Embassy Suites Lubbock

Ok, so review time. Yes, it’s true. The breakfast Nazi will not allow u bacon unless ordered with a vibrating pager. OMG. Worst ever. Hello, your in Texas. Don’t be cheap. Rookie Embassy Suiter’s gorge on bacon and sausage. Who cares. Charge $.05 more for food cost. Jesus. This Diamond member doesn’t need to wait 6 minutes for bacon on the Buffett line at 6:28am.
Cocktail reception good. Surprising great food spread and drinks. Michael great bartender even at 20 years old. He knows customer service. It’s a sausage fest so dont’t plan to get chicks. No Chance.
Daniel was walking around with brownies tonight. Hell of a guy.
I ordered the baja chix sandwich. Unless you have 59 minutes to wait, go to Hooters. Otherwise it wasn’t bad.
Just be ware of the pool folks. It’s close to the bar … Uh, yeah some bathing suits need a larger size. Be proud of your xxxxxl size. Just be advised medium is not YOU !!
I’ll be back.

I enjoyed my recent stay at ES. The rooms are very nice and larger than one would expect. If you come with your family, there is space for everyone to spread out. I stayed in a single King suite (room 319). The bedroom was separated from the sitting area by a door so it was nice to be able to close it while you were sleeping. My bed was a little on the creaky side but it was comfy. It didn’t take me long to pass out. The entire suite was clean and well maintained.
The layout of the hotel has an open hallway /​balcony so all of the rooms overlook a common area below. The only issue with this is if someone slams a door or kids are running & screaming, the sound echoes and everyone hears it. Around the two courtyards, there are lots of luscious plants and trees to look at and give it a calming and zen feel.
Behind the lobby is a beautiful atrium with waterfalls and a koi pond.
The breakfast and evening reception was nice. You have some good choices for breakfast. The made to order omelettes are delicious. For the evening reception, free booze is always a plus. Snacks were scarce. At the evening reception, I ordered food at the bar area from the hotel restaurant — a Mushroom Cheeseburger. It was quite tasty.
The front desk staff was very friendly and wanted to do anything they could to provide over the top customer service. Travis checked my family in and he personally got the luggage cart and met us on the side of the hotel to pick up the luggage from the car and deliver it to our room.
Great stay! I would recommend this hotel to others.

Our stay has been almost a week since we had a flood in our home. The Embassy Suites has made such a negative disaster of our week into an amazing one!
Breakfast is super yummy and we love the complimentary happy our with drinks and snacks! Their salad is soooo good. House keeping is the best and even took the time to organize our toiletries on the sink countertop. The management has been very kind and takes time to see how our stay is and if there is any way they can help. Thank you so much Embassy!

Loudest hotel I have ever stayed in. Writing this at 1 am. Mgmt said people were supposed to be out of atrium at 12 pm. They still have a party of 20 down there going crazy. Also apparently we have a group of teens in and I have them upstairs from me. They keep running around and jumping on the floors. Told mgmt twice and still no resolution. You can hear everything in this hotel. Everything.
Last thing. I think the ac is for show jn the hotel. Don’t be under the allusion that you have control of it. My room is hot and I can’t get thing to cool. Set on 60 for 3 hours and won’t go below 70.
This hotel would be great but they forgot one thing that looking great is all nice and fuzzy but people come here to sleep. I have an 8 hour drive tomorrow. Need to wake up at 6 am and I might get 4 hours of sleep tonight.
Boo hilton hotels. I thought you had standards.

Apparently the staff here could not let me know Goliath broke their water pipes, dashed in for business, drove from airport to here (Southwest had already lost my luggage) disappointed more that it was time for dinner and I was out shopping for a place to park my body. Had to update Southwest Airlines on where to deposit my lost luggage, hassle and stress was not on the agenda.
What was the real issue… don’t think it was the previous snowfall.
Honesty is the best policy.

Doesnt look like much from the outside but i would recommend this hotel to everyone. Service is amazing, very clean, quiet in the room. And the free breakfast was delicious. If you dont like your scrambled eggs runny they will cook you a complimentary omlette.

