Sue & Sam Jewelry Company

My fiancé got my beautiful ring from Sue and Sam. Unfortunately we had to pay them a visit after we got engaged because my ring was too big. Sue, Sam, and their son Chuck were all there and were very friendly and easy going. We decided to look at wedding bands while my ring was being resized. They had a lot of different styles to choose from. I showed Sue a design I liked for a wedding band and she said that they can make one similar to it. We didn’t get a price for the custom ring but the other bands were very affordable. We didn’t have to wait very long for my ring. Chuck made sure that my ring was the priority. My fiancé made a great choice in finding my ring here. I can’t wait to pick out our wedding bands in the future.

This review is 3 years overdue. Wonderful mom and pop jeweler; they have amazing hand made pieces of jewelry at reasonable prices. My wife got some beautiful diamond earings for our wedding at this jeweler 3 years ago; we haven’t found anything as pretty ever since. The owners strike me as being very honest and were a pleasure to work with.

Ask for Chuck! He’s been helping customers for over 20 years. He is knowledgeable and very customer oriented. I went in shopping for an engagement ring and he had a few great suggestions. Chuck also designs his own jewelry and are specialized in engagement rings. I felt really comfortable working with him and plan in coming back to shop for more jewelry. He’s located at the back of the jewelry mart!
Note: Closed on Sundays!

Come here again for wife’s jewelries retouchment. Good service and good quality merchandises.

I cannot speak more highly of Sue & Sam Jewelry Company. My partner worked with Sue, Sam, and their son, Chuck, to design my engagement ring. She is very particular and had a clear idea of the ring design. Not only did they make a BEAUTIFUL engagement ring for me, they made our wedding bands and other jewelry for me. They were also wonderful to both my partner and I. As a same-​sex couple we have dealt with our fair share of awful people, but not Sue, Sam, and Chuck. From the beginning they have been amazing. They will be our family jewelers from here on out! Look no further, go see Sue & Sam for all of your jewelry needs.

Let’s just say there are a lot of pushy people that work in the jewelry district and Sue & Sam Jewelry is not one of them. They were very informative, helpful, & patient as we looked through their HUGE selection. Once we decided what we wanted, they had us out of there in 10 minutes. Very kind and trustworthy jeweler. I would highly recommend this company!

Thank you for the all lovely stone and Jewelry we got from you. (exceptional quality and price and friendship)

This place is fantastic! Worked with me in all the little things I wanted and had it ready for me in a few short hours… They were very kind and did not pressure me in the least. I will use them for all my jewelry needs in the future

Go to Sue & Sam at Booth C-​8 towards the back. They are not rude or pushy like most of the venders you will meet at the jewelry district. They listened to what we were looking for and offered great suggestions. Husband and I had a great experience with them, and I am glad we did because knowing where to go downtown can be the difference between spending the whole day searching and haggling to about an hour. Doing business with Sue & Sam was a pleasure.

Wow, what a ring Sam hand made for my boyfriend to propose. I guess he showed him photos of this one I liked and he made it even better. Thanks Sam. You made my day!

My fiancé’s family has been using them for years. I bought her a promise ring in my from another jeweler and won’t make that mistake again. Since then we bought a pair of diamond earrings before the big investment.
I did a lot of diligence in ny and sf before going to sue and SAMs with my father in law. By far the most fair, honest, and easy going healers I dealt with. We gave them specs before visiting and I was more than pleased by the options they had for us –everything from below our target to within a stretch. it was great to be able to quantitatively evaluate the options without feeling adverse pressure.
Their son chuck is a cut of the same grain and we really enjoyed working with him.
We will back to do future business with them.

My cousin and I came here to look for her upgrade diamond, and they have soooo many options here! The owners are very friendly and sweet, and patient too! After 2 hours, she finally decided on a diamond, and they set it on her existing ring with new prongs, resized both her engagement and wedding rings, and rhodium coated both without any additional charge! I wouldn’t recommend going anywhere else!

I had the most wonderful experience working with Sue and her family! I first found them while searching through the hundreds of booths in the Jewelry district. She was kind, not pushy and her recommendations fit what I was looking for.
A week later I was still thinking about a ring I saw there, so I knew it was the one. When we went back to purchase the ring she recognized me & my fiancé and even remembered details about our conversation.
A couple weeks later I popped in to ask about an appraisal for insurance. They cleaned my ring then Sue walked me next door to Roger Benatar Appraisal and stayed with me while it was done. So kind! I highly recommend them for quality and service.

I love you guys.
A close girlfriend of mine got married a couple months ago. Before she received her ring, and the proposal, her boyfriend shopped around. Even with a gemologist in tow. Out of all the places he could have bought her ring at he chose this place. That was good enough for me.
I brought up to my friend that I was looking for a wedding band for my fiancé. We went to a couple of jewelers and even some name brand designers. We loved the David Yurman ring but couldn’t justify spending $ 6000 on a silver ring. So what do we do? We take the picture to Sue and Sam and have them replicate it with a better quality metal.
The first picture I sent them looked different in person and in the picture (my fault), so the ring didn’t come out correctly. Not that it didn’t look good, but it just wasn’t for us. So what does Sue do? She gives us the full credit and we go over the design and recreate the ring with no loss to me ._​. what??? No freaking way. She says that she can sell the ring to someone else but wants us to have the ring we really want. Wow talk about customer service. We get specific with the measurements and wait for a week for her reply. Sue & Sam’s son Chad tells us to come in because he has a mold ready for us and wants us to approve it before production. (BTW he is amazing at getting a response to you ASAP) Perfection. The ring was exactly what we wanted. With great quality diamonds as well. We got the same ring as from David Yurman, for half the price, with better quality metal. That’s a win in my book.
My fiancé bought my ring from another jeweler a couple months before and we always regret the decision. WE love my ring but wonder if we went to Sue & Sam if they could have given us a better deal. My fiancé says that Sue & Sam is his new go to Jewelers and we are getting my wedding band & my fiancé’s through them. That’s a win for them and me :)

