U-Haul Co

The manager of this U-​Haul location is extremely rude (asian guy). I brought my bosses corporate card with me to pay for the U-​Haul. The manager wouldn’t accept the card even though my boss offered to speak with him on the phone AND fax or email a cc authorization form. The store does not have an email address and the manager would not allow any flexibility. Its 2015 and no email address? What a joke. Incredibly rude and they will never have my service again.

I have not been to this location but my experience with them was not good. I have reserved the truck for 12pm, had people come help for move and had to have elevator reserved for move at my building, also storage rented that had to be all done within certain time. I received a call at 11:30 telling me that the truck wont be availae for another few hours, i could not wait, i asked for any truck but was told that no trucks at all are available… Ended up going quite few miles further, in LA traffic as no other locations had a truck in 30 min. My advice, you should always have at least one truck available in cases like mine.

This is my first ever negative review. We borrowed a Uhaul truck for 4 hours and the guy wants $ 83 ($ 33 for parts and $ 50 for labor) for damage to the top of the vehicle even though the truck was not driven in any garage or under a low-​hanging underpass. Also, I noticed that he charged a credit card that I had not authorized him to charge. COMPLETE SCAM AND CON ARTIST!

I believe it’s the customers that come here that have bad attitudes, not necessarily the staff.
The location was extremely busy, and even though the people waiting in line were irate and difficult to deal with, the customer service staff was very calm and professional. Isobel helped me after what seemed like a stressful phone conversation and she was polite and helpful, and didn’t rush me through my rental process.
My rental process was quick and easy. I had done my research online before coming in. They misspelled my name, which was a minor mistake considering they were able to look up my reservation by phone number. I rented a 17′ truck for a 2 bedroom apartment and it was the perfect size. I had to come back to rent an additional utility dolly and it was easy — they just added it to my tab. The truck and equipment return was just as easy. Don’t forget to re-​fuel before returning the truck or else they will charge you.
The wait times have been long, because of the needs of the customers. Some have lots of questions, and some customers come in just to purchase moving supplies. I would suggest to them to try and create multiple lines for different purposes, so that the customers don’t become irate while waiting.

Wow, this location’s got a bad rep on here. I am giving this place three stars because we went allllll the way to this location instead of the one 2 miles away from my house because my senior citizen aunt had a preference. The preference was because supposedly, the Los Feliz location isn’t as friendly and accommodating as the people at this one. Can’t really speak much on that, but the people here, mainly Sylvia and Victoria were super great and even remembered random facts about my aunt (such as the fact that she was a convalescent nurse) when she hadn’t been by in over a year. Pretty impressive. While the location is not ideal, at least they’ve got the personalized customer service down.

Experience = 2.5 stars
Ok, I was gonna give this place a 1 star but I thought about it really hard. They’re ok… given a few circumstances! Let me tell you about my experience with them.
I needed a tow hitch installed so I talked to them about it. They said no problem. Since, I needed a special one… they had to special order it. I had to give a non-​refundable down of $ 50. They said it will take 4 – 5 days…
1. It didn’t get there until the 8^th day. (Had to call them to find out if they received it)
2. When we finally got it and ready to install, it was the wrong one…
3. The manager apologized and said he will over-​night the order and will call me by Saturday when he gets it. That day was Thursday. It didn’t get there until the following Tuesday. Hmmm… over-​night huh?
4. He didn’t call me… I had to call again to find out if its there already!
My hitch finally got installed after 12 – 13 days of waiting! Annoying!
But he was nice and apologetic about the whole ordeal and gave me a $ 50 off the labor though… Also, one of his workers were very nice. Since, I had to wait for 4 hours to install that damn thing, he opened one of the trucks, turned on the AC and told me to wait and relax inside. They didn’t have a waiting room and it was hot… so that was nice.

Safeway = 4 stars
U-​Haul = 2 stars
Eugene = 5 stars
We rented a truck through U-​Haul at this location, via Safeway Rentals. The initial experience was not bad, though the truck was given to us at ¾ of a tank.
After a full day of moving, I overfilled the tank, and filled it to the top (to the tune of $ 30 extra). Whoops! I figured it could be credited to our balance.
As it turns out, U-​Haul «didn’t have a policy» regarding this. I spoke to one operator at 1−800-GO-UHAUL, who said that it was at the location’s discretion. The employee on duty, Eugene, informed me that that simply wasn’t true. I called back, and another operator said «[We’re] not gonna refund your money, I can tell you that much.» I was very frustrated by this «tough sh*t» response.
Luckily, Eugene was able to interface with a U-​Haul manager, Jasmine, and got her to to issue a gift card and apply it to the balance of our rental. Due to it being a weekend, Eugene even had to reprocess our balance on Monday and gave us a call to let us know that everything went okay. Had it not been for Eugene, I would certainly have sworn off U-​Haul for good, based on their dubious policies and customer service.