Reseda Family Clinic and Urgent Care

Went in today, and was super hesitant because of all of the awful Unilocal reviews. The staff was actually quit friendly. They didn’t take my Medi-​Cal group but was kind enough to call another urgent care and referred me to them. I didn’t see the Dr, so I cannot comment on that.

Horrible place. There was a receptionist that was on the phone giving instructions to another employee on how to log in to a website. She was probably on the phone for at least 10 minutes while there was a patient waiting for her.
The wait time is ridiculous, instead of having 3 receptionist not doing much, they have at least another doctor.
I didn’t feel comfortable with the doctor that I saw. He has no clue on how to approach patients. I also had a problem with the prescription he gave me. The pharmacist was on hold for 45 minutes when she called the doctor to find out what was the medicine he was trying to prescribe. She also had the same opinion of him, he’s a complete JERK.

This place doesn’t even deserve 1 star. It was my first time there today and I experienced such a horrible service. When my vitals were taken I told the guy, I’ve had this cough for more than 3 weeks now and it comes and goes, usually when it’s cold then I start wheezing. Then the Dr. listened to my lungs, checked my throat and ears, then ordered an xray and urine test. An hour passed, still no xray, the Dr. came in about to check the xray results because he thought it was done already, he was in shocked to find out they weren’t done yet and he asked his staff where’s the xray, why isn’t it done they said the xray tech just came back from lunch. Ok so I wait some more, the room was really cold so there I was coughing like there’s no tomorrow, with tight chest and then this lady comes to my room looking annoyed I guess from my cough she said «I’ve been hearing you cough…» like hello? That’s why I’m here, to get treated but your staff is taking forever. This is an Urgent Care right? She then offered me water and I said no. I waited some more, I kept asking any staff that would pass by my room to see how much longer did I have to wait, they said «we’ll be with you shortly», «just a second» blabla. Did I mention they weren’t busy, at all. I’ve been waiting for 2 hours in the cold room, coughing my lungs out, my chest tightens every time I cough. I just got fed up. I grabbed my stuff and walked out. I told the staff I don’t want to do the xray anymore because they were taking forever. Then my boyfriend who was waiting in the waiting room later on tells me that when the xray tech came back from lunch, she made 3 phone calls. That’s 3 conversations with other patients, doctors, etc., if she’s the only xray tech in the facility, there were 4 other receptionists who could’ve made the phone calls if they were so important, but they were too busy looking at cakes. I was in the facility, why were they prioritizing the phone calls instead of me, the patient who’s coughs were heard across the hall way, and again someone else could’ve done the calls for her. Or at least give me another xray tech. Or something my goodness. So if you want to be neglected and be forgotten and not be cared for, this is the place to go.

These people say they are open till 8 pm but they stop taking people in at 730. They should have their office open until 730 then. What is the point of saying 8 if you won’t take anyone until that time. It’s a waste of time and energy that someone doesn’t need to be wasting especially when they are trying to get medical help to feel better.

The front desk staff was very helpful and kind, but the physician on staff was another story! I didn’t expect to be «catered to» at an urgent care, but professional is the opposite of how i would describe this man. He chit chatted with staff outside my door for 20 minutes before coming into the room (talking about the weekend and weather etc) and then when he finally did grace me with his presence the bedside manner was worse than an ER. He glanced at my chart, and asked me what was wrong. I explained my problem, and he proceeded to tell me (this is NOT a joke) that I needed to see a psychologist! He told me that the breathing problems I was experiencing were all in my head, and that no, I did NOT have asthma as my previous PCP suggested. Then, when discussing severe joint pain and aches I was experiencing, AGAIN, without blood work ruling out RA or other chronic illnesses, he «magically» saw into my body in the exam room, and decided this pain was all in my head! (suggesting a psychologist once more). Thus, he did NOTHING to assist me with either issue and I was forced to return to my PCP and pay cash. (Please note: I was diagnosed with asthma which was controlled with an inhaler, and they are currently waiting on tests in which they believe will show RA. Thanks doctor quack!) If you want to see a doctor that actually CARES about his patients, I highly suggest you seek elsewhere!

The last time I was here my experience was fine. Long wait, sure, but everyone was nice enough, and the doctor who helped me actually helped: she was nice, and I felt heard.
So based on personal experience I chose to ignore the Unilocal reviews and come in. My Dr couldn’t see me today and because I have insurance it’s much cheaper than my favorite urgent care. (Yes, I have a favorite urgent care.) However, I’ve been waiting for over 30 minutes, and NOBODY has been seen yet. In fact, the first person to sign in signed in a family of four, and it took over 25 minutes for anyone to tell them to fill out paperwork. Another nurse went to Starbucks next door and waited in line for CUPS of WATER. Separately the only dr here went to get coffee next door 5 minutes after getting here at 9:15.
This is beyond ridiculous. The family of 4 left, as did another person ahead of me. I’ve taken 15 minutes to write this and still NOBODY has been helped. If I hadn’t already peed in a cup, I’d have followed out the pissed off patients who left.
I just asked how much longer before the first patient is seen. The ‘answer’ was that she’s figuring out our insurance right now. Like, seriously? 51 minutes and counting.
I am walking out 54 minutes later because they asked me to fill out their forms again.

