World Appliance Service Company

I had an issue with a bad drain pump in my LG washer/​dryer combo, and I was referred to these guys from the LG website. Felix was the gentleman I dealt with, and he was very straightforward and concise. I scheduled my appointment, and he arrived very promptly. Very easy to deal with, and he was able to fix the machine after a little bit of trial and error. It took no more than an hour, and although any fix on a washing machine is expensive, I felt like he gave me a relatively good deal. Most importantly, I got the fix completed quickly and without a fuss. I would recommend them to anyone. So give Felix a call, he will be happy to help! Thanks!

Outstanding service. My washing machine broke on dec 31^st. I called at least 20 places and Felix was the only one so responded to my urgent situation and showed up within 20 mins. He was so knowledgable, detail oriented and honest. He could have easily changed a part and get the machine to work for a few days til it breaks again but he told me honestly that it’s working now but it will break soon bc of a transmission problem. He charged me half bc it wouldn’t be fair to me. Highly recommended.

Felix is an animated man but don’t let that fool you. He can fix a stove and replace parts on a microwave easily and efficiently! I am satisfied with my service. Will use Felix again if I have any LG appliance issues in the future.

I’m very pleased with Felix’s work our washer wasn’t working since before thanksgiving and we had guests coming in from out of town but he got the job done ! He even went out of his way to fix other parts of the washer that he noticed were gonna break down ! He’s very knowledgable thank you again Felix !

ZERO STARS!
AVOID AVOID AVOID.
FELIX IS A JOKE.
THE SERVICE IS A RIP OFF.
THIS COMPANY IS A JOKE. SOME OF THE FIVE STARS ARE PROBABLY FAMILY AND FRIENDS OF THE COMPANY.
Called them and FELIX came over. ****THIS GUY IS A JOKE****. I was trying to shake his hand while introducing my self before letting him inside the house but he was very hesitant. Like he was in a rush. Before he even saw the machine he was already mentioning the $ 85 dollar service call fee. Finally at the washer, he opened it and closed the door. He mentioned its too dirty and he wont touch it. That was that. Heres basically what he said «…too dirty, i wont touch it. Buy a new one. Well maybe for MORE MONEY ill fix it. Anyways its $ 85 for just calling me».
He also mentioned that the room was small for him to work on (a room you can fit 3 more washers besides the washer and dryer already there.). More like hes trying to avoid fixing it and just want that $ 85 fee for just showing up. He was telling us next time we need to bring the washer out for him to fix it. ISNT THAT YOUR JOB FELIX! What a joke!
AVOID THIS COMPANY… ITS A JOKE. ESPECIALLY FELIX. HE IS A LAZY MONEY HUNGRY PERSON. MORE LIKE A THIEF.

I had warranty service on my refrigerator through Warrantech Direct and they scheduled the service on September 4. They told me the World Appliance Service Company will contact me, they never did so I called them and finally after a week Felix came over and wanted $ 60.00 in cash for service, I told him we do not have a co pay. He was so UN professional started banging on the Appliance did not have the right tools and leaves. I called the Warrant Company and they told me that he will come back with the parts, after two weeks and numerous calls he installed the part and the problem was still there. Felix told me he has to order a different part and came back installed another part, but the problem never went away. I kept calling the Warrant company and Felix they told me he has another part and will come by on Monday, he never shows up and finally he showed up 3 days later with no part and tell me there is nothing he can do and walks away. My advise to any one wants to use World Appliance Service Company, please don’t bother you will be very disappointed.

My Pacific Sales insurance had World Appliance Service check my LG Stove for leaks. Felix, World Appliance’s service repairman/​manager, roughly manhandled the stove, took 10 minutes to cursorily check it, said there was nothing wrong and charged me $ 60 for the call since he said it wasn’t covered by insurance. The man never even gave me a receipt, so I have no idea what the $ 60 was for. I happened to have a contractor and workmen in the house at the time and they were astounded at his lack of professionalism and the fact that he didn’t do anything at all, but was exceedingly speedy in demanding his financial due.
A note to Pacific Sales and World Appliance Service: Before you send this man out on another call, make him take a course in customer relations.

