AAA Appliance Service

This company does not merit even one star. Called to repair a simple switch on my kitchenaid range, the «technician,» Vitaly charge me $ 25 and said the fee would be deducted from repair, and he had to order a part. After 2 weeks he had not called; I called to inquire and was told the part was not available but he was «trying.» Another 2 weeks, he said he had to order the part on ebay. Further inquiries to Vitaly resulted in him hanging up the phone. I contacted Nick, the manager, who continually had me call him back, and just blew me off. Finally promised to refund my $ 25 but never did. I found the part easily through another repair service. Vitaly had continually lied to me, then Nick did the same, also telling me when I told hi about Vitaly, that «you can’t trust Russians.»
My mother, who is 83, also had a serviceman from this company to fix her washer. After charging her $ 200 the washer still did not work. When the tech returned, he verbally abused her and her friend, screaming at them. Building manager had to come to get him out of their home.
These people are untrustworthy, dishonest and conduct deceptive business practices. I am glad for the people who had good service but I suspect that is mostly in the past. My mother said she’d used this company for a long time but they have changed.
I caution people to be very cautious about allowing these people in their homes. I have read the other one-​star comments and they are very similar to my experience dealing with the technicians and management.
STAY AWAY!

Fred and Nick who I delt with over the phone you where really cool, but now its beem 7 days and they haven’t corrected the techs mustake, 7 days. The stuff thats been said to me over the phone the past 7 days, incredible I’m like, is this a real company or are you joking this is like stealing? The technician that came out did not fix the problem sold me a part that did not fix the problem. I called him back the next day. Then he came back day after that out took the part I did not need won’t give me a refund, 7 days with no refrigerator. The technician started to talk rude to me and didn’t do the job he was paid for which is fix the fridge. To get this resolved I’m having to call them a minimum of twice a day still home with a broken fridge. I will never pay someone to do a ridiculously simple job like fixing a fridge in my life again like other things I’ll just learn to do it myself then keep that knowledge for when I need it next time. Fred and Nick the way you guys have delt with me as a customer is wrone and you know that but dont care Vitaliy try to make it my falt, OMGgive me a break Fred you know what I asked for and he didnt delive. Plus your asking me about my religion and that im a different race the Vitaly thats why hes not coming back to fix this, hes scarred. What? Im with crutches and was very professional with all of you since day one. This company as of right now is the worst house call company I’ve ever dealt with. You should have your technicians read the reviews because they are doing a terrible terrible job and it’s not just my opinion read your reviews it’s a shame that when you Google refrigerator repair your company comes up first must be the AAA but this company is truly an FFF can you believe the dispatcher brought up religion and race into this issue of them taking my money and not fixing my Appliance, incredible, well see what the judge has to say I’ll follow up on this Unilocal review page with results after.

I usually do t write reviews but this was the quickest hassle free experience and I had to share. I had and issue with my dryer and was really dragging getting it repaired because of the previews appliance repair company I was using was so expansive and terrible customer service. Aaa was easy and quick, my repairman was Yury. He was a very nice guy, friendly and polite. He was able to figure out the issue in 15 minutes and fixed it on the spot. He gave me a great deal. Will definitely use AAA Again and ask for Yury. Keep up the good work guys

These people are way overpriced!!! They charged $ 110.00 for a $ 40 part for a dryer sensor. I needed the dryer repaired right away, and they were able to come out the same day. But after I paid the bill, I looked up the part to find out that it is only a $ 40 part. When I called AAA to talk about the bill the person was arrogant and flippant with me.

Terrible experience. They did not fix the heater problem and took advantage of my handicapped sister. I filed a complain with the Bank to get a refund on my debit card. They have not returned my phone calls. I do not recommend!!!

Worst experience ever, the technician came to my house about one hour after I called the AAA Appliance Service to check if they could fix my dishwasher. First, the person who answered the phone told me Monday would be the earliest he could have a look at it, but 10 minutes later same person called me back to verify my address and showed up at my house 15 minutes later. As soon as I met the technician, who also initially answered the phone and who was already unfriendly then, really gave me the creeps when I met him in person! He was stressed and showed it with his attitude and also was extremely short answering questions. He said minimum cost $ 250 but it could be over $ 500. He made in 5 min $ 35 to tell me this? I paid him and was glad when he and his bad energy left my house.
May God bless him.

I guess I should have checked my favorite «go to» place before I hired this company. i could have saved 25.00. Call the other repair company! This one is a total rip. They sent a guy that didn’t have a clue what was going on. He said he would call me tomorrow afternoon. I did what should have done in the first place I went to
. I called and spoke to a pro ordered the part and I’m pretty sure I can put it in or find someone that can for about what they charged for nothing.

