White Memorial Medical Center

Great doctors, and the nursing staff was fantastic. Emergency room was a long wait.

Suite 2500 and 2300 need way better people skills it’s the audiology department and they really do treat the people like they really handicapped… Hate how I saw they treated an elder man and my mother in law

Had a heart procedure performed at this hospital. From the time we checked in through the discharge procedure we were treated courteously, professionally and with the utmost in patient care in mind. Dr. Salazar and his team were great. Their communication regarding the procedure and what to expect during recovery were clear and concise.
We would not hesitate recommending White Memorial to our friends and family.

I had elbow surgery at White 6 months ago. From check in to check out, very professional nice people. Things looks very sanitary. Unfortunately I’ve been through 10 surgeries at multiple hospitals. I put White at the top, all things considered.

The only reason I’m coming here is because of Dr Shaw. Otherwise I find the staff to be incompetent. I’m 16 weeks pregnant and am back for another blood test because a the first time «you didn’t give enough blood». When I asked why they made the mistake Evelyn said I don’t know I don’t work in the lab. She gave me new paperwork for new tests and as I looked through it she had marked no cvs. It was incorrect so she filled out another form. As I waited in the lab I noticed she had marked «has smoked in past 7 days» and «has ovum donor». I called Dr shaw and she couldn’t believe it. She sent Evelyn upstairs. She never apologized. She took the papers crossed out the info, wrote her initials and said. If they ask u anything tell them to call me. There has been one too many mistakes here and now I’m afraid I have to look for a new hospital even though I like dr shaw.

Horrible service! Waited too long for emergency services while all the doctors and nurses kept gossiping about their lives! So sad to experience this at a HOSPITAL!

Well im going trough some health issues and this was my third time here within a year at first one may be abit uncomfortable in the ER, but once un a room the staff here has been very attentive to my needs alqays checking on me with a positive attitude. Im sure no one likes to send time in the hospital but when the servise is good you dont feel the pain so bad .
Thank you WMH.

As far as customer service, lot of their employees are rude. But the Dr. s and nurses are super helpful and really know their stuff.

If I could give an minus five star I will… this place is full of people that don’t have any respect for others people pain. The nurses especially the were rude and unattended towards the wife thas I love so much, they hurt my wife so much emotional and fiscal.. this place suck.

I would give this place negative stars if possible. The food is absolutely disgusting and left out for hours! It is way too expensive for such garbage of a meal. Do yourself a favor and go somewhere else. Let’s not forget the rude staff that charges you for the ketchup packets and salt!

This place is usually very good. But today they have the worst staff. All they do is talk and give hugs to each other. There is a lot of patients here but the nurses seem too busy replying back to there texes.

Bedside manner is nonexistent. You basically have to be an unruly patient in order for you to get decent care. I was there visiting a patient who has been there several days now. In the 4 hours I was there, I saw a nurse come by once to check iv, but not once did they ask him what his pain level was… and he was admitted for pain. I guess being in a predominantly Hispanic community allows them to continue to operate like this bc mediocre care is better than none, and no one complains.

I brought my father, 73 yrs old for emergency care because he was bleeding from his nose and had escrutiating headache and they have him waiting and waiting. My father was finally admitted and the room he was in was a bit dirty and I saw a small roach moving around on the floor

Not the place I would want to be but we’re here for a reason which is for my sons procedure. So far the nurses and staff are very caring and nurturing. The place is clean so a major plus. Can’t complain.

Ive delivered 3 kids here in 2003, 2011, 2012
i had the best experience, nurses are very nice during the night shift lol…
Very clean, and very professional
I see my doctor across the street, and love it!
I also had surgery in 2 years ago and every thing went well, i am very happy with this Hospital

This medical center is the most horrible medical center I’v ever gone. Was like a nightmare for me. I went there to deliver my first baby. They sent me to the dirty restroom to changed my dress. O m g, After many of missed up things they told me they don’t have available room for me. I had been crying since I got there till I came out. I’d better deliver my boy in the street. I cant even write done what a bad bad bad experience they gave me.

It’s horrible centre, at the delevery and labore department they don’t have enough changing room and patient must go to restrooms to change,

One star cause there open till 9pm for visiting hours. Nurses have bad attitudes and staff just passed you off to someone else worst bedside manner I have ever seen. I workrd in medical field before and never seen such mean and uncaring people. Wake up raza chicana this hospital is right in the middle of aztlan cant believe it. Ask for charge nurse if you need something and never show up around 6pm they say their changing shifts so you will not get any service si hope your loved one has not fallen and cant get up they will be there till someone clocks in first. Just my observation

Updating my review…
Had another visit here. But, this time for my husband. Lets just say, we were in ICU for almost a week.
I was very impressed with their amazing staff. ALL the nurses were super sweet, attentive, caring. All the doctors that visited him, were also attentive, took their time to explain, and just easy to talk to.
Since we were there a little while longer, then just a visit to a family or friend, I had time to visit their grounds, cafeteria, and church. Very impressed how everything was clean and large! Loved their «rest area» outside between buildings. It was really a relaxing area. The Cafeteria was surprisingly small. Not a lot of choices on food. BUT, they did have a large sitting area. Also, an outdoor sitting area for anyone to have their meals.
LOVE this hospital! but, I hope I never have to visit them again. ;)

I wish I could give this place no stars. I am still waiting, after standing at the window over 30 minutes, just to talk to the manager Letty to complain about my egregious experience. I had an appointment with the Rheumatologist, Dr. Thomas Romano, for the autoimmune situation they can’t figure out and is basically ruining my life and causing me immense, debilitating pain.
When I arrived at the medical center, I had to do a lap because it is so large and the parking signs are so confusing it’s hard to even get into the compound. After finally getting in and driving to the bottom of the huge parking garage to get a spot, I began the 20 minute schlep up that elevator, into the building, into the elevator, across a bridge to ANOTHER building, up THAT elevator, and then up to the top floor to his office. When you are in a great deal of pain, this sucks. A lot.
When I finally arrived, the receptionist told me the doctor had left. They said you have a 15-​minute grace period and then he leaves. When I told her that I was in the building and making my way to the office which is a trek and asked WHY they didn’t call me, she informed me that it is Dr. Romano’s policy NOT to call patients ‘Not even to remind them of their appointments’ she said verbatim. When I asked why they would have such a horrible policy, especially with their location, she shrugged and said its the doctor’s policy.
I am at a loss. Between this doctor and the manager whom I still haven’t even seen (40 minutes now) I can pretty much conclude that this facility and everyone in authority in it truly could not care less about their patients. I would love to hear what management has to say about this, but they can’t be reached. And I am getting charged every 15 minutes for parking. In conclusion, if you can go ANYWHERE else, even if it’s out of the way, GO!!! GO ANYWHERE ELSE.

This is my second time coming here. First visit came to see my brother-​in-​law and today came to see my mother-​in-​law. Both times everyone at the hospital were very friendly and helpful. They took care of my family and always made sure if they were doing ok.