So I hurt my arm really badly in my P. E class so I was excused from school and my dad took me to Urgent Care. We had to wait for 2 HOURS and then after that they sent us to another Urgent Care 30 minutes away! It’s ironic because the place is called «urgent» care and it was awful. The lobby is a small warm room with, usually, a lot of sick and injured people. What a way for disease to spread guys. Plus, there was this poor mom with her kids that were jumping around on the table and one kid was even on the floor, and the lady at the counter didn’t even say a word to them! The only positive is that there’s a Star Bucks right next to it and they could’ve done a better job at caring for my injured arm instead of «Urgent» Care.

Wow! This place is garbage. I don’t normally write 1-​star reviews, but this place truly deserves to be shut down. This place WONT HELP YOU! This is no «urgent care». You won’t get any type of care nor will it be urgent. I called before going in, receptionist said about a 30 min wait. I arrived and signed in, told them I need to see a specialist and likely need to get an ultrasound. Sat down in the unsanitary lobby, with only 3 others. Then fast forward, 2 hours and 50 mins later, I’m taken in. Glad I didn’t have pain that wasn’t unbearable… Or else! Didn’t complain about the wait, until my vitals were taken and I was given a room, in which I waited another 40 mins. Yes, I clocked it, because frankly, I was all out of things to do on my phone after 3 hours.
The Horrific «Doctor» Syrus Feridouni showed up finally, didnt introduce himself, but instead, sat down on a chair as if I was invisible, began writing a prescription and referral. WHAT THE HECK?!? I asked his name, and proceeded with informing him of my pain and concerns. He didn’t look at me, shook his head, kept writing. When done, he handed me a referral to the ER so that I could get an ultrasound, and a prescription for some ibuprofen. He told Me to go to the hospital nearby as they can’t help me and can’t do an ultrasound. They couldn’t have told me this when I checked in 3+ hours prior and informed them that I would need an ultrasound??? What kind of Doctor was this guy? I’ll be reporting him accordingly. I’ll also be reporting this business in hopes of adding to the complaints that would hopefully result in this place shutting down, and preventing incorrect diagnosis, false insurance charges for non-​treatments, uneducated feedback, unprofessionalism, etc. Avoid this place at all costs!

Terrible place, to treat an urgent pain. So unprofessional. I wonder how a place like that is not shut down

The WORST! Their treatment (or lack thereof) resulted in me getting pneumonia. Waited Hours to be seen, no working bathroom, and doctors with bad attitudes and nonbedside manner at all. They don’t care about you. Just turning out numbers. Horrible! I’ll pay to go to an out of network before ever stepping foot in this disgusting place again.

Still a bad urgent care. Longest wait time ever! I’ve sat in the waiting room for 2 hours before being called in. I went in for a very bad case of bronchitis… They don’t even offer you a chest X-​ray, all the doctor did was give me a prescription for an antibiotic, an albuterol inhaler, and another inhaler my insurance didn’t even cover. The urgent care wouldnt even work with my pharmacy to change the medication, the pharmacy still has the prescription on file even though its been almost a month since prescribed. Over all horrible place. Wish medi-​cal would find somewhere else to send their patients.

I’ve been coming here for a while now, never had a problem with the male doctor until I came in on Jan. 2 and met with the female doctor. When I say «met with» I mean the whole visit with her took less than a minute. Wait time was 1 hr, visit with Doctor less than a minute wth! No bedside manner, extremely rude. I’m laying down on the patient bed, she barges in, no knock on the door, no hello, attitude! I have been sick 3 times in less than 2 months and thought it was time to take some antibiotics for my cough, I asked her a question regarding my cough and she said, «well what do you want me to do about it I’m giving you medication.» RUDE RUDE RUDE.
I feel bad giving this place 2 stars because the male doctor is extremely nice and helpful but the visit was so bad to the point where I will not be coming back.

I’d rather just die, because there was no semblance of care here.
The Jamaican girl at the front desk was utterly rude, including to her coworkers for no reason at all.
The doctor didn’t perform any type of physical examination when I was in extreme pain. She just prescribed Aleve and literally told me the problem would just get better on its own in a few days (it didn’t).
They sent me out for X-​Ray only because I demanded it, and after 3 calls to the doctor trying to find out the results never got a call back — even on the days the front desk staff said she was there.
The exam room was not clean and sanitary.

They apparently close early at their discretion without any notice or signage (an hour early in this case) and while they do leave the front doors unlocked, the receptionist greeets you with an attitude like you have some nerve to walk in when they’re «closed.»

