H&R Block

We decided to give the office a second try. We made an appointment for 3÷15÷15 at 1:00 p.m. We checked in with the receptionist at 12:55 p.m. Soon after another person checked in for an appointment for 1:00 p.m. with the same person we were scheduled to see. That person was called before us to meet with the person we were scheduled to see. The Office Manager was aware of the double booking and told me «Peggy will see you when she can». I responded «we have a 1:00 p.m. appointment.». The Office Manager stated «it’s 12:59 you have one whole minute. You will have to wait five minutes’. We ended up waiting almost 20 minutes.
The tax prep went just fine. It was the rudeness of the Office Manager and the double booking that ruined the visit. We will not return to that office next year. I also complained to to H&R Block and I was told there is a glitch with their software that is causing double bookings, but the managers are aware of this and are supposed to keep and eye out and fix it.