Felix has come twice to fix our LG washing machine. In both cases he was able to come by on short notice and make the repairs quickly. I only have good things to say about his ability to diagnose and repair our machine. Felix has always been very personable and polite. In addition, he is very respectful of our home. He has been happy to comply with our no shoes household and is mindful avoiding damage during repairs.

A rating of 1-​Star is too generous; but, Unilocal doesn’t allow zero or negative ratings! World Appliance Service (Felix — only employee) was sent by my home warranty company. He was brash and wouldn’t listen to me or my wife on the problem. He immediately determined our problem was «maintenance» which was not covered by my warranty service fee. I asked him how the ice maker not working, the icing in the freezer, and the door not closing properly was related to the coils needing a cleaning and he rudely replied he knew what he was doing. Reluctantly I allowed him to return the next day to chemically clean the coils for a $ 90 charge. The cleaning didn’t repair anything! I called another service company who found a broken part on the ice maker, a broken part on the door hinge, and cleaned the coils which were still dirty after Felix chemically cleaned them. I paid the second company $ 165 which also included a new water filter. So, I wasted the $ 60 warranty fee and the $ 90 maintenance fee which together did not fix any of the problems to the freezer. Stay away from this horrible repair service and its owner Felix!

Bad experience with a phone call to confirm an appointment — why try their service if they can’t even be nice when I called to confirm the appointment?
I am not the first one saying in comments bad customer service… Check it out…

Warantech sent this company out to fix my fridge and the guy showed up and was really erratic, slamming things around and making me all around nervous.
Then he basically ASSURES me that fixing my fridge «will scratch my floors» ummmmmmm… no dude, figure it out, but you aren’t scratching my new hardwood floors!
This was not okay
So I asked him to leave before starting the job
Hopefully the warrantee people can send me another company

The manufacturer had this company come to service our fridge.
The tech who showed up was nice but too intense and running all over the place.
It was like he was in a huge rush all the time and bouncing off the walls. He wouldn’t stop to listen to me describe the issues.
It also made my family feel uncomfortable.
He didn’t do anything for repairing the fridge.

Had an 8 year old frigidaire dishwasher that stopped working. We thought it was pump related since the dishwasher would not drain. When I called Felix and asked about a service call, he first asked about the year and model of the unit. He said save your money on fixing such an old unit since you can buy a new one for not much more than the parts and labor if this one could be fixed. We did not want to get a new one yet, since we would also want to get a matching oven and refrigerator. It was an $ 85 service call charge which would go towards labor if we proceeded with the job after the estimate. We scheduled a return visit for the pump to be replaced.
As a side note, some of the reviews mention Felix’s animated personality. To be candid, he can come off a little gruff at first, but is actually a pussy cat once you speak with him further. Since I believe he is a sole proprietor, he is also fortunate to have a lot of customers which need to be scheduled which might not always allow a same day appointment. That being said, I was very impressed with his follow up. He calls when he says he will. Also, when he was running a few minutes late for an appointment, he called in advance to let me know. This makes him stand out. I would definitely use him again (but hopefully it will not be needed for a while). I also recommended him to my next door neighbor today.

I called on Saturday at 9 am sharp. Spoke to Felix we talk briefly let me know how he worked he gave an appointment for Monday he came to the house and within 2 minutes he was able to show me the problem. I was so lucky he had the parts with him that I was able to wash my clothes right away. Thank you Felix!

Referred by LG — I called World Appliance (Felix) — he set an appointment to come check a «noise» with our Dryer, very prompt within 2 days — diagnosed the problem, ordered parts the same day and then worked around our schedule to complete the repair. Felix was professional, efficient and just overall great customer service. I would definitely recommend World Appliance Service to anyone who needs a repair. Our upright stack-​able dryer is 7 years old and after this repair it sounds like new! Honestly, no BS.

