Westchester Veterinary Center & Cat Clinic

Dr. Yoo and his staff are really the most special people. I brought my very sick cat in and he was so patient with me explaining everything that was going on and the treatment plan. He had to stay overnight to get an IV and some diagnostics tests and Dr. Yoo stayed late with him, calling me to update his status and texted me pictures of him to assure me he was in good hands. I’m happy to say my cat is already feeling better! If you need a vet go here! Dr. Yoo and his wife are the best people and I can’t recommend them enough.

Recently moved to Westchester and decided to try this local vet when one of our cats, Cali, had a wound on the back of her neck that would not heal on it’s own. The facility has a clean and modern feel, the staff is very friendly and caring, and the doctors are wonderful. Unfortunately, due to the location of the wound and infection under the skin, Cali would scratch constantly (even while wearing the cone of shame), which resulted in us having to take her back 2 more times to get re-​stapled. Each time, the wound was flushed with antibiotics and injections were administered for pain. The doctors could see our frustration and were gracious enough to help us out with some of the costs. It seemed like a long road, but the wound has finally healed. We will be happy to take our animals back to this facility. I just hope it’s not in the immediate future. But I would highly recommend them to anyone who’s looking for a great local vet anytime!

I needed to find a new vet for my son Roscoe after moving to the area. A neighbor recommended Westchester Veterinary Center, so I gave them a ring.
It was easy to get an appointment for a routine exam and vaccinations. After a delay because of an emergency, Dr. Yoo spent quite a bit of time with us. He made several recommendations and gave me a lot of advice. Neither he nor his staff pressured me to buy anything that was recommended.
As a self-​employed consultant, I understand the need to offer and sell products and services. I’m not sure why others here are offend by this practice. It is how veterinarians stay in business, and your pet may actually need those x-​rays or that mouthwash. Use your brain. It’s no different than when you go to your doctor, although I’ll admit I take better care of my dog than myself. Just say no if you don’t want it.
The staff was courteous and the facilities seemed first class. I am glad to have found Dr. Yoo and his wonderful team.

I will never go back to this place. All the negative reviews below about upselling are true. I decided to check it out because it was recommended to me by the person I adopted my cat from and I know sometimes negative reviews can be the worst-​case scenario of a visit but these were completely accurate.
I took my cat in for a persistent cough. They said they recommended a $ 200 xray to check her lungs, which was already a bit of a red flag given that the other reviews, but I was concerned she might have asthma so decided to be safe. After they took the xray they said it wasn’t asthma and it was either an infection or a growth. My roommate’s cat also had a cough, which is where I thought my cat got it from, so I decided that an infection was more likely than a growth since it affected both cats — a conclusion that would seem reasonable, especially since they could always prescribe antiobiotics first to see if they work and then go from there. However, they were very dismissive of the infection idea, even though they said themselves that’s what it could be, and were extremely aggressive in trying to get me to send the xray to a specialist for another $ 180 to check it. Then they said they’d want me to come back in two weeks to get another $ 200 xray. And the antibiotics they gave me for my cat was over $ 100 — plus the $ 50 visit fee. I also asked if they could prescribe me two sets of antibiotics so that I could treat the other cat because I didn’t want them to just swap the infection back and forth. They said they weren’t able to without the cat being there, which was understandable, and they did offer to comp a visit for my roommate to bring her cat in. However, once she did, they refused to issue antibiotics without a $ 200 xray for her cat. Clearly they just wanted to get her in there to try to sell something to her too. They also told her that my cat’s infection, the one that they tried to convince me was a growth, was bacterial and shouldn’t spread.
These guys are unfortunately nothing but used car salesmen, which is very disturbing since vets are supposed to care about the well-​being of the animal most. I don’t feel like they cared about my cat at all, just about getting more and more procedures. They repeatedly referred to my cat as a boy, even though I said she was a girl repeatedly. They also repeatedly told referred to my roommate’s cat as a girl, even though she said he was a boy.

