Razzberry Lips

We pierced our daughters ears here and it was a delightful experience!
It was clean, sanitary and memorable for my girls.
The owner, Selena is kind and caring, and takes great pride in her store!
I can’t wait to have a birthday party there!
I’ve heard that the parties are so much fun.
We will be back!

Finally gave this place a try after hearing about it from various friends. I am sad to say I was greatly disappointed, once we walked in we we’re NOT greeted by any of the staff members a few walked by as they were tending to a party but not one attempted to acknowledge us until about 5 – 10 minutes later. I didn’t let it bother me as I could see they were busy tending to a party. Once the employee did greet me she simply asked if we were purchasing something… Not a friendly greeting at all. I told her we’d like to do two makeovers (2.5 year old and 5 year old) and if they would have time to fit us in as they seemed busy. She said they would have time once the current parties make up was finished and they moved in to the other room, which was in about 15 – 20 minutes. Well 20 minutes later and still nothing, I had to go back and ask AGAIN if we’d be helped at the original time she had given and the answer at that point had changed to NO, they no longer had any availability and their next party was already shuffling in (20 min early). All of this would be fine if they would’ve just communicated that they could not accommodate us the first time and not leave us standing around waiting with two young children. The most frustrating part is I tried to call ahead of time to see if there was any availability prior to driving over but there was no answer the phone just rang. If they wanted to I’m sure they could’ve done the makeovers at the station in the front (ear-​piercing station) during the time the 4 of them had to just sit at the register and chat amongst each other, sitting on the floor, etc. They really should close for private events since they cannot multitask or accommodate more than one group at a time… I will NOT be returning to Razzberry Lips! And unless you pre book a party I wouldn’t either.

My daughter absolutely loved her makeover! She was treated like a princess and got so many choices along the way. Her hair stayed in a pretty bow for the entire day, and she especially liked all the glitter on her nails and in her hair.
I saw a birthday party going on at the same time and all of the kids were loving every part of it. They played games and even learned a new dance. My daughter wants to have her party here.

Great birthday party for my 7 yr old:
— all 11 girls looked awesome after their makeovers
— the staff then organized several games, dance time and fashion show.
— very dedicated team working here, they enjoy their work and really pay attention to the young ladies, talk to them, etc.
My daughter asked to come back soon!

Princess party w Cinderella. Lots of glitter the young girls loved it. Small but will make nice memories.

I had my daughters 3^rd birthday party here yesterday and we had a fantastic experience. The staff was very accommodating and Princess Belle was so sweet. She made my daughter feel so special. It is a great place for small princess parties.

We went everywhere looking for something to use as a prop for our babies newborn pictures and this was the only place we found what we needed. Thanks to this store our pictures came out perfectly when we wrapped the baby in feathers!

We had a birthday party recently with a big group of children. The actual makeovers and entertainment was cute but then when the 2 hours were up and we had the back room it was mayhem. The workers are completely gone… The room is tiny which was fine but at that time another party had come in to the next room and were started on their makeovers. Now it’s confusion. We had both sets of parents mushed together and little girls overlapping. The girls that worked there were too busy to have anything to do with our party and help us find things we needed. Once the other party arrived our food/​presents were dumped into the tiny room on the only table you have for food/​cake etc. My husband had to stop them because they were just dumping everything close to topping onto our cake! The owner has made a big mistake scheduling staggered parties like that. We will NOT be coming back to schedule a party. I unfortunately ignored the other reviews. It’s a pity.

Cramped. Too small and really expensive.
They did a great job on the kids hair and makeup but other than that, that’s where it ends. Just really tight and they really need to space out parties. We couldn’t even begin to leave the party area when another party jumped in.
I know you need to make $ but pls space out your events so parents don’t feel suffocated in your very small facility.

This is the best location for Ear piercings
Princess
Party’s
Make-​up
Dress up
Etcetera so much todo excellent prices.
Beautiful business I love the fact that they take patience with all girls, this place highly recommended Great service excellent price very well worth it. I’m definitely back soon my niecest love it. Great for parties for little girls. Makes me remember when I was little girl. Make friends talk enjoy a good time.

Just went here yesterday. Had an appt at noon, we were seated right away. By the time I could catch what was going on my daughters were seated and had already picked out what they wanted. It took about 15 min for hair, nails, and a little make-​up. I wanted to make sure I left a review as some of the other reviews I read were talking about bad customer service, honestly these girls were soo soo nice and professional. I have a huge issue with anything remotely not right with customer service, especially snooty teen workers, and I did not experience that at all. The two that were working on them were very nice, asking them questions, keeping them engaged.
However I will note that if it was a busy day I might have had a different experience. There was a party going on when we were there but it didn’t interfere with us at all.
I’m having them do the girls hair for my wedding so I came to do a trial. It was great so I booked the girls the morning on my wedding.