Getting engaged has been one of the most special moments of my life. My fiancé and I decided to look for my engagement ring together. We had searched many jewelry stores but were so overwhelmed and never got great service. A friend of ours told us to go down to Los Angeles’ jewelry district. After reading many reviews, we came across Sue and Sam’s jewelry company. All the reviews spoke so highly of them so my fiancé and I decided to drive the 4 hours to their store. I can’t tell you what wonderful people Sue, Sam and their son are. Felt so welcomed, they listened and were receptive to our needs, showed us different settings and diamonds… we learned about the different styles and quality. Then, he pulled out the ONE. I had my ring… sized and wrapped up in less than 2 hours. AMAZING!

Loooooong overdue review… my apologes Sue and Sam!
Sue and Sam have been providing my family with all of their jewelry for who knows how long so when it came time for me to purchase an engagement ring I knew where to go. They are, without a doubt, the kindest and most professional people to work with. What I REALLY appreciated was the fact that they took the time to teach me everything there was to know about diamonds and settings. Literally putting me thru Diamonds –101!
There was never a point in which they tried to sell or rush me on anything, making it a truly wonderful experience. Once I picked out the diamond and setting I wanted, they told me it would be ready in a couple of hours and true to their word it was. The fiancé was blown away by the ring and we’ve been back a few times since for other things like pendant necklaces, earrings, etc. Couldn’t recommend this place anymore highly.
Go to Sue and Sam’s!!!

This is a reputable family owned business with a tasteful selection of fine jewelry. My husband and I purchased our wedding rings here recently. Later, in looking through my mother’s jewelry for some bridal pieces I found an old Sue & Sam Jewelry box with a pair of nice pearl earrings inside. Wow! They have been around for a while… And we will surely be back for more.
(Hint, hint honey… Valentine’s Day is just around the corner!)

This review is long overdue! I am a very busy person and did not know too much about diamond’s. Within the months of September and October, I took every weekend off to go to the jewelry district and check out different vendors, and educate myself. Long story short, I encountered some very intimidating and rude people, but I also learned a lot about diamonds.
Sue and Sam’s was one of the places that was recommended to me by a friend. I went there looking for a specific type of diamond and setting, with a set price range. They didn’t have it, but they took down my phone number. They did not want to sell me something I would be unhappy with. I went to a lot of places and could not find the perfect ring. And can you believe it? Chuck, their son, called me and told me to come back. He was able to get a hold of the exact shape and quality of diamond I was looking for, and they already did have the setting that would be perfect for it! Unfortunately, it was too good for me and too expensive because I had a set maximum price, and pretty much nothing over that. Sue was very sad she couldn’t help me, but then her husband whispered something to her, and they made my dream come true with the absolute perfect ring.
I was also running out of time, so they got started with sizing, setting, and getting the appraisal for it ASAP. Chuck even Emailed me a picture of it as soon as it was set. Lastly, I proposed to my now fiancé at the end of October, and she loves it!

I came here a few days ago with my fiancé, so that he could get his wedding ring band resized. When we first bought it from Sue & Sam last year, he did not know what «snug» meant when we told him that the ring needs to feel like that when buying a ring (so that your ring doesn’t fall off when you are wearing it). He thought snug meant tight. As time passed, he would complain to me that the ring was too tight and very uncomfortable. So we headed to Sue & Sam’s and they remembered us after our last visit last year. I was surprised because that was quite a while ago and I am sure they have seen many customers since then.
They were able to resize the ring 1 size bigger and my fiancé said it felt much better around his finger (I want to make sure he wears his wedding ring every day after we say the big «I Dos» now).
The next day, I came back here because my mother wanted to purchase a new wedding ring (as she had said to me that her wedding ring is «outdated» and so she wanted something a little more modern). Sue and Sam gave my mom their honest opinion of their wedding rings (even told her that one of the more expensive rings may not be the best buy as compared to a cheaper one because of the sturdiness of the diamond stones. FYI, a diamond that has 2 prongs has a stronger hold than one that has 1 prong holding 2 stones). Again, I have received beyond excellent, warm and friendly customer service from this family owned business. Sue, Sam and their son Chuck treat everyone who comes to visit their booth like family. They are honest, friendly and their pricing is very reasonably fair. They are trustworthy and that is VERY important when you are shopping in the jewelery district. You don’t want to get cheated or duped into buying a cheaper, lower quality ring because rings are expensive. I can’t think of another place to go to than here for all of jewelry items!

This update is long over due. My now husband and I got married 8 months ago and also purchased our wedding bands from Sue & Sam. I got exactly what I wanted and also found the perfect band for my husband who never wears any jewelry. I was afraid that he wouldn’t keep his wedding band on, but I worried for nothing. The band is so comfortable that he doesn’t forget to keep the ring on every day.
Did I mention the deal we received compared to everywhere else I’ve been researching?