Very sad that I brought my chinchilla here, although the staff was very sweet, my chinchilla didn’t get the care he should have. So I took my chinchilla here because the place I initially wanted to take was closed on Wednesdays and I didn’t want to wait till Friday, I took him in because I noticed he had stopped eating and had a patch of hair missing, also he hadn’t been active like his old self and he had a small cut above his eye. I told the vet all my concerns and she kept asking me if he always looks like this. Frustrated I kept repeating no, that’s why I’m here. She looked in his mouth by just holding him and checking his front teeth, «Oh his teeth look fine», her exact words. Then she came to the conclusion he was dehydrated and he needed a subcutaneous injection and critical care supplements also tried to suggest x-​rays. I agreed to everything except the x-​rays because that was ridiculous and seemed unnecessary. I paid almost $ 200 and I left with my chinchilla and was told if he isn’t better in a week we should do x-​rays. Ummmm bye. 2 weeks later I see he is still miserable so I take him to the place I wanted to in the beginning, there the doctor was so thorough and took a scope to look in his mouth instantly noticing his problem! He had broken his back molar and they were cutting into his tongue which in result caused him to have and infection in his tongue and is why he wasn’t eating anymore. He was in excruciating pain and it was totally overlooked here! The only reason I’m giving a 2 star instead of 1 is because that critical care was the only thing keeping him alive because his mouth was so infected he couldn’t chew. I was so sad when I found out this could have been resolved almost 3 weeks prior when I first brought him here but no one cared to get a scope and look inside his mouth. After a week of pain medication and antibiotics also cutting that tooth out he is now getting back to himself. No thanks to this office

I wish I could give Dr. Yoo and his staff more than 5 stars. He is really a special vet and this office is outstanding! I was referred by a friend of mine in reference to my 6 year old male basset hound. He had a reoccurring genetic eye problem that was previously treated twice by another vet and the problem was never resolved. I had to keep going back and spending money and this other vet didn’t seem to care about resolving the issue.
Dr. Yoo’s staff was very kind and squeezed me in the next morning. They did several eye tests on my dog and when Dr. Yoo was able to pinpoint the problem, he sat down and kindly explained everything twice so I understood what the issue was. My dog needed two medications and a shot. Dr. Yoo charged very reasonable rates. He also made some other recommendations for food, his ears, his teeth and overall health. He was very kind and the staff did not try to sell me services and products I did not need. They sincerely want to work with and help you.
We were on our way an hour later with a reasonable bill and Dr. Yoo’s assurance that he would complete my dog’s insurance paperwork in a timely manner. He told me to call if I needed anything and would look forward to a follow up in the next week. Later that day, he personally called me and asked how my dog was doing and if I had any further questions.
This office truly cares about the welfare of animals. I will never take my pet elsewhere.

I have been here before, this is my second pup I bring here. In past visits I can say I have received excellent services.
I am big on customer service and here is why I am rating this visit and location 1 star. I came in for a vaccination and after walking in at 3:30, I did not see the Vet until 5pm. I was left with my pup in a waiting room. If I or any other person is about to invest hundreds of dollars with any Veterinary, the least they can do is come and check in. Letting you know «we will be right with you», I got nothing. I noticed the assistant walking back and forth twirling her thumbs and another sitting in the front desk typing away. This is very upsetting, I did not expect this at all.
It’s likely I will not bring my pets here anymore.

This place is beyond incredible… The staff is so amazing… they were wonderful and helpful. I cannot say enough nice things about them. I will bring my pets to them any and every chance I get. They are goodhearted people, smart, intelligent and they care. You will not be disappointed!

We went for a health certificate for our dogs and everything went smooth. Doctor Yoo is very knowledgeble. All the staff is very helpful. Great service highly recommended.

When finding a doctor or a vet, trust is a very important factor. You want someone that will take good care of your pet and not take advantage of you when you’re in a worried state. At this clinic, I did not trust the Dr or the associates at all. It really did feel like dealing with a shady mechanic. I felt like I had to be skeptical or otherwise I’d be bullied (yes I mean literally) by the doc into getting unnecessary services and products. I found the doctor to have demeaning manner and I saw him belittling one of the employees there. Overpriced af. I will never take my pet there and would suggest you don’t.

I was unhappy with the vet I was using and I am so glad I found this place. They love animals and it shows in their service. The staff are all friendly and the doctors are very knowledgable. This clinic stresses the importance of preventive medicine and really teach you how to extend your pets lifespan. If you are thinking of switching vets or just got a new pet, check this place out!

I wish I could give 5 stars over and over again. I never write reviews, but Dr. Yoo and this clinic is really a special place. I have been taking my 3 year old cat and my 90lbs rottweiler/​doberman dog we inherited here for the last year.
They have always been responsive and kind, often squeezing me in so that the vet visits didn’t interfere with my work. Recently, our dog was limping and it wasn’t getting better, Dr. Yoo found a tumor in her shoulder, the only options were to amputate her leg or to put her down. We weren’t ready to put her down, so we figured out our finances to pay for the surgery. When we dropped her off, we were given an invoice that was almost twice as much as what we originally were quoted. We couldn’t afford it, but Dr. Yoo said that he didn’t know where the miscommunication happened, but since we were quoted a different price before that is what he would charge us. I wouldn’t be surprised if they lost money on the surgery, but we couldn’t be more grateful. The surgery was a total success, they got all the cancer before it spread to her chest. Not only that, but they called us in the evening to check up on her, gave us his personal cell phone number in case anything concerned us. We have had 2 checkups since and she is recovering marvelously. Dr. Yoo and his staff were so sweet and compassionate throughout this difficult process, they gave us our sweet beautiful amazing dog for hopefully a few more years, and we just are overwhelmed with gratitude.
I see some comments on here that Dr. Yoo tries to oversell products. That has truly not been my experience. I have experienced Dr. Yoo putting the animals first, advising everything that could possibly help, but ultimately it is up to the person to decide what they want to do and what they can afford without judgement. I have talked with the staff frequently about my bill, and every time it has been adjusted based on what we can afford.
I can’t express my gratitude enough and encourage everyone to come to this place if your critter needs some help. They go over and beyond what they have to do while performing really high quality care. Thank you again so much!

