FedEx Office Print & Ship Center

I have normally had good service from this FedEx Office but the other day, I went in to just drop off a prepaid package. There were six customers waiting on line and the one at the front was having a lot of trouble putting together their packages.
The real issue is that there was one (yes only one) employee on duty. This is a large facility and that is completely unacceptable. People were waiting on line, seeing it was going to take forever and then leaving.
FedEx, wake up! You need more thane employee to properly service such a large busy location.

Samantha is simply outstanding. I will encourage anyone who used to go to this center months or years ago, that there is a new «sheriff» in town and her name is Samantha. Best customer service ever! She helped me put together a business card at an affordable price! Quick, friendly and so helpful. Previous service here… it would take a book to state the displeasure! Fed Ex — -Give her a huge promotion over all the Fed Ex centers in the area! Fed Ex if you want to keep and build customer loyalty use Samantha as an example. Fed Ex’er for life now! Thanks Samantha!!!

So very friendly and Helpful! Had a very important package and was very please with how they helped me to make sure it was safe and affordable.

I had a great experience here. Samantha was extremely knowledgeable and attentive to my copy, print and shipping needs. I think this place is under new management because I have been in here several times recently and have had nothing but excellent service. This is a great FedEx /​Kinkos location.

Why did I not read these reviews first?!?
I dropped a package here to ship out my mother in California. After I paid and left, I somehow managed to lose the receipt. I was told it would take 4 days to get there so after 5 days had gone by, I started to get a little worried. I called FedEx who can track it by address, but they said they have nothing going to that address. The customer service rep told me to call the FedEx Office that shipped it to see if I could get the tracking number from them, which I did. When I first called, I was told I couldn’t speak to a manager, but then, after being put on hold, someone named Erin picked up the phone. Erin was the probably the nastiest person I have ever spoken to on the phone. Before I could even get the complete question out, she interrupted me and just kept talking. Every time I tried to interject, she just interrupted me making it perfectly clear what she couldn’t do for me. I don’t know if she was just having a bad day or what, but yikes, this woman was off the hook. When she finally did stop talking, even her breathing sounded like I was annoying her. I later called FedEx again (the customer service rep there was awesome, btw) and he called over there to see if they would help him. They wouldn’t. He told me they wouldn’t even try to look anything up for him and he actually sounded surprised. In they end, no one can find the package. FedEx has no record of anything scheduled to be delivered to that address or even being shipped to that address within the last couple of days and the store that I shipped it from won’t help at all. Great customer service skills, Erin… keep it up.

Let me just say I am SHOCKED by the previous bad reviews. After visiting another Fedex office location last night, I gave this one a try tonight. Sonu helped me with my graduation announcements and my party invites in ¼ the time of the other location. Answered all my questions & explained everything step by step. Upon finishing I was informed I would be able to pick up tomorrow which was fine — so I went across the street for dinner. Half way through dinner I received a phone call from Sonu asking if I was still at dinner because my order was already complete and he hoped he could catch me in time to save me the trip tomorrow! AMAZING AND ATTENTIVE CUSTOMER SERVICE! Literally so happy with my products and the way I was treated tonight. I will be back!

I agree with all other comments; the customer service here is lacking & needs significant work. I use the services quite a bit, and I regularly see one particular employee working here treat her customers like sub-​human beings (in particular the customers who speak English as their second language). Customer questions are treated like inconveniences, rather than her job to answer. (Here’s a hint for you, if you’re reading this: saying «please» and «thank you» might be nice every once in a while). It’s actually pretty uncomfortable to watch. However, there is one guy that works there that saves the branch; he’s very good at his job and has superior people skills.
Other than the poor customer interaction, the services rendered are good.

Had a pretty bad experience here a couple months back. The staff was very unprofessional and my products ended up being subpar. I will not be going back to this location.

I needed to overnight a document today. I usually go to UPS near the Prince William Hospital, but I wanted to save on time and gas, that’s why I went to this Fedex branch instead. I regretted that decision. The Fedex staff seemed to be busy doing something at the back and would rather do whatever it is they’re doing than help their customers. There was only one person at the counter, and she was already busy helping out another customer. She yells out to the other staff, that somebody needs help. They finally emerge from the back, 3 other ladies. Meantime, a gentleman needed help with the photocopying and instead of a staff going near him and helping him out, the staff yells out the instructions from across the room. Poor gentleman probably felt it was too much for him, just left. My turn came, after filling out the envelope and handing over my card for swiping, the lady says — it won’t authorize. I call my bank to find out what the problem is, they said they need to put in the zip. The staff disappears. I waited for several minutes. I tell another lady to put in the zip, she said no we don’t have to do that. All they do is put in the 3 digit number at the back. My bank says, no they do not need that 3 digit number. So, I waited for the lady who originally attended to me, and asked her how exactly she was putting in the information and if she can try it again this time with the zip code — she says — «no, I’m off the clock». Wow! So they just left me standing there. That lady who was «off the clock» did not even turn me over to another staff. I thought that was really rude. Finally, a male staff who just came in and was actually helping another customer said let me try it. He at least had the decency to say I’m sorry the card won’t authorize. The card still won’t go thru. Exasperated, I go to the Office Depot across the street. — the card worked fine. I gave feedback to my bank and told them my card worked at Office Depot, and she said that she found that Fedex’s payment system auto fills in their Head Office’s zip code, and that the staff should have known what to do to resolve the issue, which is to put in the zip code for the credit card. Some probably know about that quirk because I’ve used my card at this Fedex branch before and it worked, but the team who was working that day — either they just didn’t know what to do or they just plain didn’t care. After seeing how the staff there work and treats their customers and their co-​workers — I’m not inclined to go back there anymore. Especially now that I know I could go to Office Dept instead where the people are more helpful.

DUMB and DUMBERS work here

Unprofessional staff. The staff here is a hindrance. They could have made this fedex branch completely self-​service instead.
I would not go here even if all the post offices, ups, and all other fedex locations closed.