Like Josh Lucas says, ‘Let’s Do This’
I needed some light underneath my kitchen cabinets. I had an estimate from an electrician
to have it wired… but it was close to $ 800 bucks, a little steep fro my budget.
Plan B… listen to Josh and check out the Home Depot for DIY ideas.
The results… a $ 150 solution with under the cabinet lights with a dimmer.
More Savings… More Doing!!!

First let me start by saying: DO NOT GO HERE SEARCHING FOR HELP. I was waiting in the lumber section for about 30 minutes. No one ever showed up. Called the store from the lumber section in the store no one ever showed up. Horrible experience coming here looking for any type assistance. The lumber guy no where to be found. Asked everyone there for help…“sorry I dont know” or «let me find someone that can help you» wtf! Then why are you here? Everyone walking around looking busy. This is why I go to lowes 30 minutes away from my house and not this store 5 min away from my house. Smh.

If you think all home depots are the same you are terribly mistaken. We went to two home depots and a lowes before coming here. Tim was extraordinarily helpful and kind and solved our problem in five minutes because he actually took the time to want to help us. I will never go to any other home depot (Dale city or fairfax) again. This store is great because of their customer service and sheer ability to actually help the customer

The people at customer service are the least helpful ever. They have no idea about the store. However Katrina is very knowledgeable about paint and flooring.

Horrible experience buying Ralph Lauren paint and supplies! They had the paint, but not the special application paintbrushes. I asked both people in the paint department if they had them or when they would get more, but neither one answered me. I got a shrug from one and «I’m not sure» from the other.
I could understand the indifference and unhelpful attitude if they were really busy, but I was one of three people in the department and the store was almost empty.
I went home, checked online, and this store was supposed to have six in stock.
The next day, I drove to the Fairfax store to get the brushes and more paint. They had the brushes, but not the paint color! The woman could not even spell «buttermilk» and was not helpful at all. So I had to drive back to the first store. Three trips total to buy enough paint for one accent wall. Ridiculous!

I wanted to replace our rear storm door so I went this store. They made me pay for the measurement ($ 35) and they said they would send someone out. We were very specific in saying the REAR storm door. Guess what door they measured? Yep. The BRAND NEW front storm door. So on the day of installation I had a 9−11am window for installation and the guy is late. He finally arrives at 12:15 to discover the door won’t fit.
When I paid for the measurement I asked them when they were coming and they assured me that no one needed to be home. I guess I did need to be home because I could have pointed out that the BRAND NEW front storm door did not need replacement.

Been coming here for quite some time and never had any issues until today. Gettimg custom paint was like pulling teeth! The 2 people in the paint department this morning must be seasonal help. I asked for 2 different color cards. First I was told, «We don’t have those.» I asked, if you did, where would they be. I was pointed in that direction and immediately found the paint card! I kindly let the gentleman know that I did find it & perhaps they did carry that color.
Secondly, the lady working there came over to help me find the 2^nd color card. She looked right over it & told me they didn’t have it. After looking for an additional 30 seconds, I found it. What help were they? Perhaps I should work at HD.

I cannot even give them a 1! Giving them a single start is poorly representing their work ethic.
This company was providing a delivery of lumber to my neighbor’s home; we live in the same corner of the townhouse community. Their driver did not step up to my door and knock, but proceeded to deliver the lumber and caused hundreds of dollars in damage to my lawn. Granted townhouse homes don’t usually have the beautifully manicured lawns, but my lawn was maintained by me, and mowed by the HOA-​selected landscape company.
Lowes, not Home Depot, caused this damage– so take this as a positive tribute for Home Depot on Liberia Avenue.
Anyway, Lowes replaced my damaged grass in swaths of sod. That’s fair. They told us to water the lawn 2 – 3 times a day but not during the hottest time of the day; that’s fair too, and we did that. Four (4) weeks later, the lawn had some green grass, even though the first 3 weeks it was brown due to the hot and humid weather. I finally picked up the sticks and string that demarked the area as a no-​walking zone, even though the neighbors aren’t usually great about that anyway. The lawn was back to being green and lush at that, and then the landscaping people mowed it down like they were supposed. My HOA-​selected landscape company did what they were supposed to and I have no problems with them, because the grass should have been able to recover. It did not!
Lowes on the other side of town is now playing games with us for reparations to my lawn that I personally had to see 3 years in a row and tell people to stop trampling. Lowes has failed to properly repair my yard with grass that is stable and healthy for my lawn. Lowes does not believe in proper customer service or corporate social responsibility.
I have videos, not camera pictures of the damage so I cannot provide data beyond my words.
If you are shopping at Lowes, you are doing your neighbors a great disservice.