Didn’t actually come in, but I called to make an appointment and all of the staff genuinely seemed to care. He even transferred me to the doctor so my girlfriend could talk to him about my cats problems.
At the end of the day they ended up being too far away for me to take my cat, so I took them somewhere closer. These guys seem like they really care about animals so I’d definitely recommend taking your pet here If they’re close by.

I brought my pet in for routine shots, a nail trim and a flea issue. The office staff is nice, the office itself is clean and the doctor seemed knowledgeable, hence why I didn’t leave a 1 star review.
Here’s the issues:
My pet received a round of shots and the next day was sick because of it. While I fully understand that it is normal for pets to feel sick after receiving these shots, it would have been nice if the vet or the office staff had informed me of those side effects. When I went to talk to them about it, they said that it was «normal» and to «keep an eye out» in case my pet didn’t feel better. They were very matter of fact about it. Almost like they were surprised that I didn’t know that. In case you’re wondering, my pet had diarrhea and experienced a loss of appetite.
As most of the bad reviews on here state, they upsell every opportunity they get and better yet, they employ scare tactics to get you to buy what they are selling. Now, I’ll admit that again the vet was knowledgeable, but when you are selling me a tape worm shot at $ 50, you may want to mention that my pet will need another tape worm shot in 2 weeks BEFORE you swipe my credit card for an additional $ 50. They tried to sell me a 6 month flea treatment for $ 120. I found the same exact treatment online for $ 60. They tried to sell me a flea spray for $ 28. I found the same flea spray online for $ 12. They also tried to sell me on a different cat food, another shot because the doctor said my pet was shedding too much and 85% of the time spent at the appointment was focus on selling me the next product that they have. They made it seem like my 2 year old pet had everything under the moon wrong with her.
Coming to this vet almost feels like going to a shady mechanic. Change your brakes, flush the radiator, get new tires, replace the gaskets… Anything to make an extra buck or two. I get you are trying to run a business, but you shouldn’t do it like that. It’s wrong.

Took our cat in for a recurrence of an issue. Went to Dr. Yoo because he is closer and since I knew what was going on it would be quicker and less of a hassle then going to our vet. The cat is about 18, we treat it symptomatically and focus on quality of life. Dr. Yoo tries to oversell his products (which he now brands with his own logo) under the impression that they are needed! Knowing that we have used a product with no success for our cat — he ‘insisted’ that we use another product. .. realized when we got home that the other product was simply the same with a new label! Returning it tomorrow with a refund — which Dr. Yoo has agreed to do.
Last night and continuing into today our cat is acting like she is coming out of sedation — Dr. Yoo insists that he did not sedate our cat. He was kind enough to call today (a Sunday to check on her) which is the only reason that he is getting 2 stars instead of 1.
They also ‘bathed’ the cat with some waterless shampoo that has left a horrible residue on the cat along with looking like she is still wet!!! Can’t bathe the cat until she feels better.
Taking the cat to our vet tomorrow — we are concerned that they hurt the cat in some way. — not moving very much and seems to be in pain, keeping the cat in a secure area with food/​water/​litter box/​a nice warm bed and continued love :-/

When we first got our puppy, this was the place to call home. The staff is incredibly friendly, and Dr. Yoo has always given the greatest attention to our needs. We’ve moved to Anaheim just recently, and we still make the drive to this office whenever anything comes up. I’d definitely recommend bringing your pet to this place. The office is nice and everyone is very welcoming!