It looks nice and the free happy hour drinks are good but it’s got thin walls, annoying house keeping and internet that’s slower than USPS.
Pros:
Happy hour is free and the pour is stiff.
Very friendly and courteous desk staff (pretty sure they are required to wish you a good day at the slightest hint of acknowledgement)
Nicely appointed rooms
Cool coi pond
Cons:
I can hear each and every car that drives by on the highway, as well as my neighbors on their honeymoon.
Did not have hot water this morning.
House keeping takes it upon themselves to touch and re-​arrange everything you leave in the room during the day. Please do not attempt to order my toiletries by size, stop bagging all my dirty clothes for dry cleaning, and don’t shove the nightstand into my phone charger that I left plugged into the only accessible outlet in the room. Just don’t.
Lastly the internet. I mean seriously. I didn’t know they still had options this slow. I even decided to pay for the «premium» connection one night. I’m pretty sure it got slower. I could barely even get 1Mbps most nights. I got a little nostalgic when a picture decided to load in the old line by line method of 1998 but then I remembered Justin Timberlake was no longer in a band and most civilizations can stream movies in HD. Apparently, not here. Not even in original YouTube 240p potato quality. Pathetic and a rip off.
If your work is sending you here (like me) then the room is barely tolerable. If you’re fronting the dime, go somewhere else.

This is a pretty hotel but it’s SO LOUD! If you’re sleeping by the highway, there is no dampening of the highway sounds. And if you sleep facing the atrium, you can hear loud conversations even after 11pm. I don’t think people are being loud, it’s just the acoustics. Sleep is precious when on vacation and unfortunately, this is a tough spot to doze off.

Imagine my thrill at having my company put me up in the old Barcelona Courts recently. I know, I know, this is firmly Embassy Suites, but forgive me for always holding a special place in my heart for Barcelona Courts. Back in my junior high and high school days, you had not lived until you had a youth group event at the Barcelona Courts pool or an overnight stay with just a couple of adult chaperones.
With my fit of nostalgia out of the way, I can still give the right amount of credit to this hotel. My 4 star rating is summed up in staff friendliness, size of the rooms and comfort of the bed. I was impressed with how many staff members were on hand to say a warm word of greeting or to help out. The suites are quite large.
My one complaint can be summed up in one word: bacon. The complimentary breakfast has a few things out for anyone to grab, but special requests must be made for bacon. I think customer satisfaction could increase substantially by just putting out some bacon and sausage and make it easy. Who eats eggs and potatoes without bacon? Solve this pressing challenge, and I would have loved my stay more.

I recently stayed in this hotel for business and was very impressed overall! All of the rooms are suites (if the name didn’t give it away) and the suite I stayed in was a good size, comfortable, and perfect for my week long stay. The staff was very attentive and courteous… as I walked through the lobby at the beginning and end of the day, I was greeted by seemingly everyone on the staff, which I liked. It was clear that customer satisfaction is important to them. Breakfast buffet was good (eggs, biscuits, gravy and breakfast meats, fruit, oatmeal, pastries etc.) with made to order omelets (which I didn’t have). Nightly reception-​I didn’t have the food, but did opt for Ziegenbock beer, which was nice after a long day.
Only negative was my first room service order. It took about an hour (maybe more) to get my food… and it seemed that there was just a breakdown somewhere in the process. With the length of time it took (and the fact that I called to check on the status) I would’ve hoped for either a credit for dinner or maybe an offer for dessert or something. (I wasn’t feeling good that night, so just let it go.)
But, overall, the experience was good and I’d stay there again the next time I am in town!

Lubbock is our half way point from Denver to Houston and this is the second time we’ve stayed here. I cannot comment on the amenities as we arrive late and leave early. The team is friendly and the accommodations are nice. The coffee is all we’ve had and it’s hot and fresh. We will continue to stay here on our way back to Houston.

The breakfast and breakfast staff make this hotel stay 5 stars. Lots of options for a hearty breakfast. Nothing like a friendly staff wishing you the best to start your day.

Stayed there a week ago with a wedding party! This used to be the place to stay when it was Barcelona courts! Staff was great other than the one employee who was based out of Beaumont.
He was very annoying and embarrassed my whole family in front of everyone else checking in that evening! He needs to be take his training courses again on customer service 101!
The event manager was awesome and made everyone feel at home doing our reception!
make sure you check your receipt before you checkout and pay for your stay. We had a few surprises on all four of our rooms.