Chris at paint department wasn’t helpful at all. Standing there pointing at aisle doesn’t help anyone. usually have to wait for long time in order to get someone’s attention or help.

We love their building grow program. This time they had outside was very chilly. The wind was blowing and everything was going everywhere, and the girl that was running it really had no idea where anything was.

The reason for the 5 stars is because of one employee — Nicole Askeu. She is the bestttt! We purchased a stainless steel Samsung refrigerator yesterday and Nicole has gone above and beyond to assist us any way she could. We were unable to haul our fridge home because unfortunately, the Tool Rental guy had rented out the last truck even after the store associate had asked him to hold for us, that we were paying for the fridge and would need a truck to get it home. Nicole called other home depots near by to find a truck for us. However, it was late and there were none available close by. Today I called in and asked for Nicole, she put me on hold and ran to the Tool Rental department to check to see if they have a truck available. She said that they have one available now. It’s pretty sad that I cannot rely on the Tool Rental department to assist me; however, it is such a relieved to know that there is one person at the store who care enough about her work and the customers. Thank you Nicole for everything! :)

So… I come here with a very specific problem and I got the Home Depot guys scrathing their heads. I swear. this place sucks for answers sometimes. The people were nice enough though. Can’t fault them for trying

I really enjoy going here because the staff are so friendly and helpful. Ever since I bought my house, I’ve been exploring different projects and trying to educate myself on ways to maintain this place and the staff at this home depot make it less intimidating for me.
I’ve never had any issues with not being able to find an item. My only gripe would be that sometimes the prices seem crazy so I’ll go check at wal-​mart, too (sorry!).
Anyway, recommend this place.

I was the first customer at this store the day it opened. Its been downhill since. So many times the item I need is sold out and its just an empty spot on the shelf. I’ll go back a week or two later and still out of stock. I’m tired of having to go to the other Home Depot or the Lowes because the store near me is out of stock.

Friendly and personable staff.
I want to outline their new adopted Military Discount Process for those curious to know:
You no longer are able to just say or show your Military/​Government ID or Veteran’s Status Card at the register and receive the 10% off. You must go to the Contractor Pro Service Desk and see a designated employee to essentially «set-​up» an account. You will be required to provide valid, non-​expired verification and give your most basic personal information to set up the account.
From then on in… until your current ID expires (at this time you assumedly will be asked to provide new verification)…you will use your registered phone number like a Consumer Pro Account number and enter it on the credit card machine prior to paying for your purchase. It is after you do this, that the cashier will approve the 10% discount and it will be applied to your purchase total.
I hope this helps. It may seem frustrating considering it does take some extra time on the first visit, but hey we’re getting 10% off all purchases! It only took me an extra four minutes and I was set!
Enjoy and good luck all you DIY’s! And go give Doris a hug over at the Contractor Pro checkout register… She’s the sweetest person I’ve ever dealt with at a Home Improvement Store!

Beware of Home Depot! Be Careful!
Home Depot is convenient. They have a lot of tools and supplies for various projects from carpentry to plumbing to windows and doors to lawn and garden. You go there; you get what you need; you leave. Most of the people are nice and willing to help you.
If you want to do something simple, get some mulch or grass seed, then fine. But if you’re working on a challenging project — some serious gardening or installing a new home appliance — then go to a place where they have real professionals that can give you the right advice.
Precious wanted a new kitchen faucet. We got one, and I installed it. It looked nice in the store, but the materials were plastic. It was a piece of junk for $ 200+. So we took it back. We decided to get a deeper sink and a new faucet. We bought a sink and a matching faucet (the faucet was a piece of junk too so we took it back and got a decent one at a plumbing supply store). When we got the sink, we were careful to pick a sink that looked like it hadn’t been previously purchased.
The problem was with the sink. Home Depot sold it to us without the required clips that anchor it to the counter. We went back, and a customer service rep sent us to a guy named Greg who recommended some clips. When we got back home we tried to use them, but they weren’t suitable for the type of sink we had. So we called the manufacturer and were told that the clips were supposed to come in the box with the sink.
O we were so mad. We wasted half the afternoon trying to get that thing to work. Home Depot didn’t make sure that the products they stocked had all the required parts and instructions. And then they gave us bad advice and sold us the wrong product for the job. Sure they rectified it. The manager opened up another box and got the clips and instructions and they accepted the returned items. But still — we wasted half the day, and we were very upset.
If you’re working on a project, and you don’t know exactly what to do and what parts you need, then you will be making a big mistake if you go to Home Depot. We went to a plumbing supply store, and real experts helped us.