I agree with the previous reviewer: they like animals and they’re very nice on the surface, but they like their bank account more. My cats went here for about four months for chronic conditions. They treated my cats well at their first visit, but then it was a relentless hard sell for vitamins, dental washes, herbal supplements, prescription foods, procedures, etc. that were questionable in nature. Even when my cat was just there for booster shots they were trying to sell $ 30 bottles of vitamins. They repeatedly tried to sell pills for «shedding too much» for my short-​haired cat who did not have a shedding problem of any kind. They constantly seemed to be looking for openings to sell more products, and it got very tiring to have to constantly fend off the add-​ons.
And BTW, for this who think this is normal practice: no, it isn’t. I’ve had pets my entire life, and they’ve had many vet visits. Good veterinary practices don’t make their money by hard-​selling unnecessary extras.
They aggressively pushed the feline leukemia vaccine, even though that’s neither core nor recommended for indoor-​only adult cats by either the AVMA or the AAFP (of course I said no). Worse: with the rabies booster, they smiled, nodded, lied to my face and gave the cat the worst possible vax he could have received: a one-​year vax with thimerosal (most vets now do 3-​year vaccinations to reduce risk of vaccine-​associated sarcoma. If they do one-​year vax, it’s thimerosal-​free. This was neither).
Needless to say, we’re not going back. And for those of you that find this review funny… well, I hope you will find it just as amusing when this vet bases your pet’s care on earning potential instead of necessity, safety or benefit, as they did with me.

They seem like they genuinely like pets… but they genuinely like their bank accounts better. Everything, every word was an upsell. I brought my dog in for a skin condition and the first things they wanted to discuss was dental care. The whole time they suggested I buy this, buy that. Even after I said no in the beginning. As I was paying my expensive bill they ran through all the up sells again.
Needless to say, I went to a different vet today because the problem was never resolved.

Best vet clinic hands down!
Poor kitty had to have her anal glands expressed, as I had suspected and Dr. Yoo confirmed. Dr. Yoo’s experience assured that the otherwise traumatizing procedure was over in a jiffy. If only his finger was a little more slender but I guess that can’t be helped. LOL TMI!
I was attracted to this business because it specifies cat clinic in its name. I hoped that it would be able to cater to my cat’s wellbeing since she’s always so skittish when visiting any vet clinic. It probably has something to do with the smell of fear in the air (lol) and being in such a close proximity to «scary» dogs. I tried a house call doctor for that reason but they naturally have less resources than a clinic.
Upon entering you’ll find yourself in a spacious and relaxing waiting room. As I waited for our turn, a large dog came into the clinic alarming my little scared-​ey cat. When the receptionist realized that, she quickly took us to the examination room. There’s a cat tree and toys but unfortunately kitty was not in a playful mood.
The male vet tech and Dr. Yoo were awesome! They were thorough and I never felt rushed. The tech was very patient with me and helped me make the best decisions for my cat and my pocket. They recommended products to me but I never felt pressured to do anything. They also gave me pamphlets to inform me about pet insurances that might help. It is by right their responsibility to share knowledge at the best of their ability, for the wellbeing of your pet. If you don’t want to hear it, that what’s the point of coming to see experts in their field for help? Be an adult and say no if you disagree/don’t want something.
Additionally, if your cat has to be dropped off for a procedure I was told by the receptionist that they are kept in the furthest corner to keep them as comfortable as possible. In the waiting room, there is a seating area that’s for cats only for that same purpose. It is these attention to detail and passion for animals that assures my loyalty to this clinic.
Everyone here were very nice and made the experience as pleasant as possible for pet and owner. The cost was reasonable, the follow up was splendid and I am assured that my cat’s health and wellbeing is in safe and experienced hands.

I am very disappointed with my experience, especially after choosing this vet from the other favorable reviews.
I took my 10 year old dog for an annual checkup and some other health concerns. I thought I would try a new vet as they are closer to my home and I was hoping their fees would be reasonable.
High marks for speed, attentiveness and politeness of all the staff. Also, the facility itself is nice, well staffed, new and clean.
However, by the time I left I was feeling pretty hammered financially and I saw no end in sight if I choose to continue with them. 500 dollars later for my first visit for what supposed to be a checkup and a vaccine and that was after declining a variety of other expensive procedures (and they didn’t even do the vaccine). On top of that I left with no definitive information, just a bunch of guesses from the vet.
Further, the vet wanted to schedule another follow up appointment within a week, and was recommending another series of tests, diagnostics and surgery which I’m sure would end up costing thousands.
Also, they push the food and supplements they sell heavily. I had 4 different staff members, including the doctor pushing their dog food. For instance every time I asked if what I’m feeding my dog could be contributing to his health problems, everyone there including the vet just told me to buy their food.
Look, all vets are for profit businesses and this place is no different. They have a pretty large staff, a bunch of new equipment and probably not a huge client base as of yet so I’m sure their overhead is considerable. The longer I was there, the more uncomfortable I felt and I really got the impression they were pushing procedures to pad the bill. I really couldn’t get out of there fast enough.
I take exceptional care of my pets and don’t spare any expense on their care, but this place just left me feeling like I got had and I wont be returning. I wish I could find a truly ethical vet with reasonable fees. If anyone knows one, please let me know.