Loved the store. Found adorable lamb for my child. Imagine party would be a lot of fun for young girls.

For a birthday party when you are 8, this place is probably everything you have ever dreamed of. It was nice to see my niece enjoy herself ~ she and her friends had their hair and make up done, had a «dance party» following, and then went to the back room to enjoy some food, cake, and open presents.
Being a young girl means you want to be covered in glitter. I had to laugh (since I am not a parent) knowing that I will find it years from now. A day after the party I saw little sparkles of glitter on my husband’s face, who wasn’t at the party. I assume being a parent you just know your existence will be drenched in glitter if you have a daughter, and that’s not necessarily a bad thing.
Overall it was a cute place, a shop that is dedicated to young girls who want to have a fun dress up day or party.

My 3 yr old daughter had her ears pierced here and we had such a great experience! The owner and young woman working were helpful, friendly, and lovely to us during and after the experience. They were very accommodating and I highly recommend going here for the 5 star service and treatment towards not only my little one, but of me too!

when i bring my daughter and her friends its always a weekday and there are no other parties or people around so my girls and her friends receive the special attention they get making them all feel special. the store part is very inviting for the kids to want to buy everything. the staff are young but very sweet and attentive to what my daughter wants. will always come back until my girl grows older.

The kids certainly appear to have some fun but there are some serious problems with this place.
1) Too small, too many parties planned back-​to-​back.
2) No organization. Many of the kids don’t understand what is going on and the workers just play a bunch of music and then are done. They aren’t great with young kids because they just go through the motions even if the kids are not engaged in the activities. Some activities were freeze dance and the limbo but the kids were either just standing there confused or running around not paying attention.
3) I’m okay with letting my daughters pretend to be princesses or pop stars but they should be able to be more than just that. On the wall they have painted «Never to buzy to be Beautiful» I can pass off the spelling of «busy» with a «z» since the place is «Razzberry» instead of «Raspberry» but if you combine that with the incorrect use of «to» instead of «too» and the horrid messaging that they should *always* be beautiful I am saddened that it is so superficial. Why can’t they have some sort of imagination around a princess doing good for the world instead of simply being something to look at. Ugh.
4) The teenagers that work there don’t really care about the kids, they simply spray them with nail polish and hair spray and send the kids to an open room to stand around.

I had my daughter’s 7^th birthday here and she felt like a princess ! Her friends and my daughter had a wonderful time, they got their nails, makeup and hair done. They also got to make lipgloss or lotion, and danced the day away! The teenaged staff that hosted were really nice, they even set up the party room for me what a treat! I thought all the staff were very friendly and attentive to my party. I recommend this to anyone who is looking to make their little girl (s) a princess and a sparkly day to remember.
The only reason for not a 5 star was because one of my niece’s couldn’t attend and I still got charged for her and I still had the minimum of 7, no where on the their website does it indicated if someone doesn’t show they still charge, I wasn’t told by phone either. Bummer. Make sure all your kids attend or let them know 24 hours in advance.

I had my daughter’s 6^th Birthday party here last weekend and the girls had such a Fabulous time! They all enjoyed getting their hair, nails and make up. They also got to make either lip gloss or lotion. The employees definitely kept them entertained by dancing, doing the limbo and freeze dance. Ariel also made a guest appearance, which the girls enjoyed!
They have a very cute gift store with enough sparkle and pizazz for your little diva. My daughter, her cousins and friends has such a great time. I still hear from the mom’s how much fun their daughter had that day! :) I’m sure they’ll make future reservations there.

WOW, this place is awesome! I wanted to give my 7 yr old niece a special day of feeling like a Rock star/​princess and Razzberry Lips covered everything I needed and wanted to make her feel special.
She enjoyed it so much, and looked so cute afterward. She now wants to have her 8^th birthday here.
I got to be a cool aunt in my nieces eyes and it was worth every dime and the glitter I will have to vacuum my car but this is one of those occasions when her smiles and giggles made this priceless. I will be bringing my other 3 nieces here in on my husband side of the family to give them some pampering time next.

This place is too small to host parties. No room for people to stand and they schedule parties back to back. So many people cram in there. It’s not enjoyable.
They spray my sons hair with color and it dripped to his new white shirt and I asked if it would wash off and the girl said yes so sure. I got home and tried to wash the shirt and it does not wash off. They should not be using stuff that does not wash off.

Went to a birthday party there today and it was great — the three teenage employees were attentive and courteous to all the girls — all 7 of them — painted nails, made lip gloss and then since there was extra time — danced with them (played freeze dance and taught them a dance). Alex and Emliy were two of the employees — excellent service. We saw Cinderella leaving the shop while we were there… cute little gift shop area, too.
Very cute — great idea. The girls’ nails were so sparkly, I think they were their own light source. They definitely didn’t skimp on the glitter.
Well done.

