Swarovski

Ridiculous management! My friend tried to return an item and the store manager said it would not be retuned because my friend bought it from an outlet. MY FRIEND BOUGHT IT AT REGULAR PRICE. However, in return policy, it clearly states that with an receipt you can return to any store. Especially, when buying at regular price, you don’t have to go back to the outlet stores. SHE TOLD ME SHE COULDN’T DO ANYTHING ABOUT IT AND AKSED ME TO GO BACK TO AN OUTLET TO EXCHANGE OR WHATEVER. THE MANAGER WAS SO RUDE AND TRIED TO RESALE OTHER ITEMS TO MY FRIEND. OKAY! Let’s say that’s fine but she still be like the b face. So my shy friend ended up choosing something else since she said it couldn’t be any refund happen. And finally after she called some top manager or someone who is able to make sure the refund happen, my friend decided not to buy it. HER FACE TURNED LIKE SHES GONNA KILL US. And we are not good at English and she’s like showing the face that we were bad people that are not native and couldn’t be able to buy it. What does that called? Is it RACISIT? It took us around 50 to return a regular price item even if she said it couldn’t be returned, but it actually could be (since it is the newest Item of 2016. Anyways, be aware of that manager because she is not helpful at all, and tried her best to lose all customers the company has, and tried her best best best to make customers feel uncomfortable.

Very attentive and sweet employees. Shelbie Blakey went out of her way to make sure my needs were accommodated and she was very knolageable about all the products.

Dear Friends,
Be careful while shopping at this location!!!
I was a big fan of the brand for a while, but last incident at the store left a very bitter experience!
On December 23, 2014 I went to Swarovski store at the Grove (189 The Grove, Los Angeles CA 90 036), to exchange my birthday gift, a crystal duck for some jewelry, after looking around the I decided to get some earrings, so I asked shopping assistant to show me some and if I could try them, she gave me a pair I liked and a mirror with the tray, I took my own earrings off (the ones I came in to the store, white gold studs with aquamarine and diamond); I tried few pair of Swarovski ones than I bought a pair of earrings and a bracelet, so I left the store, was around 6pm.
Later when I was home I realized I left my earrings the gold ones at the store on the tray!
So I called that location next day twice:
In the morning the girl said she knows nothing, no earrings were found!
I called again and spoke to a manager she yelled at me and told me it is not her responsibilities even though she was at the store when I had done the purchase, I asked her to look at the camera records and found out where could be my earrings, as those are very expensive pair, but got no cooperation only rude attitude
I asked for help from management and corporate offices l, emailed asking help numerous times, but got zero response
I am not their customer anymore, will never be back, but it was very expensive lesson! The company does not care about their customers, the employees do not care of their own image;
Therefore please be aware and be careful while shopping at Swarovski stores!

Beautiful store and very nice people are working there. Such a pleasure to shop. I will definitely come back again.
Thank you for a great customer service!

I will never be able to say enough about how AMAZING their customer service is, questions-​answered, problems-​solved. They absolutely go above and beyond and are just over the top FANTASTIC! Thank you very much for making every shopping experience beyond anything imaginable.

A girl likes Diamonds, however, I like Crystal. My best friend and I come here when we are in LA (mostly yearly). I found a really nice bracelet which was $ 30 cheaper than what you would get it for in Vancouver, BC Canada. Customer service was really really awesome, one of the few stores that we were actually respected in.

Incredibly gracious, friendly and helpful staff. Selection is great. What really dazzled me was when I brought in necklaces for replacement crystals. They were very helpful and I got it back in time for Mothers Day. Free repair is hard to argue with. They’ve made me a loyal customer.

I bought a ring at another California store and took it back there when it needed a repair, the woman was more than helpful and sent it out for a free repair. Some people complain about the 4 – 6 week waiting period but I thought it was fair for a free fix. Unfortunately the same piece fell out again so I took it to the store expecting another wait and a little more annoyed this time. Quickly, a new saleswoman decided to just swap out the ring for me which entirely made my day! She helped me avoid unnecessary stress and waiting time, even got a coupon for my next visit! I think the selection there is beautiful and knowing they actually stand by their warranty and won’t get upset when you actually need a repair is awesome. I will definitely be a continued customer!

Apparently they’ve had some staff changes since I last visited — had an impossible time exchanging a ring near Christmas, but when I went in to try again today, the actual manager was there today, and was more than happy to swap out my ring for another one, no problem. They’ve won me back. Thanks guys!

I was extremely disappointed with their service, especially by their salesperson, Yesenia. Not only do they have a really bad return/​exchange policy, the staff there are extremely rude. It is true that if you do not have the box that your jewelry came in, they will not exchange or refund any jewelry. You also need to exchange/​return the item within 14 days of purchase. I went in today to return a gift that I had bought for my mother that she did not like and was told that they would not accept a return without the original packaging. I asked her what kind of policy is that when I had bought a $ 180 necklace as a gift, had the receipt and my credit card that I purchased it with. I asked her to call her supervisor which she pretended to dial and immediately told me that she was unable to exchange/​return it without the original packaging. How are customers supposed to know when they buy a gift that they have to keep the original packaging? Never go here. It’s the most horrible return policy and service!

Nice stuff, snotty staff that just wants to rush you out of there.

Bought a ring for my wife here. Within a month a crystal fell out and it was a little too large… They were ok taking the ring for 4 weeks for repair but wouldn’t exchange it for a smaller size without the receipt. WTF? It’s a Swarovsky ring, still has the box, at the same store I purchased it at, with the same credit card in hand. On the plus side, the ring is pretty gorgeous and has a matching set.