There was a power outage at my house for just a moment and when my Frigidaire Professional refrigerator came back online, it started acting funny. The fridge compartment stopped cooling and the freezer began fluctuating. Not wanting to lose all of my precious condiments and frozen burritos, I researched all night and narrowed down the culprit to two potential pieces of defective machinery (and kept my kitchen windows open as if that would help). But in the morning, I found out that nobody in the area sold these, and when I called around, Felix stated that they had many parts onsite and was also the only repair guy that could offer same-​day service for an $ 85 service repair fee (which would be counted towards the labor if any would ultimately be required). We scheduled an appointment for noon-​2, but at about 11:30, I went to grab some stuff out of my fridge and found that it was sort of working again (the temp in the fridge had dropped from 59 to 45 degrees).
I emailed Felix to let him know what was going on and to ask whether it still made sense to keep the appointment because intermittent problems are among the hardest to diagnose (i.e., how can you diagnose a broken appliance if you show up to check it out and it is working just fine?), and he called me back immediately to chat. Instead of trying to make his $ 85, he was completely honest and helpful and stated that based on what I was telling him, I’d probably tried to set the fridge and freezer temps too low after the power outage reset and that I’d inadvertently clogged up my condenser or something like that – he told me to set the fridge temp to 38 and the freezer temp to 0 and to call him back in a few days if that didn’t work. Well, it’s a few days later and the fridge /​freezer are still working.
So essentially, I paid $ 0 to have a same-​day instant telephonic repair of my appliance. That probably deserves 5 stars, right?

Felix came and did an excellent job in repairing our washing machine. He also gave us some excellent maintenance tips, which should keep the unit going for a long time to come. He was clear and direct in his communication. I’d happily hire him again.

Worthless company, didn’t do the work, overcharged us, then pretended to be too busy to return to correct what they didn’t fix in the process. Felix lied that my husband authorized the upcharge, which is odd, since I’m not married!
Rebuttal to response. I never signed a form authorizing additional fees, and my credit card company has confirmed such. Insurance company has agreed to refund the fees as they were informed by Sear’s that this company’s work was unacceptable, and they called me after speaking with Sear’s technician and apologized for my expriences with your company. Sears ordered several parts, and will be returning to make the repairs which your company failed to do.
Also, before you provide facts as you believe them to be true, check with my insurance company, and you will find that after hearing legitimate responses, as well as that of a witness, they DID offer a refund, especially after the Sear’s technician ran a diagnostic, and not only confirmed it wasn’t actually repaired, but could find nothing you did to repair the problem. They ordered the needed parts and scheduled a return visit to install them. You stated you didn’t want to order parts, then removed a support beam and said hopefully that will do it, and left. Wow… Really?! 3 Weeks later it was doing the exact same thing!
If you truly believed in your service, why did you pretend to be too busy to return to fix what you were hired to do initially? You claimed you were too busy, but a co-​worker was able to secure an service appointment with you within a day or so. Although they didn’t use your service, because they had been forwarned, it just proved to my insurance company that you lacked integrity by lying to them also.
Good Riddance!

I’d rate Felixx and this company 10 stars I could. First, I’m guilty of not having written a reivew ealier when Felix saved the day the first time. My LG washer/​dryer combo was leaking, I called and explained the issue, and Felix tells me what to do so I can save him coming out and charging me a service call! Who does that? I followed his advice and sure enough I didn’t need him. So that should have been my first review describing how thoroughly impressed I was with his honesty and kindness. He didn’t have to do that, he didn’t know me, he could have easily just come out, charged me, and I wouldn’t have been the wiser. Instead, he did what so few others do, he was honest and helpful.
Well, my LG just loves attention so the next thing it does to me not even a couple of months later is it’s soap dispenser gets hopelessly stuck. I dreaded having to deal with this as I thought it would be time-​consuming and costly but gave Felix a call as I had no choice.
This time Felix did come out, diagnosed it in less than half an hour, and then tells me how to save money by ordering the needed part online instead of through him where it would cost me double! As I said above, what service company does that? What’s more, he had the whole thing diagnosed, put back together, and was out the door in less than 45 minutes. The charge for the entire visit was unbelievably reasonable. Even more, he then tells me how to quickly and easily install the part after idelivery so I don’t have to have him back out again! Anyone else would have said they needed to come back out and charge me for the call.
Felix is beyond awesome. He absolutely knows what he’s doing, has continually saved me money, and was fast, efficient, and professional. I can’t recommend him and this company highly enough. Thank you Felix. Thank you, thank you, thank you for making everything so simple and easy while saving me from having to pay an arm and a leg to get my machine fixed.

Zero stars. i am so dissapointed did not even try to help me with trying to fix my refrigerator. made it seem well you are not in my area and cant do the job. supposely they are LG repair service tech but they stink at the service or even trying to help.