My daughter has gone to Razzberry Lips before in the past and loved it. So, I booked her 10^th birthday party here. I called and was told I could not actually book the birthday party package without having 6 or more guests. That was fine by me since the girls are a little older and really just wanted hair, makeup and nails done. I scheduled a date and time and we showed up. It was very crowded with birthday parties and it was almost like we were ignored and then rushed thru because we did not do the birthday party package. I have to say that other then the girl that checked us in, not one girl working there acknowledged or talked to me at all. The four girls were told to pick a nail polish color and there nails were done quickly, then they were rushed thru hair and makeup. It was done so quickly it was as if they were on an assembly line. After our 20 minutes were over all the girls (four of them at this point) just walked away to get ready for another big birthday party coming in the door. The girls makeup on the eyes was so sticky that it just was all over the place in a few minutes. The hair updo’s on two of the girls fell within an hour and the other two started falling out soon after. The glitter nails were already chipping and glitter was everywhere. I am so very disappointed in this business. I have been a business owner for years. I have a high volume of clientele as well. I treat everyone the same and give them what they pay for and more. That is how I stay in business. Razzberry Lips has forgotten that it is their clientele that makes them who they are and pays their bills. It is very upsetting to feel like you are treated differently and also ignored to a point especially when celebrating a special day for your child. This was our first stop on a fun birthday party for my daughter and it just ruined the mood for the rest of the day. I paid good money and got poor service for sure from somewhere that I thought would be the exact opposite and make my daughter and her friends feel beyond special for a great day! I would not recommend this place at all!

Really wish they had this closer to home (Santa Cruz)!
Took my daughter and her BFF for makeovers for my daughter’s birthday. Super cute, their hair and nails looked great. They loved the sunglasses and the feather boas (which they called scarves lol!). Making the lotion and lip gloss was super fun. They went to school the next day all dolled up and got tons of compliments! Thanks Razzberry Lips!

I am not from around here (I live in L.A.) but I was visiting my family for the holidays and wanted to take my niece to get her ears pierced (I’m that kind of Uncle)…it was something she wanted but she was very nervous about it and I wanted to find a place that was good for that kind of thing for kids (she is 6). A friend had mentioned this place and I didn’t even know places like this existed (again, the no kids thing) so I said let’s give it a try!
I am soooo glad we came here. She was a little scared but they totally warmed her up and made it a fun, girly experience like a little girl’s first ear piercing should be! The staff was attentive and went out of their way to alleviate her nervousness and make it a pleasant experience. That really impressed me and truthfully what I like the most is that at the end of it all it made me seem like the awesome Uncle for taking her here!
Her ears probably wouldn’t be pierced now had I not taken her here!

Best. Party. Ever.
We had 8 girls at an 8 year old shared birthday party this weekend. The young women doing the beautification and leading the party games were awesome! They were patient, upbeat, and full of energy. It was so fun for our girls and really entertaining for the moms and dads to watch.
I recommend getting the party room for an extra fee — that gave us a nice place to sit and have cake, and have the girls bask in their fabulousness. We never felt rushed, and everything went very smoothly.
I would give a hearty 5 stars, except I am still confused by the tally of expenses. I think splitting the check may be hard for the store’s systems to process, and the itemization of charges on the bill needed to be much clearer. For instance, there was a $ 50 store credit listed out and we don’t know what that was. And, we wanted to leave tips in the credit card slips, but it didn’t seem possible to show which credit card the tip should be charged to. I think that if we could have paid up early, while the party was getting started, and had cash for the tips, this would have been much less confusing.
I would be happy to have another party here — it was pretty nearly perfect.

Adorable overpriced junk… in a nice way!
My daughter loves this super girly store. She even wants to plan her birthday party here.
We walked in on a weekend and they were pretty busy but still made time to put a couple of feather hair extensions in my daughters hair, and it only cost $ 6 each! That was the only thing I could afford, jk.

I wouldn’t say «a-​ok», just «ok». I never visited the Westgate Mall location but this shop is quite tiny. We went for a party and that seemed to take most of the space. The small shop space is mostly accessories and decorations. The pink and black «salon» area has about 10 chairs.
The «rock star» makeovers weren’t as crazy as I thought they’d be (for five year olds). Different fancy hairstyles for each girl (with lots of glitter, beware), nail polish (covered in sparkles), tiniest bit of color on lips and eyes (also sparkly). The rock star part was the head set mic headpiece.
The employees, who weren’t the most friendly, but worked with the girls well, did some music and dance games until we went into the party room for cake and ice cream. Seems like a popular place. There was a party before us and after us. They can overlap a bit with some in the party room while a new group gets made over.
I don’t know of any particular parking but even on a Saturday afternoon, it wasn’t too bad. The entrance is up a short flight up steps so it’s not very stroller friendly.
Not a bad addition to bring stores for the younger crowd in Los Gatos.