Pacific GlassWorks Inc

Awful customer experience. Just called in to get a quote and both people I spoke with were extremely unhelpful and unresponsive. Will not be using them again.

Intelligent, knowledgeable, reliable quality service! Highly recommend this company !!!

I called the store asking for a job quote, someone told me to email the docs to this person so I did. (I am too nice to mention his name). A few days later still no news so I decided to visit the store in person. Chatted with the guy who seemed nice. He took all the paper work and said that he would give me back the bid in less than a week. 2 weeks later without news from him so I sent him an email to follow up. He responded that he was out of town but the bid should come in next week.
Another week had gone by, still no news from him so I inquired about the bid for the 4^th time. Then a several days later he sent me an email saying:
«I am going to politely decline to do this job».
This is just wrong that he had me waiting for entire month for his bid, leading me to believe that he would offer me the bid before making the final decision. And at the end, not only that he did not offer his bid he just simply turned it down after me waiting for a month.
I really do not have any issue if a vendor is too busy for other jobs or if the job is too small to do. But please do not waste people’s time and promise something that you can not deliver. Isn’t offering a bid part of getting your business? Do you think people just gonna walk into your shop and ask you to do the job without knowing how much you are going to charge them?
My review is not about their work quality as I will never need to find out.

This business owner really tried to be helpful. When I brought a template to have a glass top cut for an heirloom table, they accepted the template and gave me a price and a time it would be completed. Then, I got a call saying they could not use my template, it had to be done in a vinyl material, not paper. To alleviate my inconvenience, he suggested I bring the whole table in and they could cut the template for a fee. So I photographed my newly refinished heirloom table and my finisher brought the table in. A little less than a week later, I got a call from the receptionist asking for my e-​mail because there was damage on the table and they wanted to send me pictures. When I asked if the template had been cut already, she said it had. When I questioned the owner, he said it had not. So I gave them the benefit of the doubt and let them finish the job, as my finisher graciously offered to touch up the damage done. When I went to pick up the table, the hitherto pristine surface of the table was covered in fresh scuffed marks. The owner was hostile and offered a $ 10 discount on a $ 184.00 job. Avoid this place.

I am so grateful to have found Pacific Glass Works! I went into their shop because I needed to have some mirrored doors made for my LA residence. I was nervous to work with them because I didn’t have a referral and was taking a chance with someone new.
The experience could not have been better! From the start the customer service was A+. They were thorough in showing me different options for my project. They did not know I have an interior design background and would know the difference if they weren’t doing all they could.
The doors were beautifully crafted and they installed them with great care. I couldn’t be happier with them!
Months later I had a second project I needed help with and called them. This involved cutting a hole in a mirrored wall and demanded an experienced professional. Pacific Glass came out and did an outstanding job. There was risk of cracking the entire mirrored wall yet these guys successfully did the job! And for a very fair price!