The staff were wonderful and the room was clean. The bed was comfortable. The room was dark and rather depressing. The décor of the hotel was dated. Again, the staff were very friendly and helpful.

I don’t get the hype over this hotel, if possible I would have given it a 2.5 or a little less than average, and I stay in a LOT of hotels… Why the dings? First there is no bottled water in the room & this is Texas. Second the Wi-​Fi is painfully slow practically unusable… Third as of 14:30 still no cleaning service to the room… I know whine, whine, whine yet I expected a lot more from an Embassy Suites.

Our first visit was no fluke. This is the friendliest hotel we have ever stayed in in any city. We were here over Thanksgiving, and would have understood if the staff was less enthusiastic about working throught holiday. But nothing could be further from the truth. When I told the buffet lady thank you for working on Thanksgiving she told me her job was one of the things she was thankful for! Both days we spoke to managers (including a sales manager from one of their other hotels) who were happily bussing tables in their pretty blouses, necklaces and slacks. We overhead the person taking orders complimenting the short order cook on the great job he had done that morning. The bartenders happily served and chatted during the free cocktail reception each night and told us ahead of time if what we ordered wasn’t on the complimentary list.
Whatever the managers and owners are doing to foster such an environment of cooperation among the staff and friendliness to their customers is amazing. This will be not only where we stay whenever we visit our family in Lubbock, we will tell anyone else to stay here as well.
As to the facility itself–
The rooms are updated, clean and comfortable. The family friendly enviornment with sitting areas in the rooms and common areas make it perfect for our clan to gather together. It did get a little noisy late at night but because we had the two rooms once we closed the door and turned on the fan we couldn’t hear a thing.

Well maintained hotel with the usual ES amenities. Checkin/​Checkout was incredibly efficient. My room was clean and well maintained.

Clean decent sized rooms. Comfy beds. Stayed here only one night with two kids and my hub. Free complimentary drinks expect loud drunk noisy old women. Also for some reason there are a lot of families who stay here with kids. The swimming pool is small. The hotel in general is nice and they have a lil Koi fish pond inside near the lobby. Close to restaurants and mall.

We stayed at the Embassy Suites in Lubbock twice in November of this year and want to compliment Michael Alvarez and his staff. It’s a lovely hotel and the staff there could not be nicer. We chose Embassy Suites because it’s our favorite hotel. Staying at this particular Embassy Suites just reinforced that.
As much as anything in life, it’s the people that make the difference. Not only did we enjoy the hotel property, but Michael and his staff made our stay special. We love Embassy Suites and intend to stay at one on our next travels. I hope family or business bring us back to Lubbock so that we can stay at this one again.

Sorry. I guess I’m not as big a fan as all the other reviews here. It was really just alright for my visit.
I spent two nights here as a Hilton Honors Gold member. Room on the top 3^rd floor — — not really much of a view, but I don’t think there was any room here that has much of a view. Mine was of the back alleyway.
All the staff members that I encountered were friendly. No issues there.
Yes, there was complimentary breakfast available in the morning. But with so many people swarming over the omelette station, I really didn’t want to wait in line — –and unfortunately (IMHO) the other choices were pretty lame and not so healthy. So I had a spoon of scrambled eggs.
As far as the décor — umm yeah, no candles in my room as all the photos show. HaHa! I wasn’t really expecting them, but I just think it’s funny how they included them in the photo to make the rooms look more «home-​like», warm, and comfortable.
I’ve read from others that this place looks Tuscan — haha. Yeah, right! It seemed somewhat dated to me – again, IMHO. But I wouldn’t classify this as Tuscan — more like old and dated with some stonework.
Yes, complimentary manager’s reception. It was fine. Free wine & beer is always fine, right? Chips and salsa for a complimentary snack. Nothing crazy there.
It was comfortable here — would I stay here again? Probably not — there’s another property in Lubbock I stay that also has complimentary breakfast, a complimentary mgr’s reception, I get more recognition for being Gold, AND it’s less expensive too.