DO NOT USE THESE CROOKS !!! Wish I could give negative stars.
The dryer of my Kenmore stack washer/​dryer was squealing. I did research on the internet. The problem was an $ 18.00 felt gasket needed to be replaced. Normal for a unit of this age. It was a fairly easy fix for the do-​it-​yourselfer, however, I didn’t have the time. So I called these fools. Stupid me for not checking Unilocal first!
Like other reviewers stated, scheduling was pathetic. «Yury» finally arrived for the job. I told him what was wrong, and asked what it would cost. He didn’t know and couldn’t estimate until he opened it up. It was exactly what I thought… the felt gasket. Okay Yury, so what’s it going to cost now? Couldn’t estimate because there could be «other problems» also. So now I’m stuck, and agreed to repair it. He repaired it in under twenty minutes. The cost for the $ 18.00 part and twenty minutes labor? $ 285.00! Are you flipping kidding me? No choice now but to pay it. Crooks.
But now it gets worse. Days after the repair, it was squeaking again. We placed many, many calls to them. Their reply was always that they had to contact that same technician (Yury) and that person would contact me. Never did. Same conversation several times. When he finally called, he said he came back to check it but we weren’t home. Hello? We didn’t schedule an appointment. What busy tech is going to «drop by»? Liar.
They give a 30 day warranty on their work. 29 days after the work, Yury finally comes back (hmmm, why wait so long? Scam maybe?) He told us we were putting too much laundry in the dryer, that it’s meant for 18 pounds max. Well we’ve had the unit for 10 years, never been an issue before. With a few towels in there, it didn’t squeak, so he left. He was there for 4 minutes. BTW, in that 4 minutes, he managed to stink my entire house with residual cigarette smoke. I won’t even get into how mean and rude he was to my wife, nor how he swore at her when he was walking away.
One week later, squeaking returned, even on an empty dryer! But guess what? Warranty has expired! Yay for them! Thieves. Months have passed, and our dryer squeaks so loud we have to run it just before we leave the house.
Bottom line: Crooks. Rude. Aggressive. Unprofessional. Incompetent. Liars. Smelly.

I can only speak for my experience, Vitaly fixed my ice maker. Hallelujah, I can’t even begin to tell you how much I was jonesing for a cold, I mean COLD Negroni. The price was fair, maybe a little high but he got it repaired quickly and it’s worked great since. My only complaint is that I wish he had cleaned up a little better after he finished, but I would definitely call them again if I needed work done.

No stars for the scummy guys. BAD BAD BUSINESS! Stay away

To date, I have not received the rebate I was told I’d receive from paying for parts from when they had to come out a second time and fix my fridge. I’ve spoken to April several times over the months. Each time she has assured me they will send my money. At this point it is about the principle.

They talked me into a $ 180 repair for a $ 500 fridge in a rental unit. It stopped working the next day, but they made me call back repeatedly. Finally they reached the repairman who did the job, and he was scheduled to return. But he never showed up because he had car trouble. So the tenant’s food all went bad.
I’ll NEVER use them again — but found a great LOCAL place where the repairman owns the business and actually cares about the customer.

I had used this service in the past many years ago but something has gone seriously wrong with this company since then. I called on August 30^th 2013 to have someone come a deal with my GE Profile 27 with a Drink Hatch Door and I thought they had fixed the problem. I was stunned to discover just hours later that the entire fridge stopped working entirely. Now a Saturday, I called and they sent the same tech again to fix the issue but still did not fix the problem. 3 hours later I called to have them come back but were told to call back on Monday. So we called on Monday and the same tech came back and this time just refilled the coolant but nothing else and 3 hours later… nothing. So we called again to have anyone come out and we got nothing. No one returned our phone calls and no one came to finish the job they started
With food rotting away we had no other options but to call someone else and found a company with a great rating in Burbank. To our delight this new tech was fast, honest and direct. Apparently, he informed us that the original tech was so bad that he damaged the line to the compressor somewhere and was unable to fix their mess without spending allot of money. So now we have a dead fridge that is almost impossible to with the features we have come to love and use every day.
AAA not only killed the fridge but made it so expensive to repair it is beyond our budget to do so.
Lesson learned, don’t assume anything with a company you have not done business with in a long while. Do your homework and these days, get references.

I am not able to leave negative stars, although when a company lies and installs a $ 400 part that does not fix the problem, then refuses to return five phone calls or remedy the problem, this place should be getting legal cases against them on a regular basis. That is my next step. Vitelli is always «out in the field», and has never returned a phone call. Do not trust these people! They took advantage of an older disabled couple!

