Wells Fargo Bank

This is the worst f… king branch ever. They treat people with utmost disprect and total disregard for their time. They need to shut down this branch because Wells Fargo as a whole don’t need incompetent employees representing them.
This place lacks educating employee that needs to be trained on basic customer service!
Piles of retards behind the counter.

Worst customer service.

Always the longest wait and usually can’t solve my issues. Bad customer service, nobody speaks English. Manager always seems to be gone when I need him.

Horrible customer service always giving me problems to change my check rather drive that extra mile

I have no idea what the issue is… Yes they are busy so waittt! Everyone here is great from the tellers to the bankers to the managers. Obviously on pay days its going to be busy its a bank!!! The service is genuine and they go out of there way within their parameters of policy to please me every time I come here. When they verify its for security purposes thats their job.

I hate this f*** bank. This is the only Wells Fargo bank that always has to verify my check and then I have wait in line again!!! WTF my check is registered before it is given to me. I go to every other Wells Fargo and the teller does it right there in front of me. They never have to pull me to the side to verify my check and I have to stand in line again!!! I hate this Wells Fargo!!!

Short version:
the worst. Don’t come here.
Extended version:
Unfortunately this is the nearest branch to us, we had an issue with a check so we were instructed by the phone teller to go to a branch. We arrive wait in line, let them know what we need done and we are instructed to sign in and wait for a banker. We sign in and they seem quite busy but we needed the service so we waited. 15 minutes later someone asks if we signed in and what we needed. We fill her in. 10 minutes later the «greeters» changed and once again we asked what we needed and if we had signed in. Again we let her know. Approx 5 min after that i start getting antsy, this was an unexpected detour in our day, I inquire on how much longer it may be and she proceeds to explain they are busier then usual, short staffed and my service REQUIRED a banker so sorry no one else can do it.
Then walks out the woman who had secondly asked if we signed and what we needed.
As we sat down she cheerily states ‚
–did you know you can call this over the phone?-
Ummmmmm we awkwardly reply, the phone teller and your teller told us to come here.
–Oh, well no you can do it over the phone, I know you were waiting for a long time but since your already here ill go ahead and do it. -
We don’t even bother to mention to her how terribly stupid it was she had let us wait over 30 minutes for a service she knew we could do over the phone.
Maybe she was wrong but in that case it was a super jerk comment.
Thanks for nothing and I hope we never use this branch again for anything important.

Really weak costumer service. They couldn’t solve a small issue with my online banking. I just wasted my time there. They could be more friendly thought. I won’t come back to this branch.

Horrible customer service. Came in for a replacement debit card and teller Oscar told me to go into the office and I would be helped out. What he didn’t say was that I needed to sign in to be helped. So I’m standing in there like an idiot while employees just walked by me and not helping me out until I was proactive and asked if I had to sign in to be helped. The employees here are a bunch of morons. Except for the girl that helped me, her last name is Roque. She got my $ 5 fee back that was wrongfully taken by Wells Fargo. She needs to be promoted and everyone else fired.

I have been banking with this branch for more than 20 years both business and personal. Now, I understand why they have such bad customer service. Today Luis who is one of the tellers their literally raised his voice and became very rude while his manager Rosa Rodriguez sat back and watched and did nothing, maybe it was because I wasn’t wearing my suit? NO, They just have BAD CUSTOMER SERVICE SKILLS and it all starts from the top. Thanks to the both of them I will be looking for a new bank who wants my business other than Wells Fargo!

A parking lot and open extended hours and open 7 days a week. What more is there to say about a bank. It is inside the smart and final. It is clean but does get super busy. I don’t always understand why there are workers just standing by the line and talking to customers but I have never had to wait to long.
Overall I would recommend this location. I got here for personal and business banking and have never had a problem.

This branch has given me the worst experience ever. I recommend an extra mile drive than to deal with employees with low customer service skills. They all demonstrate no experience in their jobs, including the Manager herself who had a very cold and unfriendly attitude. This branch needs to invest more in their training. Avoid this bank and you will be avoid the lack of service, the long lines, and the headaches of finding parking. I been with Wells Fargo for 8 years and thanks to this branch I am deciding to change my bank.

With the exception of the insanely long lines on payday, this place is great. This branch is located inside the Smart & Final Extra in Lincoln Heights.
The staff are always helpful, knowledged and patient. There are also two ATMs on site.
You can also get some shopping done after your deposit/​withdrawal…

The service manager (ivette) is amazing!!! she really went out of her way to help me when i lost my debit card! she always smiles and remembers my name :) really feels like a family. i live about 20miles away from that location but i continue my business there because i love it.

Bring a book and headphones, be prepared for the longest line wait. Sometimes driving the extra mile (away from here) is worth it.
Be aware, the parking lot is very shady, my car was stolen there.

This bank is FABULOUS! The bankers go out of their way to help and the tellers are super cute!!!

Very happy with the excellent customer service!!! The bankers here are magnificent!!! Every time I walk in they make me feel welcome and greet me with smiles!