Airport Valet

These guys are SNAILS! Just waited 20 minutes to get my car after calling then when my plane landed. What’s the purpose of using this device when it’s slower than a shuttle, can or bus! Avoid this company and their total lack of urgency as a valet.

SCAM! I made a reservation and was quoted just over $ 40. When I picked up my car my price was sudd, Emily over $ 70. Wtf??? He tried telling me I was charged another day because I dropped my car off at noon, and my puck up two days later was at 1pm. Hard to argue asim curbside at LAX. Don’t use them, total rip off artists.

Used this company for years but a few months ago we had to wait a very long time to get the car. We gave them a second chance and again, an hour to get the car. To make matters worse, the driver lied to us saying he drove around many times waiting for us. We actually saw him delivering another car to some other customers and then 30 min later he delivered ours… I called to complain and the manager promised to get to the bottom of it and give us a discount but never heard back. Will not be using again when there are other companies supplying same service out there.

I have used this place and recommended it to friends for years, as the concept is great.
I hate to have to write this negative review but…
Unfortunately, the service has gone way down hill. I believe they are understaffed so when you land and call for someone to retrieve your vehicle, you can wait for up to an hour for them to come and get you.
This has happened repeatedly over the last year. One time it happened at 11:00 PM, their excuse was that the night shift was overwhelmed. The next time it happened at 1:00 PM, their excuse was that it was lunch time. At 6:00 PM, too many flights land. The final straw that broke the camels back was when I landed at 4:00 AM and nobody answered the phone, I got my vehicle at 5:00 AM. They advertise as 24hours, clearly they are not. I’m sick of excuses!
Also, they offer other services like car wash, detail, oil change etc. while they have your car. Do not rely on them to actually do the service requested. Often they do not perform the service requested and try to charge you for it anyway.
I tried again and again and again to give them another chance and even reached out to management about these issues but all they do is offer a free car wash on the next visit.
Waiting an hour for my car when I land at LAX is not worth a free car wash on my next visit.
At the price they charge (about $ 30 a day + tip) it has become more worthwhile to park at the short term parking at the airport (the price difference is nominal).

Convenient and economical for what it is.

What a brilliant concept! We were super late for our flight and I remembered driving by the «airport valet» on Sepulveda and watching in awe, as cars pulled over and a valet jumped into their car! I figured we might as well try it otherwise there was a chance we were going to miss the hour cut off for checked baggage.
I called the airport valet and told them we’d be there in 20 minutes. They said they’d have a valet outside waiting. When we pulled up, a valet got in our car – and yes it’s a very quick «hi nice to meet you, I am very late…» Then off to the airport. At the airport, you sign a contract and hand over your keys. You jump out curbside and are painlessly on your way!
On your return trip they bring your car to you at the airport and the valet, mysteriously gets back to his station all on his own. You sign your bill and are on your way home. No waiting for a buss and lugging your luggage!

Love these guys.
I pull up, guy jumps in. I drive to the airport and get out. While I’m walking in to the airport, my car is driving off, only to be returned to me, curbside, after I land.
Talk about no hassle. It really doesn’t get any easier than this.