Call this place to get a small washing machine fix. The guy on the phone was super nice (5 start). So the tech comes out some rude guy, super rude. He looked and it and said it needs a new motor. I said ok, how muchie? He said $ 400.00. I was like WOW. The whole machine is worth $ 350.00. He looked at me and got so pist and said pay me my $ 25.00 for the service call and he did not want to tak to me. He wrote down paid on the recipe tore it from the top from the carbon copy and Literly threw it in my face while I had my hand out for the receipt. I was speechless. And he just walked out mumbling cussing at me. Wow.

Unfortunately I do not have the option of giving one star, because if I could I would. Completely unprofessional. They wasted my time. Not only that they were insulting and rude. I called at 10:00 and I was told that the servicemen would come between 11 and 1:00. I called at 215 since no one had arrived. I was told that they were backed up and would not arrive until at least 4 00. I asked them when somebody was going to call and notify me and they said that they had just not gotten around to it. I stressed that they wasted my time and are completely unprofessional.
When I stated that I would put this all in my Unilocal review he then got defensive and tried to tell me that it was so busy that he was calling all the other clients now that they were going to be late and had not gotten to me yet. I asked him to repeat to me what time it was, which was 215. I pointed out That is 1 hour and 15 minutes after the latest time the he scheduled to him to arrive. he had told me that the service men would arrive between 11:00 and 1:00.
I even asked him when did he intend to call me since it was over an hour & 20 min. since they were supposed to arrive. I told him I am a professional and expect to be notified as soon as they know there is going to be a delay. He then attempted to snow job me and tell me he was getting around to notifying us. Actually said they were busy and he was calling all the clients not notifying them but they would be late. Actually get me to believe that he is calling people for an hour and 20 minutes and he had not gotten to me yet! I replied that he was completely unprofessional and I would report all of this in my Unilocal review.
He then got defensive that I was going to blast him and I pointed out that I was only going to report exactly what and how his unprofessional service and communication or should I say lack there of transpired. He was terribly rude and aggressive.
Avoid them like the plague if you value your time and expect professional service and courtesy. I am sure this is one of the many reasons that they are offering a Unilocal discount.

This guy was a complete jerk. Paid him the $ 25 service call fee just to get him out of my house. Also, said if we bought the Unilocal deal he wouldn’t let us use it. He said he did not know anything about it.

I admit that had I read the reviews for this company before calling, I would not have called them. I have an old Caloric oven and when the igniter stopped working I found them under Caloric Appliance Service in the Yellow Pages.
The guy on the phone was both busy and gruff, which doesn’t bother me at all, because he was not rude, but just a harried professional. He told me how much it is for a service call — $ 25, which is rolled into the price of repair, if you have them do the repair — and told me that the repairman would call before he got here. The repairman did call an hour before coming.
From the start, Max, the repairman, behaved professionally and with complete respect. He did not, for example, aggressively try to shove his truck onto my narrow driveway, like some other workmen that I’ve had here had done. He parked on the street and came to the gate with his toolkit in hand. He was quiet, friendly, and clean. He checked the problem, told me how much it would cost for installation and new igniter coil, and, once I authorized it, went to work cleanly and quietly. Then, he tested it, I paid, and we were done.
Once reason that I fear dealing with contractors and other professionals is that dealing with them can be a stress-​filled hassle. This was definitely not the case with this company, which I appreciate very much.

I read the reviews here before I wrote mine. I can’t believe that so many folks had bad experiences with this company, because my experience was AMAZING!
At noon today, I went to grab a soda from my fridge and I noticed that it was not very cold. The fridge light was on, but neither the freezer nor the fridge were pushing out any cold air. Everything in the fridge was cool, but not cold.
I bought the fridge from Sears about 9 years ago, so I went to Sears’ web site for repair service. They could send someone in 12 days. Unacceptable!
I thought maybe I should buy a new fridge. Sears could deliver one in 14 days. Also unacceptable!
I went on FaceBook, posted a message about my trouble, and quickly got 3 referrals. The first one was AAA Appliance Service. My friend said they respond immediately, which sounded good.
I called AAA, explained my dilemma, and they sent out a guy named Vitaly WITHIN THE HOUR. He quickly replaced the timer in the fridge and then he was gone. My fridge was down for a few hours. The whole thing cost $ 160.
Vitaly said he was not sure that my freon levels were good. He said that I should see how cold the fridge gets today… if it’s not cold enough, he’ll come back and recharge it.
OVERALL A GREAT EXPERIENCE! :)

This company needs to work on their scheduling system because what they are doing right now is not working. People don’t have all day to wait for technician to come.
Once the technicians arrive they are fine and do good job, it is just hard to get them on time.