The Dr & the front receptionist we’re really helpful. Was my 1^st time there and it went smoothly. Didnt wait no more then 20 mins to be called in…

When I first arrived they had me sign in. They were incredibly rude and unprofessional. I was barely spoken to. I asked if I needed to do anything else since I had never been there and I was rudely told no as if I was suppose to know that. While waiting the front staff was very unprofessional. One of the girls interrupted another patient giving her birthdate, just to ask another staff member if she had a phone charger for her cell phone. After my long wait I was finally brought up to do paperwork just to be told they didn’t take my insurance. I would not go back or recommend it.

This place was horrible. They lost my bussiness, I will never come back. I was the second person waiting outside the doors before they open. Finally when they did, the gentleman whom appeared to be a receptionist, did not help the door, welcomed us to come in, yet alone turned on the lights. Weather or not that’s in your job discription, you need to want to help people/​customers/​patients feel welcome and cared about (that’s why your in the industry, Right?). The reception team told us to check in and did NOT warn us the Dr. Was not in the building.
1hr later. Dr. Decided to stroll in. I explained to her I was vomiting and had diarrhea for 4 days. She did not offer IV fluids or injections.
Once I asked for a nausea injection, the Dr. Said
«if you want a nausea injection, I can offer it to you. But everyone doesn’t want it, once they know how much it is» Please don’t tell me what I can’t or can afford. I asked for iv fluids, because I was dehydrated. The Dr. Said «we don’t have fluids here»
What kind of place is this?
All the Dr told me was go home and drink 2 Oz of pedialyte every 1hr. I already knew that. I needed more. All week, it’s been over 100 and humid, I am dehydrated and my body needed help.
I would not come here again.

Every time I have to go here I never have a waiting problem. The woman doctor here is very nice and knows her stuff. She examines you then tells you the problem and sends you on your way.
I had bronchitis and the meds I got were dead on boy! I feel 100% better and I am back at work. Great place and once again no long waiting. Parking is another story. It is very small.

I am amazed at the bad reviews. I went here originally because of good reviews on Unilocal and have not changed my mind. Are we talking about the same place?
Anyhow, there is seldom much waiting, much less than doctors where I have come with an appointment. Doctors do have emergencies sometimes whether you have an appointment or not. No appointments are needed. If you don’t want to wait call in first to see how long the wait is. Dr. G really takes her time to find out what is going on and gives correct treatment or recommendations. She does not just write a prescription for a drug and send you on your way but really finds out what it going on. She cares, listens and does not rush you. She is a good, competent general practitioner. The staff are friendly and the office is clean.
If you are paying cash the prices are low.
I have referred friends and family here and will continue to do so.

I agree, HORRIBLE!!! I always check Unilocal reviews first which are what led me to the Canoga Park location, but they didn’t have a physician on duty so they recommended Reseda if I wanted to get it done same day.
First of all, gross. This location looks and feels so unsanitary. Second of all this guy is just money hungry and doesn’t actually care what you’re in for. He just wants to find out how much insurance money he can squeeze out.
So the wait alone was about an hour and a half while only 3 people were in front of me. Then I get in there and explain I need a BASIC physical in order to get cleared for an activity. The only reason I was doing urgent care was because it was time sensitive so I wanted to get it done as soon as I was emailed the form, which happened to be Easter Sunday.
Now this money hungry dr hears «basic physical» and somehow that leads to required x-​Rays? I don’t know something is fishy about that. And I ask him if it’s necessary and he tells me he won’t sign my form without it. So basically he knew that me getting my form signed was really important in order to do an activity and so he was holding it over my head to get money. I kept explaining that it was time sensitive and he said no problem.
Well «no problem» turned into «now we need to send your x-​Rays out for diagnostic» which he said would be back before I needed them. Well I am now writing this review as I miss the activity that I wanted to do and all my friends are doing it without me. All because this CON ARTIST wanted X-​ray money he is now effecting my life. I’ve already made appointments else where as I’m not even waiting to hear back from him but I wasted my time and now have to leave work early to see someone else. I also have to reschedule for a month later because he doesn’t understand the meaning of «time sensitive» and he’s just simply on a greedy power trip.
Oh and not to mention every room feels like a construction zone. It’s dirty and unsanitary, and they don’t know what they’re doing. I used to donate blood and even plasma on a regular basis and needles never bothered me before but I’ve never been so afraid of a needle as I was with this shaky little nervous inexperienced girl asking ME which vein I prefer like I’m even expected to know these things?! (Isn’t that your job?) seriously she seemed more nervous than I was asking «ok are we ready? I’m gonna do it are you ready?» And breathing all nervously. Get it together.
I’m definitely filing a report about this place they shouldn’t be allowed to operate this business. I encourage anyone else to do the same